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Salt Reviews Summary
The overall reputation of the company is significantly marred by persistent complaints regarding poor customer service and unreliable internet connectivity. Customers frequently express frustration over service delays, unresponsive support, and difficulties in contract management, including cancellation processes. While there are isolated instances of satisfactory service, particularly for tourists, these are overshadowed by widespread dissatisfaction. The sentiment suggests that customers feel exploited by unclear charges and inadequate support, leading to a general recommendation to avoid the company. There is a clear need for improvement in customer relations and service reliability to enhance overall satisfaction.
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The so called 4G speed can give to download speed in KBPS and customer support will not be able to provide any help. I am stuck in a contract and now I have to pay and get worst service and no way to quit because of the contract.
We are a group of eight having trip to Switzerland from HongKkng. Having landed at Zurich airport on 25/8, we received great service from the two Salt expert staff at 08:00. They used about 15 minutes to complete the sale including installation of the data cards for us. Apart from efficiency, they are helpful and nice too.
The 10CHF pre-paid data cards are found to be in very good 4G internet function within ten days' trip.
We really appreciated the Salt service which is highly recommended for tourist travels.
Je suis passé chez Salt en leur demandant spécifiquement si le service "Wi-Fi calling" qui marchait avec Swisscom marcherait également avec eux. Ils me l'ont confirmé.
En réalité, cest FAUX, et je me trouve maintenant avec un opérateur que je ne peux utiliser depuis mon bureau, le signal GSM y étant trop faible, et la seule option pour communiquer étant le Wi-Fi calling. Or mon portable est le seul moyen de communication que jai avec mes clients.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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