I have been driving around everywhere, shopping online for weeks and somehow my home page on msn showed a swimsuit with this site displayed, best click ever. So many selections, great prices. Course, I haven't rec'd my selection yet, so we will see how well they fit and last...
Great shopping experience. Got all i ordered. Short time frame. Was able to track order easily. Very happy with purchases. They look like the pictures and fit great!
My daughter and I spent 2 hours looking at swimwear. Had to narrow our choices from 15 to 5, lol. We did however save them for later (tomorrow?) in our favorites. Don't tell my husband!
As an older woman, I genuinely enjoy shopping with Rotita. Many products, like one-piece swimsuits and longer tank tops, for example, look good on any age of woman. I find their site very easy to use, their checkout simple and expedited, and the overall experience very pleasant.
I had to leave Australia after 13 plus years, as of my husband passed, when I found out I still could purchase your items in the States, I was so thankful! I Love your products!
Thanks Again!
Kathleen Gardner
I have purchased multiple swimsuits from Rotita and have always been happy with my purchases. Fit is true to size and you can't beat the quality and price.
I've used Rotita several times. I am pleased with the vast inventory to look at. I've always received everything I have ordered and pleased! I love the bright colors! Bathing suits, dresses, vacation dress up, and short sets.
Have been ordering from Rotita for quite a while and the bathing suits always fit perfectly and the quality of the fabric is very good. They last for me better than others have.
I have been purchasing my swimsuits from this company for the last 8 years. Every single piece I have bought is beautiful. More in person then the picture. They are all true to size and the quality of material holds up way better than ones I have purchased through kohls and other sites or stores. My only issue is that you do wait a long time for delivery. Sometimes a month or longer. They do not update their shipping info very well. And I do not ever get an email or info regarding how long until delivery. Forbthe shipping prices with this company I believe the shipping process should be faster and have more updated info sent to you, whether by text or email. But after the wait you finally receive the package and it is always so beautiful you forget instantly that you were upset over the delay in shipping.
Casual wearer of tops and sometimes of dresses to weddings. I always find the colors and choices so easy to make a selection. Quality is always terrific.
The red top with snowman decoration on it I purchased fit perfectly and I have received many compliments. I guess it also looked good on me. I am happy with my experience. I also believe I received it sooner than expected. Thanks
The first time I bought 2 swimsuits and trusted the sizing and it was spot on. I have since bought 3 other times. I don't buy if the sizing is really weird and I am buying 3X or something I just don't buy those items. Must be different providers. Website is easy to use. It is pretty much what you see is what you get.
Been buying for years. Started with ta nkinini. Well made, good fit. Needed a summer dress for wedding, again well made, fits to size. Did I mention well made, no shrinking. Got tankinini for next beach trip already.
I can not comment on the quality of the clothes because I have only just ordered, but the experience on Shopping on ROTITA site is very good. Once I receive my items I shall then leave a review on the quality
Margaret from Scotland
I have ordered several swimsuits from Rotita and I can honestly say although sometimes you have to size up especially if you are large busted, BUT I have been satisfied with EVERY swimsuit I have ordered from Rotita
It was easy to find the champagne colored dress that would work for the wedding I'm in. The shipping promise is QUICK and I'm grateful for that since the wedding I'm in is in 10 days. Since I am a caregive for my bedridden mom, I don't have the luxury of shopping in a brick and mortor so I am gratetul this experience was quick and easy
This company is a total ripoff. If you want your money back, contact your credit card company. And file a claim thru them. These people are a joke. They ignored me till I contacted paypal. Then when they offered a refund they supplied a fraudulent return address. Can't get a refund without supplying a tracking number, and I can't supply one without a return address... losers
A coworker told me about this site and I thought I was in heaven cause it was cheap. I ordered a dress and received a tracking number. I then received another email stating it had been shipped. Not sure how the site got linked to my Facebook but that's when I started seeing the negative reviews. I was skeptical but just like Amazon I knew my order would take sometime. I ordered on 1/6/15 got the email it had been shipped on 1/8/15. I viewed it every Friday for an update. I received the confirmation that it was delivered on 1/28/15 and when I checked my mailbox it was there. The dress was spandex so it fit. Semi cheap material but that was to be expected because the PRICE WAS CHEAP. Not sure what these ladies were expecting with prices so low. I would like to order again but the views are deterring me. Good luck to everyone.
I WILL NEVER ORDER FROM THIS SITE AGAIN AND WOULD NOT RECOMMENDED IT TO ANYONE ELSE! I ORDERED IN DECEMBER TWO PRODUCTS AND NEVER RECEIVED. PLUS I HAVE A VERY WEIRD TRACKING NUMBER SOMETHING WITH "BLKSV…." AND WHEN I ASKED ABOUT MY ORDER AT POST OFFICE THEY SAID TO ME THAT IT DOESN'T EXIST. I THINK PEOPLE HOW WRITE REVIEWS HERE ARE PAID TO DO SO. I URGE EVERYONE WHO IS THINKING ABOUT BUYING FROM THEM TO DROP IT!
I should have read reviews first. I had the same problems other customers had, sizing way off too small; Would only get 60% for refund plus pay return back to China. Will never use again.
Date of experience: February 16, 2015
Rotita R.— Rotita Rep
over a year ago
Dear customer We are terribly for what happened, the sizes for a part of items are based on Asian Size so it's smaller than that of western country and we generally suggest customer choose a larger size than they usually do. As for the return, since international shipping is very expensive we generally offer other solutions for our customer. If you are still not satisfied with this matter, you can contact with us directly: http://www.rotita.com/support.php
Thank you everyone for the alerts. I was spending over £200.00 and I was trying to pay with my pay with my debit card and then it tried to make me set up a PayPal account at the same time. Strange! I then decided as the payment would not confirm to read the reviews. Wooooow!, I have deleted my order and saved my money going down the drain. I work for the trading standards and get people investigated. Put Akerts in Twitter and Facebook... Hate scammers! My hard earned cash is thank god still in my purse.
Bet they have people working in terrible conditions making these cloths for pennies.
Thank you guys for making the effort to alert everyone DO NOT ORDER ANYTHINK FROM THESE PEOPLE.
Date of experience: February 13, 2015
Rotita R.— Rotita Rep
over a year ago
Dear customer, I don't know when this happened, but there are so many visitors for the site everyday so sometimes there maybe some problems with the payment. And we suggest customer contact with us immediately whenever they have problems. Please trust us. Our contacting link is http://www.rotita.com/support.php
DO NOT ORDER FROM THIS SITE UNDER ANY CIRCUMSTANCES! I ordered $400+ in clothing. I was charged twice for the same order... once on the credit card I supplied and once through PayPal. Some items were no longer available, but I was charged for the items and told to use the credit on the same website that overcharged me by $400+ dollars! This site is totally lacking in ordinary customer service. I can't even say that the customer service is bad, because there just isn't any at all! They are on off hours because they are located in China, so you cannot contact them at all. Do not do business with this company. You will get scammed!
PLEASE DO NOT BY FROM THIS COMPANY. Ive actually never taken out the time to write a review on anything but i want everyone to know that this product is garbage. I bought a dress and the material is so trash! Im ashamed to wear it. I dont have time or extra money to return so i will take it as a loss.
PS. I only gave one star to give a rating! Other than that it would be negative 1000!
Date of experience: February 12, 2015
Rotita R.— Rotita Rep
over a year ago
Dear customer, We are terribly sorry for what happened, but can you please tell me your order number so that i can solve the problem for you? You can contact with us directly here.
I ordered a dress from them and it was nothing like the picture at all. It is a complete scam! It costs more to return things than to buy them. I bought a gorgeous dress and when I got it, it was literally see through pink spandex with string attached where the rhinestones and detailing were supposed to be. The only reason I gave them a one is because a negative 200 isn't possible.
Date of experience: February 10, 2015
Rotita R.— Rotita Rep
over a year ago
Dear customer, I am customer service from rotita.com and i hope i can help you with it. But first of all, can you please tell me your order number so that i can communicate with you directly? Contacting link is http://www.rotita.com/support.php Waiting for replys
PLEASE DO NOT ORDER FROM THIS SITE. The pictures look beautiful but the reality is ugly. They have not answered any of my messages, both pre and post sale, the item was terrible quality and the wrong size, and now I am out of pocket by £63 as I can't return it - no return address given when asked for, and anyway, the recorded postage to China would be huge. I feel a fool. I am also really upset as I generally have had great experiences online as I consider myself to be careful, and this has shown me that I need to up my game.
Date of experience: February 9, 2015
Rotita R.— Rotita Rep
over a year ago
Dear customer, We reply the tickets of our customers in 1 working day so it's impossible that we didn't reply your massage. May i know your order number? I also want to know how have you contacted with us. Contacting link is: http://www.rotita.com/support.php Waiting for your reply!
Clothes are utter rubbish and come up far too small. Customer service told it would probably not be worth my sending items back because of the postage, and to add insult to injury they only give you 60% of you money back. If they were an English company they would not be able to get away with it. DO NOT BUY ANYTHING FROM THIS COMPANY. It is just another scam to get your money, you may as well dry wearing a dish cloth they at least that would be better quality!
Product took nearly 3 weeks to be delivered and the large size ordered turns out to be a child size. The coat cannot fit any adults. And the product doesn't ship with return information. There is NO SATISFACTION GUARANTEE!
They show these beautiful clothes that look nothing like the pictures. Their sizing is horrible. I ordered a coat in a size large and it fit my 9 year old grand daughter who is a child size 14. Don't waste your time or your money.
Terrible quality and finish and you have to wait several weeks for delivery. When you explain why the goods are being returned then ask you to take photographs! The main thing to know is that its not worth returning them anyway because they come from China, they only offer you 60% of what you paid... and the return postage (which you are responsible for is high) negates the rest. Stay clear.
Terrible quality, wrong sizing, i have never seen worse!
Date of experience: January 30, 2015
Rotita R.— Rotita Rep
over a year ago
Hello, What's the problem with the order? Any questions you can contact with us directly, if there are still problems with it, please tell me your order number so that i can check it for you. Waiting for your reply!
My boyfriend told me to look at the reviews first I didn't! So now they say the pay with made they didn't get it! B. s. They took the money out of my pre paid account! So now I have reported this website along with two more sites that they have, Lilly, and lovely whole sale to the fbi.as of yesterday they will be found! So ladies stay tuned for the fbi contact
Date of experience: January 29, 2015
Rotita R.— Rotita Rep
over a year ago
Hello, I sincerely hope that i can help you with it, so if you have any questions, please contact with us directly with this link http://www.rotita.com/support.php All questions will be well solved. Waiting for your reply!
Seriously bad clothing. Bizarre shapes and sizes, can't even work out how to put on one cardigan. Website won't let me review the items I bought. They look nothing like the pictures. I'm an average size 12/14 but the medium and one size items I bought would fit a small child. Quality of some items is really dreadful.
Oh how I wish I would have listened to these reviews. Clothes were cheap and barely resembled the pictures I ordered from. Don't do it!
Date of experience: January 24, 2015
Rotita R.— Rotita Rep
over a year ago
Hello, Have you contacted with us before? We are glad to help you solve it, please contact with us soon: http://www.rotita.com/support.php Waiting for your reply!
DO NOT BUY FROM THIS SITE. E BAY AND PAY PAL WILL NOT HELP GET A REFUND. E BAY AND PAY PAL BOTH KNOW THIS IS A SCAM SITE BUT THEY ARE MAKING TOO MUCH MONEY OFF THIS SITE TO TAKE IT DOWN. ANOTHER SITE IS LILLY CLOTHES THEY APPEAR TO BE THE SAME COMPANY. I ORDERED 12 ITEMS AND ONLY RECIEVED 4. OUT OF THE FOUR ONE HAD A HOLE IN IT AND THEY WERE NOT EVEN CLOSE TO THE SIZES ORDERED. I CALL EBAY AND WROTE THE SELLER AND STILL HAVE NOT RECIEVED THE BALANCE OF MY ORDER, NOT THAT I WANT IT. I HAVE SPENT OVER 12 HOURS ON THE PHONE WITH BOTH EBAY AND PAY PAL, THEY ARE JUST AS BAD AS THE SCAM WEB SITE. PAY PAL SAID I HAVE TO FILE A REPORT WITH MY LOCAL POLICE DEPARTMENT BEFORE THEY WOULD CONSIDER TO GIVE ME A REFUND. WHAT IS A POLICE REPORT GOING TO DO IN CHINA. THIS SCAM WAS ON THE TODAY SHOW LAST THURSDAY, I CONTACTED JEFF ROSSEN WHO DID THE REPORT AND ASKED ABOUT OPENING A CLASS ACTION SUITE AGAINST ALL THE PLAYERS IN THIS SCAM. PAY PAL LIES ABOUT PROTECTING THIER CUSTOMERS AND E BAY WILL NOT INVESTIGATE THE SITE, MANLY BECAUSE OF THE PROFITS THEY ARE SCAMMING OUT OF NOT JUST THE U.S.A. BUT ALL OF THE WORLD THE SITE GOES TO.
Online Clothing from China This company is a scam. Every single company has hundreds of extreme complaints against it, varying from orders not shipped, orders placed - weeks later claimed not in production anymore, Broken or not working, wrong sizes, wrong color, wrong item, sewing that could have been done better by a child, fabric so thin it wouldn't make it through a wash, and numerous more!
The one thing in common is they always have your money in their pocket. Refunds are very seldom given, only partial refunds( I was offered 6.00 after spending over 100.00 Or 5% off my Next order) Most complainants tell of waiting months to a year before finally giving up. Being blocked from phone calls, their account disabled, no responses to emails, even not refunding for out of stock items. People who have tried to cancel their orders are delayed and not responded to until finally someone tells them "Oh that has already shipped we can't refund you"
File a dispute as soon as possible with your bank or paypal. These guys will try to drag out emails and promises until the complaint time limits are up! Don't give them any chances. They have no problem lying.
Lesson learned. I didn't realize Rotita was Chinese, sounds Latino or I would have read the return policy and figured the size would be too small and ordered accordingly. Asians do tend to make items in their size, which is always small. The items are very nice but don't fit. Since it will cost me over half the price of what I paid just for shipping the items back, I'll try to salvage my loss selling them on eBay but in the correct size category and for as little as I paid for them. My pkg. Did take forever to get here but no complaints because the shipping is free. I ship Int'l online from eBay and Etsy and my customers wait for my stuff overseas from here too. It took 3 weeks for an item to make it to Germany. So to be fair customers complaining that shipping is long has nothing to do with Rotita. It is what it is. Priority Mail is no better, and shipping will be worse in the future because the U.S. is dismantling the Post Office. Over 400 centers are shutting down. Privatizing our not-for-profit but service Post Office in the U.S. is just plain WRONG! Complain to congress Ha!
Answer:Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer:We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund.
Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer:Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer:I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer:Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,
Answer:Don't know how many testimonies you have to read. They all say the same thing. Don't waste your money unless you like to throw it away. Someone should barr these people from sell in this country..
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee
Sustainability
Recycling Program: no
Product
Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)
Customer Service
Support Channels: chat, contact form
Payment Options
Payment Methods: card payments, financing, PayPal, Google Pay
Dear customer
We are terribly for what happened, the sizes for a part of items are based on Asian Size so it's smaller than that of western country and we generally suggest customer choose a larger size than they usually do.
As for the return, since international shipping is very expensive we generally offer other solutions for our customer.
If you are still not satisfied with this matter, you can contact with us directly:
http://www.rotita.com/support.php