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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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I gave this top five stars
June 23, 2015

I gave this top five stars because this blouse exceeded my expectations. It looks and fits exactly as shown in the picture, and the material is soft and comfortable. I don't know how it will wash, but I plan to wash in cold water and hang dry. I normally wear a 16 to 18 top and I ordered this one in an X-Large which is fine, but a Large would have been just fine as well.

Date of experience: June 23, 2015
Canada
1 review
0 helpful votes
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I was so excited to put it on
June 23, 2015

Gosh, I was so excited to put it on, I forgot that its Winter! I know for fact that this is what I'll be wearing when warm weather hits!

Date of experience: June 23, 2015
Canada
1 review
0 helpful votes
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The fit was exactly right
June 23, 2015

I was pleasantly surprised to find the quality and sizing of the dress I ordered from Rotita. The fit was exactly right and the quality of material. I recommend this product to anyone looking for a breezy, comfortable dress for office or vacation.

Date of experience: June 23, 2015
Canada
1 review
0 helpful votes
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I love the dress! It fit perfectly. I'm short and a little curvy and this dress was sexy, but classy. I got mine in a size large and it fit great with some give. You can pair it with many things to get different looks. I received a lot of compliments. I recommend wearing it with a petticoat for a fuller look.

Date of experience: June 23, 2015
Canada
1 review
0 helpful votes
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So cute! Great fit!
June 23, 2015

So cute! Great fit! I am 5'6, and 120 lbs and it fits perfect.
The shipping is very fast and I got the package on time.
Will buy more from Rotita

Date of experience: June 23, 2015
Canada
1 review
0 helpful votes
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I absolutely love it.
June 23, 2015

I absolutely love it. So comfy and fits just right. I would usually get a medium but my bf bought me a small and it fits just like I want it to.

Date of experience: June 23, 2015
Washington
1 review
0 helpful votes
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Exceed expectations
June 22, 2015

I ordered my dresses from Rotita. I had never ordered from them before, and new that I might be taking a risk, but there were so many (hundreds) of GREAT reviews, I felt the risk was minimal. I have to say I am more than impressed. Every dress was as exquisite as the pictures, they fit very well; only minimal tailoring on two of 5 dresses, and the quality was better than expected for the price I paid. Rotita does what they say they will do, and exceed expectations!

Date of experience: June 21, 2015
Washington
1 review
0 helpful votes
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Great
June 22, 2015

"Most of the products I bought made by a high quality materials. There's only one problem which is the processing time. It takes long time to prepare the order between 4 to 7 days.
I'm more or less always happy with the products I resive and the quality is good. The prices and service are great. And the products arrive in time.
"

Date of experience: June 21, 2015
New York
1 review
5 helpful votes
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Dont Buy From Here
June 21, 2015

Well let's start with the tracking is in Chinese only but they accept my american money. Customer service is no help at all. The quality of the item is disgusting for what you pay. Its not true to size and my swim suit is cut uneven and thread is coming out mind you I just received it yesterday. I will never shop from here again

Date of experience: June 21, 2015
Rotita R. Rotita Rep
over a year old

Hello,
We are located in China, so we ship from China. But we ship worldwide.
And you chose flat rate shipping, it is free but slow.
If you chose expedited rate shipping, you will get it in 1 week.
Thank you

Kentucky
1 review
4 helpful votes
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Can't track
June 20, 2015

I've ordered a romper and haven't got to track it it's been about 4 days and I order it on 6/17/15 and I'm pretty sure it's a scam because the # doesn't work when you enter it to find the tracking.

Date of experience: June 20, 2015
Rotita R. Rotita Rep
over a year old

Hello,
We tracked for you, below is the latest information.
2015-06-21 01:33, ISC CHICAGO IL (USPS), Processed Through Sort Facility, Your item has been processed through our sort facility in ISC CHICAGO IL (USPS) at 1:33 am on June 21,2015.
You will get it soon, please no worry

Arkansas
1 review
2 helpful votes
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Buyer Beware!
June 20, 2015

I placed an order May 25 before reading all the horrible reviews. I decided to cancel my order based on all the things I had read about the quality and lack of customer service. They were more than happy to cancel my order but it's been almost a month and I have had no communication from them regarding the status of my refund. I have emailed them and called on multiple occasions. They have extremely questionable business practices and I'm really shocked that they are still in business based on their lack of quality and customer service! Bottom line... please do yourself a favor and do not purchase anything from this company! You will regret it.

Date of experience: June 20, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We checked for you, your order was cancelled.
And we applied refund for you, please wiat 1-2 working days. Thank you

Georgia
1 review
5 helpful votes
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SKEPTICAL
June 20, 2015

I placed my order on June 8th. I haven't received any emails, tracking information or shipping status and I need these items by July 4th. Good thing I used PayPal but who has time to waste filing claims and waiting for refund while still having to go and shop for items already ordered. Hopefully I receive my order or I will have to file a resolution with PayPal. Thanks Rosita!

Date of experience: June 20, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We checked for you, below is the latest information.
2015-06-20 08:53, MCCOMB, MS 39648, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 8:53 am on June 20,2015 in MCCOMB, MS 39648.
I suggest that you could go to the local post office to ask about your parcel by tracking no. LN981399466CN
Pls also keep us informed if there is any progress

District of Columbia
1 review
1 helpful vote
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I just received my second order 6/22/15. It does take a while. It's overseas so dnt be alarmed. I did received tracking #and was able to track the package. That was a bit of a relief. I can definitely understand all the hesitancy, but my orders were exactly as the picture. This time around I got another bathing suit. 2 piece.The top piece didn't have padding. So read the description. I go a size higher. And also the top piece for this is a long piece that u have to wrap around and at first it's a little tricky but not impossible. It's exactly one the pic. Not sure I like how it looks on me though. Everything I ordered came I didn't get charged extra or random so. I think it went well

Date of experience: June 19, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We are sorry for what happened.
Could you inform us the order no.? We are willing to help you.
Also you can attach the pictures about the items, we will check carefully.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you
Have a nice day :)

Maryland
1 review
5 helpful votes
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Beware of shopping here. After reading them, I expect that many of the positives on here are fake. I ordered a bathing suit in a ladies large. It is ridiculously small. Like child sized. Their answer to this after a laborious email exchange was-- well some of the measurements on the size chart are accurate, some are not. In what business is this ok? Especially if you make it impossible for the customer to return.

It has taken a week to get to the point where they will refund 30% of my purchase. The option was to return for exchange only after paying 30 dollars shipping. This is not made clear at purchase. When there is a dispute they point to the page buried in their website that hints at the fact that things are going to go badly. Also full of contradictions and poor language. I cannot say anything good about this company except that the photos of their products are wonderful! If only the product and actual service matched. VERY DISAPPOINTED. I'm so glad that my monetary loss is not any more-- It would have been so much easier to just refund my money, but since they refuse, I am going to tell as many people as I can what a horror it is to shop with them.

Date of experience: June 19, 2015
Washington
1 review
0 helpful votes
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I have shopped on this site several times without any problems. I had 03 items shipped to my home and some I have use site to store. The great thing about site to store is that they notify you by email when your item has arrived. I like the Rotita.com for lot's of quality product are available in one place and anyone can get the desire items delivered to home without any hassle. I have never had a problem with Rotita.com and definitely recommended the store!

Date of experience: June 19, 2015
Washington
1 review
0 helpful votes
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"I am totally impressed that how nicely and smoothly it is all done, I was too curious about the jewelry as it was our wedding anniversary, I even don't know the platform from where I can buy this product and while searching on google, I jumped into this site and it just made my day, they have large number of products available online, no problem in transaction and shipment of the product, everything was perfectly done and I am really pleased with their service. Highly appreciated and highly recommended. Will order again.:)
"

Date of experience: June 19, 2015
Portugal
1 review
0 helpful votes
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Awesome Experience!
June 19, 2015

"This is my second purchase with Rotita, and all has gone well. My first purchase was for my girlfriend's birthday. This time I decided to step it up a bit and get a few nice things for my sister's birthday. Normally I just give her a gift card or something like that. This year I didn't break my bank, and I was able to get her a lot of really nice clothing. Everything feels great quality with no picks or rips, and it all fit her well. She said this year's gift was the best so far. It was perfect!
"

Date of experience: June 19, 2015
Australia
1 review
4 helpful votes
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Crap response time
June 18, 2015

Ordered items based on the chart size. They were too small. Was told i didnt check the chart size they offered a 60% return oin my money if i returned them. The process has taken along to to sort through. Getting an invoice in English has taken for ever even then they didnt itemise the goods.

Date of experience: June 18, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
We just need to confirm if the item measurements on the website is wrong or you chose wrong size.
If the measurements are wrong, you can just measure it and offer the measurements, then we will check and offer a solution for you.
Please understand and any questions are welcomed!

Virginia
7 reviews
18 helpful votes
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I bought two items and the first was made pretty good but did not arrive on time and I asked for a return address and they avoided my request. So I contacted PayPal and they got my entire purchase back.

I made the mistake of purchasing from this same company since the first item was made pretty well and they sent me an item that was nothing like the picture. The material was very inferior from the photograph and the design was nothing like the image in the photograph and they admitted to the dress being inferior in quality, but they attributed the low quality to the affordable price. In other words you get what you paid for! I was never given the address but I was told it would be $30 to return, then they offered a $5 partial return when I paid more, not to mention shipping. I was fair and let them keep the shipping b/c it arrived within the time and accepted a partial return less $4 of the purchase price. Use PayPal if purchasing from this company.

After I posted this very dispute Linda W. Contacted to resolve the issue & never responded to me after I did what they asked. Do not trust these people they operate differently than USA & use PayPal to protect your purchase if u want protection.

I will not be purchasing from them or any of the other China sites to avoid the inconvenience.

Sent from my iPad

Date of experience: June 17, 2015
Canada
1 review
0 helpful votes
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Romper from Rotita, like!
June 18, 2015

Like these rompers. As plain ones are hard to find, I found these and ordered up a size which was a little large but after washing, glad I did. I rather them be a tiny bit loose than tight under the arms. Would order again.

Date of experience: June 16, 2015