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Salvage Data

3.6

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Salvage Data Reviews Summary

Salvage Data has a rating of 3.6 stars from 145 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Salvage Data most frequently mention hard drive, free evaluation and memory card. Salvage Data ranks 2nd among Data Backup sites.

service
65
value
65
shipping
60
returns
59
quality
63

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Kenya
1 review
0 helpful votes
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Laptop data recovery
January 26, 2021

I shipped my hard drive to them 2 weeks ago for data recovery after it fell in a swimming pool. I had lost any hope of recovering anything in it. 2 days ago, I had a new hdd with everything that was in my laptop in it. Excellent data recovery company here. 10/10 recommended.

Date of experience: January 25, 2021
Kenya
1 review
0 helpful votes
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SSD Data Recovery
January 26, 2021

Couldn't have asked for a much better experience than what SALVAGEDATA provided. The free evaluation provided me with a chance to determine whether or not to recover my data. Lots of it were recoverable so I opted in and got my data back after 3 weeks.

Date of experience: January 25, 2021
Kenya
1 review
0 helpful votes
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SD card recovery
January 20, 2021

After they performed an initial screening and determined that all my data could be recovered, there was nothing holding me back from giving them a green light to go ahead. Though it took longer than anticipated in the end, they recovered all my data.

Date of experience: January 20, 2021
Kenya
1 review
0 helpful votes
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Expensive but worth it
January 20, 2021

This company's service don't come cheap but if you really need serious people to recovery your data then Salvage Data are your folks. They are professional and they actually recovered 2TB of my data, to the last file

Date of experience: January 20, 2021
Kenya
1 review
0 helpful votes
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This is my first time using a data recovery company and I have heard nightmares regarding the process but George made sure that I had a great experience and all my data was successfully recovered.

Date of experience: January 20, 2021
Kenya
1 review
0 helpful votes
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Salvage Data is the professional data recovery company that can help you recover lost, deleted, formatted or inaccessible data from computer, external hard drive, memory card, USB pen drive, etc. and iPhone, iPod, iPad when they have been synced with iTunes. Salvage Data really saved me and I would recommend, though they are a bit pricey but still worth my cash.

Date of experience: January 18, 2021
Kenya
1 review
0 helpful votes
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Great experience
January 20, 2021

My first time using Salvage Data was an awesome experience and when I lost my data again last week I knew who to engage and George was there to help me throughout the data recovery journey. He assured me that after a free evaluation my data would be recovered and today my hard drive has been shipped to me with my data.

Date of experience: January 18, 2021
Kenya
1 review
0 helpful votes
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This business was really a pleasure working with. Salvage data was was able to recover data from my hard drive successful after 3 weeks. Thanks for the quality service.

Date of experience: January 18, 2021
Kenya
1 review
0 helpful votes
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Recovered Data
January 16, 2021

This is just a vote of thanks for the quick turn around that salvage data offered with the data recovery.

Date of experience: January 15, 2021
Kenya
1 review
0 helpful votes
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Worth it.
January 16, 2021

These folks here aren't cheap but if you really are trying to find a company that can guarantee your data recovery then these guys are the real deal. Got my data back after 2 weeks and it was in a new hard drive. Thanks a lot.

Date of experience: January 15, 2021
Kenya
1 review
0 helpful votes
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A+++ Customer Care
January 12, 2021

If I ever experience another data loss problem then I definitely know who to give a call but hope it never happens again, it's really disappointing. Anyway, Salvage Data reps were easy to get hold of and in 12 working days they had recovered all my data! They also provide a FREE evaluation before starting the recovery process so you can decide if to go ahead or not.

Date of experience: January 12, 2021
Kenya
1 review
0 helpful votes
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Fast Services
January 12, 2021

Sent them my hard drive two weeks ago via FedEx and today got a call form Alex letting me know that all my data had been recovered that is the best news I have received this 2021!

Date of experience: January 12, 2021
Washington
2 reviews
2 helpful votes
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I paid $1333. And the first time, I was mailed a blank hard drive. They don't answer calls after you've paid your money unless you threaten them through their parent company: Outsource. I sent back my computer and the empty hard drive and agreed to have another go at it for 1/2 price. Again, they didn't return calls or emails. The next time the hard drive and computer were delivered, it was nearly impossible to find anything they had recovered. After numerous calls (including a message I sent to Oursource) the salesperson, George, called to help me find anything.
I did find files, but they were randomly organized and took hours to get through. I didn't see near what they told me they would recover.

Again, numerous unanswered calls and no refund. Don't use them for anything. I've filed complaints at the BBB of Cleveland and am filing with their municipal court, in small claims. What a racket!

Date of experience: December 21, 2020
Michigan
1 review
2 helpful votes
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I sent off my hard drive full of precious with some nervousness, and then I came to regret my decision to use Salvage Data. They have a nice looking website, which fooled me. There was no confirmation sent to me that the drive was received. Eventually I figured out how to look up my case on their site. It was unclear what the status was. I waited far longer than the 24 hours they promise. After WEEKS of waiting and checking, I started using the online chat to try to get help. They promised me a response in 24 hours. Nothing. Tried again. Promised a response, waited another week, nothing. This is just to get an answer on whether or not my data was recoverable! No answer on the phone line. Tried chat, and email. Eventually I figured out a work-around to get to talk to a live person in sales. I pleaded for help. Finally got a call back from "Alex" he said it would cost $675 to get my data. At this point, I didn't want anything to do with them and paid $40 to get my drive mailed back. This was SO stressful. There has to be a better way.

Date of experience: November 29, 2020
New York
1 review
1 helpful vote
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Poor customer service
September 29, 2020

After committing to retrieve data from my SD card and settling on quite a significant fee, I have not heard from the company again. I have made repeated attempts to get a status report with no response. The live chat folks know nothing and the assigned rep is a pure salesperson who seems to be working on a commission. They are about a month into this "recovery process." And, still no communications with the customer.

Date of experience: September 29, 2020
Washington
1 review
3 helpful votes
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Poor Service
April 10, 2020

I inquired about an issue with a drive, they called and called until I had a discussion, the agent Cameron assured me that there operation was the best capable to handle the issued i described. So i took them up on their offer of free shipment to their facility. Three days later I receive an email stating my drive is not recoverable and if I want it back I an to pay $40.00 for standard return fee. I immediately placed a call and sent an email to Cameron, and three days later I have not heard a word. Totally unacceptable and unprofessional. I WOULD NEVER RECOMMEND THIS ORGANIZATION.

Date of experience: April 10, 2020
Georgia
1 review
4 helpful votes
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Bad Service
March 21, 2020

Everything was perfect during the process of sending hard drive but once they got my hard drive the customer service was bad. I didn't receive any feedback on why they couldn't access to my hard drive. They only asked me to contact with somebody who never got back to me.

Date of experience: March 20, 2020
Kenya
1 review
0 helpful votes
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Thank you for your great service! I had a wonderful experience with the
Company a few times. Knowledgeable, efficient, responsive and highly
Professional staff. A pleasure to deal with!

Date of experience: March 29, 2019
Kenya
1 review
0 helpful votes
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I am very very happy that I decided to use Salvagedata for a
Recovery. The owner is the nicest person and he has been highly
Professional, helpful, kind and easy to work with. Hard Drive Recovery
Can be quite a private inquiry and I am pleased that he handled
Everything so well. Very trustworthy people. I like the fact that there
Was agreement involved. I really value that in any kind of business
Transaction. Thank you LaRaya! I am writing this review to express my
Gratitude for your thoughtful and fair business. I will recommend you
To all my friends and followers if they ever be in need of this process.

Date of experience: March 29, 2019
Kenya
1 review
0 helpful votes
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Free Evaluation
March 29, 2019

I earlier had sent my computer to another dealer and they charged me $85 for just evaluating to see if any data could be recovered which they weren't able to. Then came here and the evaluation was FREE and these guys went ahead and recovered nearly all my data in just a week of having received it if you exclude shipping day!

Date of experience: March 29, 2019

From the business

SALVAGEDATA is a critical data recovery service lab specializing in the salvaging of data/ files for individuals & businesses from hard disk drives, RAID arrays, NAS, SAN, USB flash and other electronic data storage devices that have failed, stopped working. We support and help people and businesses that have suffered data loss due to file system corruption, data corruption or accidental file deletion/reformatting.


salvagedata.com
Cleveland, OH, United States