SANRIOReviews 77

So I ordered a nice big shipment from Sanrio from the first time not knowing what to expect, week passes and I find out that during the shipping process my items were damaged. Then I contacted Sanrio by email informing them, yes they did respond but instead of just sending a new shipment right away or issuing a refund at the same time they had to file a claim which took up to 21 days, and if it didn't go through I had to personally contact my card company and have them speak to Sanrio's "fraud" department to get a refund. I should also add that I had glass products in my shipment, also keep in mind that this has taken up an entire month and I still haven't received any products nor my money back. The fact that a brand and company as big as Sanrio would be so cheap to a customer is disappointing.

I got a $25 gift card here and bent over backwards to buy this onesie I dearly wanted off their website. So, I spent my own money aswell as the gift card. I get the onsie in a LARGE and I am 18... As the girl was modeling... Fit her great! Fit me like a toddler onesie! So dumb! I returned it on MY own money a WHOLE month ago and I've emailed them several times about getting my refund. They won't even respond. Totally rediculous. Just buy from the Sanrio store If you like their chactaters... Cause the costumer service is the worst.

There may be cute stuff on the site but you can find it in brick and mortar stores. I made the mistake of ordering from this site. First, I wanted to amend my order immediately after placing it. I used the site link to email customer service. Two weeks later, still no answer. Second, the package made it from Calif to Penna within 40 miles of my house in 4 days via Fedex. After that, it dropped off the face of the earth. No tracking updates are available. I called customer service- no answer- what a surprise. $60 down the drain. Merry Christmas.

I kept getting an order error message, so I called my CC company, they showed 5 duplicate orders approved by Sanrio. I emailed Sanrio, twice, sent a customer care request, even looked up their phone number left a message, no responses at all. Now an order I wanted to be rushed for Christmas, cant go through and now Im on hold with my CC company trying to get these 5 transactions cancelled. Never ordering from Sanrio.com again! My girlfriend will just have to find another obsession.

Sanrio gave me the absolute worst customer service I have ever received. They did not ship my order, and they did not refund me the cost even though they didn't ship. I would never recommend anybody use them directly to purchase Sanrio products. And I most certainly will never use them in the future. I decided to purchase my products elsewhere.

I cannot even begin to express how happy shopping sanrio online has made me. Before I moved, I would always do my HK & friends shopping at a tangible store, but since the move (8 years ago)there isn't a store within 50 miles of me. This led me to do online shopping at Sanrio.com when I am not back in my hometown visiting. Everything I have ever ordered is perfect, genuine and on time, although I must say that the shipping fee is only worth it if ordering plenty of items.

Hello Kitty Forever - I don't know what kind of childhood I would have had if I didn't have my BFF, Hello Kitty. How could I have gotten through school without scented pens and sparkly erasers? Now I no longer need to feel guilty perusing the aisles at the Hello Kitty store (it's distracting to shop when there are a bunch of 7 year olds running up and down the aisles)! This is a great site that even offers... Hello Kitty in pave diamond?! Hellooooo KItty!