rue21

I have ordered from Rue 21 now twice. The first order was the original order and all items except for one were great. There was one item that was incorrectly sent and when I tried calling the customer service number on the website, I was told there was nothing they could do other than give me a refund in store and have me reorder online for the correct item. I agreed, received my refund(without shipping) and reordered online. Again, the item was wrong. I have emailed the company asking them to check the bin the item is being pulled from to make sure they stocked their bin with the correct item to begin with as I know others who are having the same problem with the same shirt. I don't intent on ever ordering from a company who can't do an exchange for the correct item for an online order due to their error.

I am a worker for RGIS and I am just disgusted with the way a young African American girl was treated. She was so sweet and so funny she had me and another worker so tickled. But there was a manager who kept picking on her he would come to our section and scrutinize everything she did and then tell her she couldnt catch an attitude. I told her to keep her head up its ok. Towards the end of the night she was talking to another worker while counting and asked could he get the skew check she was counting and this same manager interrupted her and made the nastiest comment he told her youre going to do whatever I tell you to and told her to go to another section and she asked why would she go over there if she wasnt done here and he was so nasty to her and sent her home after being very disrespectful. She was in tears and she did nothing wrong anybody would have raised their voice he was talking to her like she was a slave and I will not be a bystander I came to visit the store in Wichita on june 22 and she was there and she now tells me they took her off the schedule for no reason and I hope she brings a discrimination case against your company I am also reporting this to RGIS corporate in hopes that they no longer do business with you if you let this continue. That poor girl was the sweetest thing. Myself and a couple of other workers are also willing to testify and i encouraged her to bring a case. I will keep messaging until I get a response. Ive posted on sever sites this needs attention.

This is by far the worst company ever, every store that I have been into was very nasty and unorganized. Such rude customer service and I happen to have been in a certain store one day and over heard the employees talking about how another employee was being treated. So, I took it upon myself to listen to the conversation and as they were explaining the situation I heard them saying how poorly the employee was being treated. I would never recommend someone to work for this company for the simple fact of the way this person was being treated. I would have expected that nice SOUTHERN HOSPITALITY in North Carolina!

Employees should not be treated in this way at all.

I will never shop at another Rue 21.

Worst experience ever.

I used to wear only Rue21 clothes in the past. Its a nice store for both male and female but I wouldn't suggest ordering online.

Sometimes their material isn't how you would expect. I've ordered laced shirts and they feel like a swimsuit almost. Pants are tricky especially online.

One shirt grew mold on it very quickly and I've never had a problem with that. Most of their clothes are expensive even on sales.

The little toys and phone cases are also not very good. Breaks easily and is a waist of money.

I wouldn't suggest buying from Rue. I've had clothes torn and have had really bad fraying. Clothes shrink and grow mold very fast.

Never order from Rue 21.Com. I order clothes from them. I never recieved my items. I got someone elses items from a different company instead. I called thinking they would just reship the order no they said they can only give me a refund. I still wanted the clothes! To top it off I have to send them the items that were wrongly shipped before I can get a refund that can take up to 10 days. Horrible customer service. I'll never shop there again.

Usually, i can say a eight or nine fits me pretty well, i'm 5'8 and 145 pounds, so definitely not a plus size. But if I go to Rue21 to find cute pants that fit? I CAN'T. How do they expect anyone to buy jeans if their size 18 fit the exact same as the sixes or the fives? Now don't get me wrong they usually do a good job on shirts and the rest, but it seems like all their pants are meant for short, skinny girls. And if you're already self conscious about your body, it's just not a good place to shop.

I would like to start out by saying how EXTREMELY upset I am in the lack of customer service in this company. I have called customer service TWICE and spoken to two different people about this issue and it is still not resolved. I paid online with my debit card and the money was taken out of my account the moment that it was placed. I checked my account to confirm that the money was taken out after I placed the order. I then canceled the order a few minutes after it was placed. I received the conformation email that it was canceled. With that being said, I have still not received my money back. The first time I called Rue21 customer service was November 30,2017. The woman that I spoke to informed me that I should have already received my money back because it takes 3-5 business days to be put back onto the debit card. She told me that she was going to send an email to corporate to request my money for me. She told me that the request should take 3-5 business days to complete. That never happened. I then called Rue21 again on December 8,2017 and spoke to a man about the issue. He informed me that the money would not have been taken out of my account until after the order was processed. That is not the case at all since the order never processed and my money was taken out of my account. I informed him of this situation and he argued with me about the problem saying that it is not possible that this would happen. After this conversation, I was EXTREMELY upset about the problem and I demanded that he give me the number for someone higher than him because whatever customer service is doing is NOT fixing the problem. He did not give me any information but he did tell me that he would contact corporate and he told me that someone would contact me within 24 hours. This has still not happened and it has been 2 days. This is very unprofessional. I have already spoken to the people at my bank about the problem and they are helping me with the problem as well. This is absolutely ridiculous that no one is helping me on this situation. I have worked as a manager in retail and I know what customer service is supposed to look like and this company is the worst that I have seen. I will be telling anyone I know about my experience and I am never shopping with this company again after this problem is resolved.

I placed an order for a dark purple floral print chiffon kimono on-line. When it arrived
I opened the package to find an ugly army green floral rayon fabric kimono (I would have never ever ordered this color kimono.) I immediately called customer service who would only reconcile THEIR error by refunding me my purchase price only when they received the item back to their warehouse! I asked the rep why on earth should I have to wait for my CORRECT ORDER to be shipped out to me when none of this was my fault to begin with and she wouldn't take any ownership for the companys' screw up. I settled as I wasn't getting anywhere with this woman and she assured the CORRECT ITEM would ship out as soon as they received the tracking number for the one I had to return. I get the SECOND ORDER only to find that it was THE SAME ARMY GREEN FLORAL KIMONO THEY HAD SENT ME THE FIRST TIME! Needless to say I then get on the phone with customer service yet again! This representative couldn't begin to imagine how they screwed my order up BOTH TIMES and, again, their resolution to their screw up yet again was to refund me my $ when and only when the wrong item was shipped back! But that's not the worst part. They expected me to ship that second wrong kimono back to them at MY EXPENSE. UMMM, HELL NO, I don't think so! I had to argue with the rep just to get a paid return label e-mailed to me. This whole situation was completely and totally unbelievable. I have NEVER experienced such unprofessional and ignorant customer service in my entire life and I order off the internet continually. IF YOU EXPECT TO GET WHAT YOU ORDER HASSLE FREE DO NOT SHOP AT RUE21! I will never make the mistake again!

I purchased two pair of shoes from the after thanksgiving sale. When my order arrives it is only one pair of shoes and a pair of socks with dog faces on them. I called and told the rep what had happened and she told me that they could only refund my money but not ship me the product and charge me regular price for the shoe which was $35 instead of $15. I explained that my receipt in the box showed two pair of shoes and that I felt like I was bamboozled by them being that I had a pair of socks in the place of shoes. She didn't care just said she wound issue a refund. Never again will I order from them

It happened again. Ive written a review before on here about how my ordered crashed in the last step of checkout. And they didnt offer any help as it made my coupons and deals unusable so I ordered again for a much higher price. Then shipping took almost a month. But here we go AGAIN. I ordered Monday (side note: it kept taking items out of my cart when shopping again). The browser said my order had been received. Ive been waiting and still havnt got my confirmation email to check the status of my order. So I call customer service the lady was nice but didnt speak very good English. I spelled my name about 10 times to her. And my last name (6 letters.) about 15 times. Finally got through that hurdle. She said she needed my order number, I explained I dont have it because I got the email. Ohhh I see. Okay let me see what I can do. Okay okay I see it. Your order was declined because the info didnt match up. What info.? I double checked. I spelled everything right. The only info there is my billing and shipping info. And it was all correct. And the browser said my order was received. In store is great but isnt so convenient all the time. Their website is a complete scam. Messes up on me every time. Im done with it.

I ordered a bomber jacket online to be shipped to the store. It has been almost 2 weeks since my order. Iv'e never heard of experienced a "ship to store"order that take that long form any store. This was my first and last order from Forever 21.
I couldn't take going into the store anymore, because store is always so messy, it looks like a 12 year old's bedroom after a sleep over. I agree with every bad review that has been posted on this site.

Placed an online order at 10 pm their customer serivce line is only open from 10 am to 8 pm. My husbands pants were the wrong size so i called the next morning to have the size changed on my order. All i got was a waste of my time to give them all my information twice and be told you can cancel your order 30 minutes after. Well for one when my order was placed their customer service line was down for two i originally didnt want to cancel my order i wanted the items for Christmas gifts. Then when i asked to speak to a supervisor i was told shes too busy to take any calls. You dont have just one supervisor i have worked in customer service for 8 years. I will now be returning my order and no longer shopping with this company. And warn others for their holiday shopping. I wasnt going to shop with them in the first place due to multiple orders placed having their products rip within a week of getting them or them arriving damaged and of course it was a sale item they no longer carried so you couldnt switch it out. This company wont last long doing business this way and has certainly lost a paying customer.