Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Saks has a policy of cheating people. I have read the same details of my story by others repeatedly!
I earlier wrote of a return Saks said they didn't receive. A badly damaged Burberry turtleneck, torn with a missing zipper pull. I was fighting with return documentation n disputes when a month later, Saks, without notification or an APOLOGY, evidently found the item n emailed me they wound NOT refund me because the item was not in sellable condition. Which is why I returned it! Astonishing. So they send you a damaged item then say you can't return it because it's damaged! Nice business model.