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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Paid for quick shipping and still hasn't received my package. Purchased this two weeks ago still hasn't been processed or shipped.
I have no idea why this place has 4 stars. I order a gift for my wife on October 1st, paid for 2-5 shipping additional $11 dollars and order was not shipped until October 7th. It's October 9th and shipment is still in China. If I had known that this company was in China I would have never order anything. It's better to order through Amazon and let them deal with business like this one. I would give them 0 stars for lying and letting you believe that if you pay more you'll get your order faster. These people behave like common thieves, charging for a service they do not provide.
I place an order 1 month ago and have yet to recieve it i tried contacting Rotita and sent an email and a ticket still no response. I WOULD NOT RECCOMEND THAT ANYONE ORDER FROM THEM.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
What a waste of time, energy and money. Items ordered were ill fitting. They were baggy in some places and the material was stretched out (jumpsuit) the print was smudged and generally looked shocking. I couldn't have worn that even if I wanted to. I contacted them to return based on the fact it was faulty. I sent photos as requested. They suggested I keep it and they would knock 10% off. Informed them this was no good to me as would never ever wear it and couldn't sell it either because it looked a mess. They approved the return but said they would only refund 60% of the item as 40% was taken off for p&p (the p&p they state is FREE) What a rip off... so it would have cost me more to send it back. In the end I negotiated they deduct 25% and I kept it, cut it up into shorts (still horrid) and wear to bed! I also contacted Paypal who have recorded the incident and say if they hear about more situations like this they will remove Rotita from their Paypal list which means they will not be able to use PayPal. This will deter alot of customers and prevent them from going through what we went through.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
Sent me the wrong dress this is not the dress I ordered! Going on vacation needed a few things they sent me a dress of their choice and the swimming suit was suppose to be a 3x more like a large! Too mad! No return info! How do I return this mess?! The 2nd order NEVER even came period!
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
I bought a shirt, going by the picture on the website... it looked realy nice and fitted and it was complete garbage wen I got it... cheap cheap cheap! Will NEVER buy from them again! Don't go by the pictures!
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
I ordered from this site on Sept 23,2015 they charged my card through paypal but never sent my product. I emailed several times and tried calling but no response from the seller. I only received an emil from Paypal when I purchased wasn't given an order number only a receipt number 3553-9418-2752-0610 and an Invoice number WW**************. I should've received my clothing items by now I think this is a fraud site taking people money. I will never order again and I was really excited about the items I was trying to purchase.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
Bought a shirt that was so poorly sewed together only one arm fit. I went to "return" it and had to email customer service a dozen times with pictures. In the end they told me it wasn't worth me returning bc I would have to pay to ship it to China and that I should regift it or sell it online myself. What?! Seriously, this company is a scam! Do yourself a favor instead of buying that $20 shirt donate it to charity instead!
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
I ordered a prom dress. I got an ugly see through dress that had none of its details. Poor service. They wouldn't accept the return, but offered to give me 30% of my money back. Why am I not able to return it? Why am I not offered the actual dress I ordered.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
I ordered a white jumpsuit. I looked really nice online but when I received it the material was see-through. The material is so thin, I would have to wear a full-body slip so no one could see my undergarments. It did not fit past my thighs either. I should have know that my experience would not be good with them after reading so many negative reviews. I would try and get my money back but I feel that it is not worth the hassle considering that they are in China anyway. Lesson learned. The site really needs to be shut down because they are practicing the old "bait and switch". They reel you in with beautiful photos and ship you garbage!
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
Ordered my first dress and believe me when I tell you, the thread is looses around each and every seam. It's basically unwearable. It's such a shame that other countries are in such shape that they scam is Americans. Please save your money and time. Total rip off and any positive review on here is fake.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
What a cool find this site is. There are some styles and prints on here that you will not find anywhere else. And the prices are really low so you don't feel like it's a big risk to give them a try. I've only bought one dress so far, but will buy more. I would definitely recommend checking them out.
Even though I FINALLY got through to someone from the Rotita company, they wanted me to re-track my negative statement, they would give me a 50% credit and told me to keep the clothes. I told them once I got the credit, I would update my review. They told me to update the review and then they would give me the credit. Since they are not credible, I did not update my review and I never heard from them again. DO NOT get ripped off by this company. Poor quality materials, VERY POOR customer service, and the reason why they're so cheap is because the products are worthless! Hopefully, no one will fall into their trap and order. Please know that the good comments are coming from people from their country and not from the US residents! - Only rated them 1 star because I couldn't submit my comment without giving one. They deserve NO STARS!
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
I think this cut was perfect. Wonderful fit for my curves and slim waist. I will be buying more. LOVE!
This one is perfect-loose enough to wear comfortable, and the color is really nice. I’m super happy with my purchase.
I had some questions when the dress took longer than expected to get to me and they got right back to me and checked on everything. I really appreciated that.
I got one of the worst dresses from this website, not only did it take three weeks for it to get to me, but then it looked like someone made it in a sewing class. I spent $25 on a dress that looks $5
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
STOP hiring people to do write the good review but hire people to produce product and ship the product. Total scam. I cannot belive after my review this afternoon and had 3 good reviews already.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
Stay away from this website. This is a fake website. It's been 4 weeks and hasnt got the order. The customer service is saying that just wait. WTH. Really joke! Of course! It's made in China! STAY AWAY
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]
The sleeves on this dress are just below my wrists- perfect. It is a little on the short size, but not too much. I just may need to wear leggins with it if I decide to wear it to work. It is super cute in person and the material is great. It has some black lace around the edges and the edges of the sleeves to add an extra nice touch. So far, I've been very satisfied with the items I've purchased from this company. Most items arrived sooner than expected, and for the money, they're amazing! I'm usually a size 2-4 in the US. I'm 5' 3, and I weigh 105 lbs. The small size fits me great.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]