Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Audra F.
Unfollow Audra F.
Share Review
Report Review

Beyond expectation
August 20, 2015

After I had bought this dress, I started reading even more of the reviews and got worried after I had read the dress was too short. When it finally arrived, it actually did fall a little lower than mid-calf. However, I was pleasantly surprised that it did not stop me from loving the dress at all! It looks like that's the way it should fit. I think I like it better than if it would have fallen down to my feet. The fabric feels great and fits so nicely, I have no regrets with buying it!

Date of experience: August 19, 2015
California
1 review
1 helpful vote
Follow Lupita L.
Unfollow Lupita L.
Share Review
Report Review

It's the second time I buy online Rotita.com. I didn't have any problem, and as the first time everything was as I expected. I bought a couple of dresses. I think it would be nice if they have an option to sell the hole outfit, I really love it when they tell u exactly what to wear. Shipping was on time, and sizes correct which is one of the most important things when you buy online, so now I know I can trust them.

Date of experience: August 19, 2015
South Dakota
1 review
0 helpful votes
Follow Anna D.
Unfollow Anna D.
Share Review
Report Review

Since it is right around the corner, I decided I needed to get a comfy/good looking dress. I found the perfect dress on this site and ordered it. It was delivered quickly and once I received it I tried it on. It actually fit me very well. Usually I'm hesitant on buying clothes online, but I'm happy I decided to give it a try.

Date of experience: August 19, 2015
South Dakota
1 review
0 helpful votes
Follow Koryn G.
Unfollow Koryn G.
Share Review
Report Review

I Found It Awesome
August 19, 2015

Hi I just received a jacket from this store and i found it awesome. Its really meant for me. I can't believe that I have got so stylish jacket online. The price is very less as compared to others. I will recommend it to everyone.

Date of experience: August 19, 2015
Italy
1 review
0 helpful votes
Follow Mariah R.
Unfollow Mariah R.
Share Review
Report Review

Very Comfortable
August 19, 2015

I finally received my maxi dress & swim suit. I'm very satisfied. Now I can tell all of my co workers. They were waiting on me to get my delivery. It was like I was their test dummy. Identical to picture and spandex material. Very comfortable and length is good.

Date of experience: August 19, 2015
Italy
1 review
0 helpful votes
Follow Zahra S.
Unfollow Zahra S.
Share Review
Report Review

Very Stylish Outfit
August 19, 2015

I jazz it up with some nice gold accessories and I get so may compliments while I am out running my errands. I absolutely love it and it is so comfortable. Very stylish outfit everyone wanted to know where I got it from I said Rosewe dress.

Date of experience: August 19, 2015
Italy
1 review
0 helpful votes
Follow Denise T.
Unfollow Denise T.
Share Review
Report Review

So Pleased
August 19, 2015

Thanks so much, I got a white dress, it came few days later separately from the other parcel, I’m so pleased with the service and the product. Very cute I would purchase from them again.

Date of experience: August 19, 2015
Italy
1 review
0 helpful votes
Follow Deanna K.
Unfollow Deanna K.
Share Review
Report Review

GORGEOUS!
August 19, 2015

Got this dress today and good for the beach & I love it! Beautiful, thin, simple, yet I can pair with a jean jacket & wedges for work also. I am Happy with the fact that I paid for expedited shipping and it took about one week to receive my dress. Overall, love this dress. The lime green color is GORGEOUS!

Date of experience: August 19, 2015
Illinois
1 review
6 helpful votes
Follow Mike X.
Unfollow Mike X.
Share Review
Report Review

Poor Customer Service
August 19, 2015

I ordered two shirts in July that I still have not received. I contacted the company and all they did was send me a tracking number. The tracking number says the package was delivered. Rotita referred me to my local P. O. who did not have anything for me. I asked several times to refund or resend my items. They only replied with the tracking # several times never answering my questions. So i reported them to paypal...

Date of experience: August 18, 2015
Rotita R. Rotita Rep
over a year old

Dear customer:
We are sorry for any inconvenience.
And we tracked the order for you and your order is delivered.
And if you have any problem, you can contact us and we are very glad to help you.
Please feel free to contact us http://www.rotita.com/support.php

Washington
1 review
0 helpful votes
Follow Aurelia N.
Unfollow Aurelia N.
Share Review
Report Review

So Cute!
August 19, 2015

So cute! Can wear anywhere! I wear it out to all different places, very stylish. The back it longer and the form are shorter, perfect with high-waist jeans or leggings and heels! Really nice blouse. I am going to order the pink one. Fits great and see-through. I love it!

Date of experience: August 18, 2015
Washington
1 review
0 helpful votes
Follow Anick M.
Unfollow Anick M.
Share Review
Report Review

True To Picture
August 19, 2015

This one was perfect. It is beautiful and it fits great. This is such a cute shirt; it looks exactly like the picture when I got it. It's also true to its size and it’s very comfortable to wear. Good buy and worth the price. Very cute and true to picture.

Date of experience: August 18, 2015
North Carolina
2 reviews
3 helpful votes
Follow Allie G.
Unfollow Allie G.
Share Review
Report Review

HORRIBLE quality of clothing... definitley is NOT the same items that they show in the images on the website. The quality is so cheap and disgusting... and on top of that I paid for OVER NIGHT shipping and my items took 3 WEEKS to get to me. Never have I ever waited 3 weeks for a couple clothing items, especially after paying extra for shopping. I will NOT be ordering again from this website.

Date of experience: August 18, 2015
Rotita R. Rotita Rep
over a year old

Dear customer:
We are sorry for any inconvenience.
Could you pls take pictures if not as described? Cuz we need this picture to report this issue to our supplier. I will apply the best help as I can.
Please feel free to contact us http://www.rotita.com/support.php

New Jersey
1 review
3 helpful votes
Follow Dionne A.
Unfollow Dionne A.
Share Review
Report Review

Update to review
August 18, 2015

I finally got a outcome with this bogus company through PayPal. I will get a FULL REFUND of $104.27 after I send the thrift store clothes back. The CATCH?!?, is shipping it back! $29 for shipping and $13.99 for tracking! Over $43 for this transaction. It was difinitly a learning lesson for me. I will ALWAYS READ REVIEWS BEFORE BUYING ANYTHING ON LINE AGAIN! I have since deleted ALL CLOTHING ADS FROM MY FACEBOOK PAGE

Date of experience: August 18, 2015
Rotita R. Rotita Rep
over a year old

Dear customer:
Bacuse of you chose Flat Rate Shipping, it is free but slow and it will take 10-20 working days. And if you send the email to us, we will reply you in one working day.
And if you have any problem, you can contact us and we are very glad to help you.
Please feel free to contact us http://www.rotita.com/support.php

Florida
1 review
2 helpful votes
Follow Kali W.
Unfollow Kali W.
Share Review
Report Review

I ordered clothes like a week and a half ago and i still havent got the tracking number nor they respond. They didnt even pick up the phone. And i just found out that they have horrible rating and reviews and its from china, they have horrible quality i heard, the reviews from website was fake. I better have my clothes at least. Other wise im filling a report and i will get my money back.

Date of experience: August 18, 2015
Rotita R. Rotita Rep
over a year old

We are sorry for any inconvenience.
And when we shipped your order out and we send the email about your tracking number and tracking way.
And due to the time difference, when you are available we may off work so it's not convenient make a call.
Your order has delivered yet, and if you have any problem, please feel free to contact us http://www.rotita.com/support.php

KR
1 review
0 helpful votes
Follow kim B.
Unfollow kim B.
Share Review
Report Review

I always worry about whether there are suitable dress for me in Rotita, because I am a very fat woman. It is really so difficult to get a plus size dress for me that I have given many party and vacation. Now, I find dress fitted me well in Rotita. The dress I bought from the website are pretty good, moreover, it fits me well.

Date of experience: August 18, 2015
KR
1 review
0 helpful votes
Follow Katie A.
Unfollow Katie A.
Share Review
Report Review

The quality is very good
August 19, 2015

I bought a Sequin decorated shoulder bag several weeks ago. It looks like the picture and feel soft. By the way, it is really a cheap price. It is worth having a try in Rotita.

Date of experience: August 18, 2015
KR
1 review
0 helpful votes
Follow Yacine M.
Unfollow Yacine M.
Share Review
Report Review

My girlfriend and I had decided to go on a holiday to the seaside several weeks ago. We finally started preparing everything for the holiday. Of course, we bought the swimwear at the first time. My girlfriend got the sexy Bikini in Rotita, which made her so happy. Now, she always lingers on the website.

Date of experience: August 18, 2015
KR
1 review
0 helpful votes
Follow Serbah S.
Unfollow Serbah S.
Share Review
Report Review

My father like the T Shirt
August 19, 2015

Last Monday, my father received a package. He was so surprised and glad when he opened it. There is a cool T Shirt fitted my father well. Then my mother were pretty pleased to say it was a surprise, prepared for her husband, bought in Rotita. Rotita give us a happy time. Pretty Good!

Date of experience: August 18, 2015
KR
1 review
0 helpful votes
Follow Ana T.
Unfollow Ana T.
Share Review
Report Review

I recommend the homecoming dress
August 19, 2015

The homecoming dresses absolutely have a try. I bought a royal blue peplum waist dress and my mother said that it must catch many boys' eyes. I believe I will have a good time during the university and the dress will give me a good beginning.

Date of experience: August 18, 2015
KR
1 review
0 helpful votes
Follow Helen U.
Unfollow Helen U.
Share Review
Report Review

Earrings are Bohemian style
August 19, 2015

Last Friday, my families decided to go on vacation. So I made my mind to buy a set of earring prepared for my vacation in Rotita. To my surprise, it is Bohemian style, which is so right for my vacation. It is casual but fashion and will catch others' eyes.

Date of experience: August 18, 2015