Rugs.caReviews 63

Bought a 4x6 Spectrum Rug. Delivery was fast and according to plan. Color of the rug matches what was shown online. The trimmings is terrible. It is not square and not even straight. Very disappointed for the price I paid for this rug. Won't order again.

When my black shag rug finally showed up. I knew right then and there an 8x10 rug that you can carry with one hand was going to be cheap. I paid $400.00 for this rug that is as thin as an out door rug. So thin can't gat it to stay down at the corners or the creases wouldn't go away. This company needs the better business bureau after them! Same on you!

Rugs.ca

I am/was a repeat customer, until today. Last night I ordered a carpet online. Almost immediately, (within 2mins) my husband changed his mind and wanted the other one. I waited for confirmation email so I could cancel my purchase (was supposed to come within 5 mins). I waited and waited then went to bed. This morning, still no email. I called and asked to cancel. I was told (although it was less than 12 hrs ago... their policy is my 209.00 purchase will now be reduced to 42.00 store credit, if I cancel. It didnt matter that I wanted to purchase another carpet. Just wow. I wont be back.

I ordered a Persian rugs from rugs.ca. Even though it was shipped six days later than expected the product was exactly was was seen on the pictures on the website. The quality was excellent and the level of antique was as shown. I ordered a 10'X13' rug that was folded for shipping but that did not become an issue when I unfolded it. The size was well estimated with no oversizing on the Net. Even though it was shipped from US, I had to pay no extra fees for taxes custom and duties or shipping fees. I give for stars just because of FedEx who did not met their promise to ship it on time. I found my experience very satisfying

I ordered a rug and runner. Neither will flatten even after trying their instructions. The rugs are of inferior quality. I wanted to return them but the cost to return is astronomical which I am sure is set up that way so you won't send it back. Stay away from this company. You will waste your money.

Very poor quality for price u pay and they have such settings on website that it does not allow you to review the product. And you have to pay for return shipping

I thankfully did not have a bad experience like others did based on the bad reviews. Rug was delayed a few days but the quality is decent. It complements my new couch. It's always a gamble buying something like a rug online.

I live in Manitoba, Canada. I ordered a 10 x 14 area rug from Rugs.ca to brighten up our new apartment. Initially I thought I had a problem with delivery because it seemed to be taking a long time and I had already paid via credit card. When I contacted the company I spoke with a lovely woman named Simonne in Carolina. She was working from home due to the pandemic. She advised the carpet was in Toronto and would arrive by the coming Monday. It arrived two days earlier and it is everything I hoped it would be. She was extremely helpful and the carpet has indeed brightened up our living room.

I bought a rug on September 14,2021, today is September 23 and the rug is still at the warehouse in South Carolina.
I called again to cancel the order, and they said they can not cancel it, even if the rug is still there, so I have to wait until the rug comes all the way to Canada to return it!
I don't recommend this site at all!

I ordered a rug which was on sale. Although I loved the colors and pattern, I found the quality low even at the sale price. When I checked the price on the manufacturer's site, it was quite a bit lower than the apparent sale price! The so-called original price was vastly inflated. However, when I contacted the company about it, they gave me a partial refund, which was nice. My advice: do your homework!

I was sent a burgundy rug when I ordered red. (Pics attached) 1st pic is what was ordered, 2nd what I received. I was told shipping it back was too expensive and was offered a 30% return and told I should try to find a new buyer to recoup the loss. Anyone want to buy a burgundy rug?!
This is the return policy advertised: When you purchase your rug(s) with us, you have 30 days from the day you receive your rugs to decide whether or not they work for your designated room(s). If you wish to return your rug(s), you can do so by contacting us at *******784 (7 days a week) to obtain an RMA # and instructions for your return.

Wish I had read the reviews before ordering. Save yourself the money and buy a rug you can see and feel beforehand.

Purchased a fairly large rug for my living room. It was delivered to me folded in several areas leaving creases that will not flatten. Carpet is also pulled in several areas and the corners are curling up. The cost was $519 before taxes. This carpet is the equivalent quality of something you would buy at Walmart for $99. Do not be fooled by their pretty pictures... quality is horrible. Customer service was pathetic after half a dozen emails I was offered $78 credit. They advertise this carpet as pre-sale $1,038. Everything is constantly on sale for 50% off do not be fooled by their inflated prices followed by their 50% discount. Would never order from rugs.ca again!

I have never in my life posted a review or comment about a product I have purchased, but I feel I need to with this company. I purchased my rug on line - was unhappy with the colour and in order for me to return it - I have to pay $144.00 to them to have it shipped back to them. The rug cost me $189.00. No customer satisfaction at all. It's either that or I keep the rug and receive a $38 refund. This is a joke and horrible customer service. Would never order from them again.

The 80 sq ft 'rug' weighs less than 20 lbs. It's about as thick as 2 towels. There is no nap to it. It's a sick greeenish-brown rather than the gold I ordered. Don't let the. Ca at the end of the web address fool you too. It's a US company that ships from South Carolina. It came folded. How do you fold a real rug? It is certainly nothing like the pictures they publish. A total waste of my time, energy and money. They ship by Fedex, which is probably the worst shipping operation in Canada. It arrived 4 business days late.
Being disabled, it's going to be a real pain to return. I can't even figure out how I'll repackage it. After my experience here and with Wayfair I'm never going to buy from a US retailer again, and I'm not going to buy from anyone that uses Fedex. I'll check next time. Live and learn, I guess.

There is zero customer service! No one picks up their phones ever! They take your money and run! What's that? I've been trying for over a week! FedEx said rugs.ca were responsible for the hold up and I can't even get them to respond! Pandemic or not either you offer customer support or you don't!

In my first visit and order to purchase a 9 x 12 shag wool carpet I was impressed with the price. However, the entire rest of my experience was to say the least, very puzzling. I was given inaccurate information on how to receive my rug. Three different times I was given three different answers. Thankfully FedEx staff were able to solve the problem. It was a 2 hour drive to find out that the rug I ordered was not where I was told it was. Turned out it was at a FEDEX location 5 minutes from me. There is no excuse for this.

I'm done with this company

Buyers beware!

I bought and received a terracotta indoor/outdoor rug from Rugs.ca. I am very satisfied with the rug. It's exactly what the photograph indicated.