U.S. Small Business AdministrationReviews 55

Pamela Sutherland, the employee who was assigned to my case, has been unbelievably rude and condescending. I had to bite my tongue so hard during our last conversation to not put her back in her place. I don't know who she thinks she is, but I am done dealing with her. Other employees have been very pleasant. Additionally, throughout multiple weeks of communication, she failed to communicate some crucial contingencies of my disaster relief loans which would have been dismissing factors and saved me weeks of unnecessary paperwork. Of course she refused to admit to any wrongdoing, falsely claimed that these contingencies had been discussed, and continued to be rude and condescending. This woman is incompetent and needs to be fired. I filed a complaint against her but I'm not holding hope anything will be done about it.

I had a wonderful experience. Turnaround time was fast. Input my information allow them to request a transcript from the IRS and then a week later I was approved and then five days later a deposit was made into my account. If you have a legit business and the required documentation you will be fine

I have an SBA loan but let me tell you, if we ran our business in the same fashion as the SBA does, we would be out of business. There is absolutely no efficiency what-so-ever; reaching any one on the telephone is near impossible and getting a statement is equally difficult. Unless you have a LOT of time to waste and infinite patience I would not and will not ever deal with them again.

The SBA disaster funding progrtmsd are a joke. Only the very well established business seem to get any funding and even that is a struggle. Most little businesses with 1 to 50 people are put in the SBA customer Service Blendeer for months just to get any relieable information on their application, while their busienss goes under.

Since the new administration in Washington "revamped" the guidelines helping businesses in the US is a joke you send them EVERYTHING they ask for and request only to be to told we don't have it or we didn't receive it, send it to this email or that email. Let's not mention the over an hour hold time just to speak with someone who is totally clueless and unhelpful I WAS a blue voter and ready thought we as a nation would have better access but it's ALL a joke and next week we will see advertisements saying "over a billion left" from the sba funds so American business are on track to rebounding but the truth is we can't get the funds. Sadly

My business was approved for targeted and supplemental in August 2021, I had a bank return in September 2021 needless to say I'm still waiting for the funds to be reissued they received all the correct info in September. How is it December 2021 and still not funded and don't have a funding date. This Organization is horrible how or shall I say when will they help small Black Businesses like they say they are here to do? SBA has to do better. Businesses are failing meanwhile csr are saying I don't know that's the only thing that this organization has been consistent with I Don't Know ….

The SBA.gov is nothing but another group of over paid lazy unqualified white people that sit on their buts and live off a welfare check that they receive twice a month from the hard working taxpayers. I have a small business in a low income community and I applied for the COVID-19 EIDL back in April 2021. When I called to find out about the status 6 different times I was told they had no record of my application. I was furious and said the hell with it. Then in December a friend called and told me that the process was still active and to apply again since, they said the didn't have one on file in April. Stupid me thought surely by now SBA would have cleaned up their act. I applied again only to get a stupid computer generated email that they were withdrawing my application because I had multiple ones on file. April/May/June they couldn't find my application. Called to try to get it straight and Mr. Ruddiness, basically said I would have to dig up my father and relatives to get the loan, and a list of things that he said I would have to submit as well. The process was designed by a bunch of stupid white people to continue to redline the black businesses. SBA doesn't want to give the money to the black business that is why they made sure when this process started that all the large white owned businesses were notified and we given millions in free money and never once had to go through 1% of the headaches I have had to in the last year trying to get what my business qualifies for. The only qualification they had to prove was that they were white and nothing else. I spent two years at various SBA offices in Alabama and got no help on any of the issues I had while trying to setup my business and was repeatedly lied to. I setup everything on my business with not one minute of any assistance from any SBA office. The only way to make an agency that is funded by the taxpayers do the right thing is to sue them and to get rid of all the unqualified people sitting there collecting a welfare check twice a month and not doing the job they were hire to do. I am too mentally and stressed out physically to deal with the SBA COVID-19 EIDL money. When I recover I will be contacting The Freedom of Information Act agency to get documents from the SBA on how my application(s) were handled an go from there. In order to post the review I had to at least select 1 star, but the actual rating should be a negative(-) one million. Worst experience of my life!

I have trying to start a business for the call last 5 months. Went thru them. Apparently they are part of SCORE now. But up north I had mentors who helped me start. My mom passed away and I relocated to GA. The laziest place in earth and even the the mentors up north sent my case down they still haven't helped me after numerous emails from them... countless phone calls from me, countless answering machines to leave messages that don't get returned,, and my business had been sitting for months due to not knowing what my next step is even though I was told I would be walked through it... Don't lie. Just say that you won't help even though you are funded through the government for people like me. Just say I'm gonna have to find someone to pay. But don't ignore me. Anyway. That's all I'm sure I'm not the only one with broken promises from them... SMDH

1) They don't respond to emails.
2) CSRs via phone give different answers to the exact same question as well as wrong advice. Some are downright rude.
3) Spent 8 months trying to get one application cancelled to be superseded by another with different information and after 30 calls and 10 emails, nothing way resolved.
4) I emailed all information they requested multiple times, yet they still send letters through the mail asking for the same exact info.
Absolutely incompetent at every level compared lending from an actual financial institution.
Additionally, their they use census tract maps in determining poverty locations, which are extremely inaccurate, lumping in rich areas with poor ones. You could be denied a grant only to have the business access the street get $10k. Absolutely ridiculous. They simply need to be shut down.

The SBA needs to do more training. You have businesses that suffered badly during covid and have still not managed to get back to where things were. The staff members here are horrible and have horrible customer service. The supervisors never return calls emails which is worse. I looking into who I can speak with about this because how you you have companies waiting over 2 months.

They give loans to either non-citizens or people that don't work hard! They denied me and tried to say that they could not confirm that I lost 30% income because of COVID-19! That is a bold face lie! I made $90,000 in 2019 and years before as a business owner. In 2020 because my income is based on small to medium businesses I made $20,000 in 2020! They still denied me! A bunch of crap and you wonder why the United States is where we are unless you aren't a legal citizen

They'll put you through a process of applications and interviews and you won't hear anything back from them. You won't even know if an application has been approved or denied, it's that ridiculous. I have a small business and they have done absolutely nothing to help us.

I was denied a second time for a small business loan because they claimed there was a discrepancy in the info submitted on my application versus what was on my 4506-T form that they submitted on my behalf to the IRS (Back in September 2020 after they ignored me for about 6 months and then finally responded and claimed that because of the difference, they would have to deny my application but couldn't produce proof of the form that had the discrepancy so that i could see the errors they were referring to. If they have my tax form then just plug in the numbers up for review. It's not that difficult. Definitely feels like they were looking for any excuse in the book to deny my application. I am convinced they are definitely not here to help any small business and will look for any reason imaginable to deny you just to say they at least tried to help. Just doing the bare minimum to keep from getting fired i guess. Thanks for nothing SBA. By the grace of GOD i will find a way.

The PPP loan gets and SBA approval loan number. Generated by the SBA. However they claim they have nothing to do with PPP.

They will hard check your credit score just to offer you the tiniest loan possible, do not apply find other means of getting funding

This government agency is crap. The people that work their are inexperienced and also crap. If your a minority expect a 99.9% chance they'll deny you.

The title says it all.
Even for Government Employees this agency stands out, their ineptitude is only exceeded by their sense of ignorance and petty power.

Run away from this agency if you can!