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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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I love this dress.
July 13, 2015

I tried to cancel this order before it arrived, as I thought I had overspent. Not so. I love this dress. The fabric is light but substantial, and the dress drapes beautifully. The neckline is definitely on the low side, but very attractive.

Date of experience: July 12, 2015
Germany
1 review
0 helpful votes
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So impressed with this dress!
July 13, 2015

It arrived this week and I wore it out tonight both to a work event and later to a date. Versatile, comfortable, flattering and sexy but not at all overly sexy. Really lovely! Very pleased with this purchase. Definitely recommend.

Date of experience: July 12, 2015
Germany
1 review
0 helpful votes
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The color is bright
July 13, 2015

Its good quality allows the extension. Although it is a little loose, so many persons even slim or a little fat can put on. Unlike other new dress, it comes out without any bad smell.

Date of experience: July 12, 2015
Germany
1 review
0 helpful votes
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Good product and smart site
July 13, 2015

I had such an amazing experience my order complete in Right times and every product is very good and service was excellent my sweet girl friend like her dresses. Thanks for good service.

Date of experience: July 12, 2015
Germany
1 review
0 helpful votes
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Happy Customer
July 13, 2015

I just received my items & I am definitely pleased all the way around! The shoes fit perfectly, the purses 7 wallet are beautiful & BIG. Now, my only obstacle will be to see how the clothes are going to fit, but they look promising... I will definitely be ordering again! Thanks so much;=}

Date of experience: July 12, 2015
Australia
1 review
2 helpful votes
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Please do not waste your money on this website, It is a scam and will steal your money unfortunately i have been a victim of this site, It has been close to a month since i ordered from this website, When you order they state your package will be deliverd in 10 - 15 days, when you contact the support centre ( If you get a response) they blame the delivery on the weather and ask you to be patient. I will be reporting this site to the unfair trade authorities

Date of experience: July 12, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We are sorry for the inconvenience.
Because you chose flat rate shipping, it is free but slow.
And if you paid expedited rate shipping, you will get it in 1 week. Next time, we will help you choose the correct shipping method.
Thank you

Washington
1 review
0 helpful votes
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Wtf
July 12, 2015

I purchased a dress it's been about 3 weeks I've left messages and gotten no $#*!ing call back. I want my mother $#*!ing money back or give me my $#*!ing dress I ordered. You $#*!s take long never call people back and don't reply to your $#*!ing emails. Do your $#*!ing job

Date of experience: July 12, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
The order number is WW1507040317126487.
2015-07-13 17:24, SAN FRANCISCO, CA 94112, Delivered, Front Door/Porch, Your item was delivered at the front door or porch at 5:24 pm on July 13,2015 in SAN FRANCISCO, CA 94112.
It was delivered. Pls check your mail box or pick it up at the local post office.

Texas
1 review
5 helpful votes
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HoRRIBLE
July 12, 2015

I didn't even receive my items and I have already found the same dress for cheaper. It's been three weeks now and I paid for shipping between 5 to 7days to be here and I also had to submit a ticket numerous if times to get my tracking number than to see why it's taking so long. THIS SITE ONLY WANTS TO GET YOUR MONEY DONT GO TO IT. I should have listened to my friend when she said her customer service was awful when she ordered but I figured you can't judge based off one person. I assure you if you want something cheaper and to get it on time shop at your nearby shopping ceneter

Date of experience: July 12, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We are sorry for what happened.
Could you inform us the order no.? We are willing to help you.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you
Have a nice day :)

California
1 review
13 helpful votes
Follow marquita r.
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The advertisement clearly said 4 days and it's been over a week... got the email to track it BUT it's saying unable to track my shipment! My family reunion is next week and by the looks of it I won't get to wearvthe dress I ordered. First time customer and not a good look... it's false advertising when you advertise that package that you paid for can be shipped to you within 4 days and after 4 days no package

Date of experience: July 10, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We tracked for you, please see below.
2015-07-09 14:01, ISC NEW YORK NY(USPS), Processed Through Sort Facility, Your item has been processed through our sort facility in ISC NEW YORK NY(USPS) at 2:01 pm on July 9,2015.
Because you choose the flat rate shipping, it is slow.
Thank you for patience in advance.

Germany
1 review
0 helpful votes
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Light color
July 11, 2015

I have purchased a yellow dress for my summer vocation. When it arrived to me, I find the color is so light and is the same as the photo. I will wear it for my summer vocation with my boy friend. So excited.

Date of experience: July 10, 2015
Germany
1 review
0 helpful votes
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Good fabric
July 11, 2015

The fabric is the cotton and the same as the description on the site. I am so satisfied with this, because I have purchased some items on other sites before, when I received, I have found they lie for me; all things about the item are different from their description.

Date of experience: July 10, 2015
Germany
1 review
0 helpful votes
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The size is perfect
July 11, 2015

I have received this top this morning, the size of the waist, bust are correct and fitful. I will wear it to work on Monday. I think they all will say so beautiful, because I feel the material is soft to wear, and everything about this top is perfect.

Date of experience: July 10, 2015
Germany
1 review
0 helpful votes
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So good
July 11, 2015

I purchased this dress as a gift for my girl friend. And I want to give her a surprise. So I send the order to her directly without telling her anything. When she receives the dress, she called me and told me the dress is so beautiful and she was so happy. Thanks for the rotita.com.

Date of experience: July 10, 2015
California
1 review
0 helpful votes
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Satisfied with the top
July 11, 2015

When I opened the parcel, I am so surprised with this top. The color is more beautiful than the picture and the quality is very good as I thought. So I write a review to show my appreciation. I will come back soon and purchase more items on this site.

Date of experience: July 10, 2015
California
1 review
0 helpful votes
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Efficient service
July 11, 2015

Thanks for the customer service of rotita.com. They have efficient service. When I place an order, I submit a ticket to ask about the shipping of my order. They respond us soon and ship the order as they promised. Besides, when shipped, the tracking number and link were emailed to me.

Date of experience: July 10, 2015
California
1 review
0 helpful votes
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The same as the picture
July 11, 2015

Thanks for the rotita.com, all my orders came on time and when I opened them, the dresses are the same as the pictures. I can’t wait to wear all of them, so beautiful, so perfect, I am not willing to send one dress for my sister as the gift. Because i love them very much.

Date of experience: July 10, 2015
Texas
1 review
7 helpful votes
Follow Tisha N.
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I'm waiting on email to track my package its been four days and no response yet!

Date of experience: July 10, 2015
Rotita R. Rotita Rep
over a year old

Please no worry. The information was updated slowly. We will rush for you. You can track it later. Thanks

California
1 review
3 helpful votes
Follow Nilou M.
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I also got scammed. I wish I WOULD HAVE read these reviews before ordering they are truly a scammer company. I want to return their rubbish but they won't even answer me….
Any one nows how I can get my money back?

Date of experience: July 9, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We are sorry for what happened.
Could you inform us the order no.? We are willing to help you.
Also you can attach the pictures about the items, we will check carefully.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you
Have a nice day :)

GB
1 review
0 helpful votes
Follow gina f.
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Fit Perfectly
July 10, 2015

It came exactly how it looked in the picture and fitted perfectly. The material is ok. The white dress is very cute & great for the summer time. Great for work. Love the product;

Date of experience: July 9, 2015
GB
1 review
0 helpful votes
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I Love this dress
July 10, 2015

"Ordered to wear to a casual beach wedding, ordered well in advance so I could get something

Else if needed. Arrived and I love it! The material feels so good and it looks very

Flattering. I went back and ordered another one in a different pattern/color because I can see

Myself wearing this all Summer. I think for the price you can't go wrong and it will surprise

You. Very very value for money!"

Date of experience: July 9, 2015