Ruby LaneReviews 42

Don't buy or sell with this company, their fees are hidden and they are engaging in practices that are possibly illegal including closing down shops but keeping the balances paid. Their Customer Service is a joke and they treat their sellers and employees really badly. Their best shops have left or are leaving, and they will probably be out of business within the next 18 months.

Most of the time my shopping experiences there have been great- but that's only because of the sellers I buy from. The site itself and the people who run it however- are just horrible people. They are very rude and unprofessional. I really do think that the site is just run by some weirdo in his garage. The platform is very outdated, like IBM designed it in the 80's. It's clunky and prone to errors. They treat their dealers very poorly- and now charge fees for the privilege of shopping on their site- have you ever heard of having to pay an extra buyer fee? The sellers don't have it any better- they pay a lot just to have a shop- needs to pay extra for "marketing"- and now are being charged almost as much as ebay charges for a final value fee. You can find most of the same items from the same sellers on Ebay and Etsy- at better prices so it makes no sense to keep shopping on this stupid site. They literally shut down for several days to "upgrade" their site. Nothing changed, it didn't get better- but suddenly when you check out you get hit with fees. I would have given it 4 or 5 stars for the sellers- but I will just buy from them on other sites from now on. Btw- they put it on the buyer to purchase shipping insurance.

I have successfully sold on eBay since 1998 and decided to try Ruby Lane. WHAT A MISTAKE! I paid them $100.00 for a "start up fee" on November 24,2019. I listed 10 items and answered their questions and filled out everything. I waited. AND WAITED! I requested to open my shop and every time I checked it was "in review."

Today, I discovered that they had a message about me needing to FUND my account before they could open my shop! But I already paid them!

I tried calling, using e-mail, and there was NO REPLY and NO RESPONSE!

Ruby Lane is a fraud and I just hope I can recoup my money!

STAY AWAY FROM THIS PLACE! NO GOOD!

I've purchased many jewelry items from Ruby Lane during the last 20 years or so... imagine my shock when I placed an item in my shopping cart and discovered all the charges that are being tacked on. I left the item in my cart overnight, while I did some comparison shopping at other sites. I learned that I could buy essentially the same items for a corresponding price... without the added charges. The decision to not buy from Ruby Lane was very straightforward.

In 2015 I bought jewelry which was marketed and being sold as Christian Dior. As I was living in China at the time I had the jewelry shipped to my mother's address in Australia however when I arrived back to Australia I found that the said jewelry was not Christian Dior but was in fact clearly stamped and marked Swarovski and Monet. I took the jewelry to a jewelry and got a authorized report stating what the jewelry stamping actually was the sent that to the seller requesting a refund based on false advertising. The seller denied me a refund was extremely rude and Ruby Lane customer service was absolutely no help but stood by the seller. I trusted that seller the jewelry was advertised as Dior, I bought it believing it was Dior and Dior was what I wanted, very disappointed more so with experience of the sellers rudeness.

I am torn about giving RL even three stars because I think their web platform can be misleading (the way the automatic counteroffers work can be wonky), and because when I have complained to RL about problems I've experienced, their customer service department has been rude and dismissive. However, I have purchased several high-quality pieces of jewelry from one long-term seller on RL, and I am quite pleased with them. The seller is easy to work with, the jewelry is as described and shown, and the seller even adjusted the price of something down when I had second thoughts about the purchase. I think that RL suffers from not being choosy enough about who sells on the site. I agree with the other reviewer who says it can look like a junky garage sale. But there is at least one really great jewelry seller on there, who gets repeat business from me and (if you trust the transaction reviews) other buyers. Just be careful who you deal with.

Even though I paid all monthly bills, I got without notice or inquiry why I had shop on vacation mode an email they closed my shop I had from 2006 to 2018 and before that had from 2002 to 2005. I asked them to reconsider and explained my circumstances. Then after few months they emailed I had not gone in and done anything with the shop (never answered my request for reconsideration and shop said "no longer such a shop). So between contractors, being sick I got busy but then photos not good enough (yet some had been on there a couple years?), Then one nasty remark after another when for 12 years never a complaint and a Gold rated shop. If you ever had a hurricane hit your home or other medical or other emergency do not do business with these heartless and nasty people. I never missed a payment, had to pay hefty fee to open shop to begin with and never had a shop complaint. Unbelievable.

Ruby Lane does it right.

I am a seller of antique furniture on Ruby Lane and have been for the last nine years. It took a while for me to understand how the Internet works when selling. But all the information needed is available in their help section.

I have sold many items on Ruby Lane. They have been very helpful, and respectful when I had a problem. I was in no way debased At any time. The staff has always been helpful, understanding, and respectful.

Just recently I discovered they had a shop mentor assistance. I sent an email requesting this free service. My email was answered in 24 hours. Within a week or 10 days I had a very explicit and to the point email from the shop mentor explaining to me what I could do to better display my items and what I could do to promote sales. For the money I spend each month for about 150 items I could not get better exposure or advertising anywhere else. The more items you add the more hits you seem to get on your page. I dont know why. But I was told to do it and it works.

Most vendors here offering thrift store finds at ridiculously exaggerated prices? On-line garage sale.

I sent considerable time, money (having professional pictures taken) and listed the minimum 10 Items as their required, only to get a sarcastic note to correct spelling errors (which was bull) and having to Use Better Quality Pictures...(they where good enough for Sotheby's) as I just spend 90 minutes attempting to correct the issues... I sent them an Email to explain more specifically what where the issues... 20 Minutes later I got a Notification that all the pictures, descriptions had been erased from MY Site. NO EXPLAINATION, NOTHING.

UNLESS YOU LIKE TO "WASTE YOUR TIME" Use 1st Dibs, Ebay, OfferUp. BUT DO NOT WASTE YOUR VALUABLE TIME TRYING TO LIST WITH "RUBYLANE". Now if You enjoy flying United Airlines and their Service then RubyLane is for You

There isn't an employee of that company who doesn't suffer from either extreme narcissism to severe personality disorders. I had a successful store until I discovered that they were playing dirty little games with the store owners. If you were one of their favorites, you had top visibility of your stock. If not, you didn't exist. The customer service people are overbearing and downright rude. Their Mantra is they do nothing wrong and everything is either your fault or "if I don't see it, it's not there" I am a disabled 60 year old and they shut me down in the blink of an eye with made up falsehoods and downright lies. I was on track this year to make over $130.000. They are not getting away with it, you can count on that.

I called this antiques shop, Green Country Estates, a Ruby Lane vendor in Tulsa to ask about purchasing some Waterford crystal glasses to replace some from a vintage 1970s set. This merchant, Ms. Kelley, was so well informed about the provenance of her merchandise that she was able to help me ascertain that the ones in her shop had been blown at approximately the same time as mine, which is important in hand blown glass, as each artisan has a slightly different technique. The glasses arrived promptly and no breakage They were a good match for mine. I would purchase from her any time

I purchased a Victorian 18k bracelet from one of the dealers on Ruby Lane. When I received it, I sadly discovered that it was totally misrepresented on Ruby Lane - not the size listed (did not even fit my wrist), plus had a large dark silver area on it which appeared to be an old repair. I contacted the dealer to return with insurance USPS priority mail. Upon receipt, the dealer falsely claimed damage in shipment - how I know is the somewhat blurry pictures of the old repair among other defects in the bracelet which I received. The unscrupulous dealer has the bracelet and is refusing to issue me a refund. He instead, wants me to file a fraudulent claim with USPS - I refuse to do that! I will not be a part of mail fraud. Ruby Lane quit contacting me when I stated I will not be a part of fraud, therefore, they are nothing but accomplices to nefarious dealers on their website.

A vintage tapestry was falsely marketed by Butler & Butler Gallery on RubyLane as an original work by the famous artist Man Ray.

In February 2012, I purchased a Vintage French Mid-Century Moderne tapestry entitled "Oiseaux Lyre" from Butler & Butler Gallery on RubyLane (www.rubylane.com/shop/collectorsdelights). It was falsely represented and marketed as an original work by Man Ray (born Emmanuel Radnitzky, August 27,1890 November 18,1976).

In October 2014, during an insurance appraisal, it was confirmed by the manufacturer to be an original work by the French artist Michelle Ray (b. 1933). I presented all of the research documents from the investigation to the proprietor, Sandra Butler. She refused to provide me with the tapestry's provenance and declined the return/refund of the merchandise.

Internet fraud is prevalent. Buyer beware!