Sameday.costco.caReviews 1

Recently, we called Costco at (888) 426 - 7826, after we emailed Costco.ca ( via their "email us" website option). Even after multiple days, we did not receive any reply. Thereafter, We spoke to a Ms. Lily, customer service representative, in the Ecommerce department of Costco.ca. Lily was verbally abusive, technically incompetent, repeatedly interrupting, gave us conflicting versions of solutions, which was tantamount to bureaucratic Stonewalling. She began yelling at us, when we called her out for her errors. We were placed on- hold for over 35 minutes. Lily refused to connect us to a supervisor, and abruptly disconnected our phone- call, I. E. hung- up. Thereafter, we spoke to a supervisor Mr. Olin. Colin had not even reviewed the prior relevant record (which he claimed to have done). When we pointed out his errors, he executed a Bureaucratic "cover up", acted as a defense attorney for his employee, refused to acknowledge his lapses, and abruptly disconnected our call. We wasted multiple hours of our work- day, and achieved no tangible problem- resolution, except unwarranted harassment from these Costco employees. On a Balance of Probability, it is very likely that there may be other Vulnerable Victims of such Systemic bully tactics, Misuse of vested authority, abuse of power, in dealing with ordinary taxpayers and paying customers.