Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Spain
1 review
1 helpful vote
Follow Toccara C.
Unfollow Toccara C.
Share Review
Report Review

Really Fun!
October 15, 2015

True to size, nice, fit well. Tighter than I wanted, but great if you have smaller thighs. Overall I'd buy again.

Date of experience: October 15, 2015
Spain
1 review
1 helpful vote
Follow Monica A.
Unfollow Monica A.
Share Review
Report Review

Crazy Leggings
October 15, 2015

Lovely and very comfortable, lightweight, a little short/snug, but overall I’m pleased. If you wear a high pair of boots you can’t tell they are short.

Date of experience: October 15, 2015
Spain
1 review
3 helpful votes
Follow India N.
Unfollow India N.
Share Review
Report Review

Super Cute!
October 15, 2015

Love these bottoms. They are very cute and comfy. Only reason they got 4 stars is because they fit me not quite like they do in the photo. I have longer legs though so that could have been the problem. Overall though I love them and they are very comfortable.

Date of experience: October 15, 2015
KR
1 review
3 helpful votes
Follow Donalisa E.
Unfollow Donalisa E.
Share Review
Report Review

Style on a Budget
October 15, 2015

Hi I have ordered from Rotita 3 times, I was surprised when the pants arrived I thought the pants were cotton, I just assumed, but they are made of stretchy polyester, its soft nice, and I love the material, Rotita's clothes are very cheap not nasty and very affordable.

Date of experience: October 14, 2015
KR
1 review
4 helpful votes
Follow Maranda A.
Unfollow Maranda A.
Share Review
Report Review

Awesome!
October 15, 2015

I first saw Rotita on my news feed on facebook liked the look of some of there t-shirts so thought id have a look. My first order I ordered the captain America t-shirt on the flat rate shipping just to check it out. And so far I have not been disappointed.

Date of experience: October 14, 2015
KR
1 review
4 helpful votes
Follow Lyndal c.
Unfollow Lyndal c.
Share Review
Report Review

Great products for a great price
October 15, 2015

I was very skeptical at first because things were really inexpensive, I thought they'd be made poorly. I purchased 4 dresses from the site, and expedited shipping for $10 because I needed one of the dresses within the next 2 weeks. Everything came on time, and was surprisingly good quality, and very cute. The sizes and fit are exactly as pictured.

Date of experience: October 14, 2015
Washington
1 review
2 helpful votes
Follow Terri M.
Unfollow Terri M.
Share Review
Report Review

I ordered and got an email confirmation that my order would be shipped out in 3 business days after I paid for express shipping it took 15 days just for them to ship it out so it was about 20 days before I received then the merchandise was not what I expected the material was cheap and thin. Two of the items I had ordered we're supposed to be sweater dresses and they were as then as t-shirts, I can't even where them in the cold weather. Just terrible all the way around I will not be ordering again or recommending

Date of experience: October 14, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]

District of Columbia
1 review
2 helpful votes
Follow Christine H.
Unfollow Christine H.
Share Review
Report Review

I ordered a V Neck Slit Sleeve Black Loose Jumpsuit early August and paid for Expedite Shipping so that I could wear it to my High School Reunion. When I inquired with Rotita's Customer Service, they simply said that it wouldn't arrive in time. When I asked why and that I paid Expedite Shipping. They insinuated that I chose the wrong option. How could that happen when I had a receipt indicating that I paid for it? I had to go through Pay Pal to receive a refund on the Expedite Shipping. I didn't receive the order until after a month. It was the cheapest outfit ever. The sizing was off and wasn't worth the aggravation I'm going through. I requested a refund and had to pay another $16 to ship back to China. They refuse to acknowledge receipt of the package. Nevertheless, I have still yet to receive a refund and it's nearing the end of October. Customer Service is lacking and they do not accept responsibility or ownership for their mistakes, they place blame on the customer. Never Again Rotita!

Date of experience: October 14, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]

California
1 review
2 helpful votes
Follow kalisa b.
Unfollow kalisa b.
Share Review
Report Review

Never Again!
October 14, 2015

I hate this site. I ordered something on 9/25 for an even that i have on 10/16 plus i paid for express shipping so i was promised i would get my product in 2-3 days... Finally got the item yesterday & it looks like a cheap costume that my daughter made. It's nothing fancy about it & i can't dare wear it to a nice event. I will never ever order from this site again in my life. I would even accept a free sample from them.

Date of experience: October 14, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]

GB
1 review
2 helpful votes
Follow Nicole A.
Unfollow Nicole A.
Share Review
Report Review

I have already left a review below about the site and there poor quality and service and there response was to use there ticketing service. For anyone else who reads this or gets this response, do not waste your time! I have been using this for over a week and still haven't got anywhere there whole site is a scam they are rude useless and just trying to get money and when there caught out they refuse to give you a refund! The whole thing is quite frankly disgusting! STEER CLEAR OF ROTITA.COM!

Date of experience: October 14, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]

Delaware
1 review
0 helpful votes
Follow Dude l.
Unfollow Dude l.
Share Review
Report Review

Thanks very much to Rotita.
October 14, 2015

I would like to recommend the glamorous pants to all the modern ladies who want to have a different and trendy look in this season. I would like to appreciate the workmanship done in the pants which is absolutely stunning.

Date of experience: October 14, 2015
South Dakota
1 review
0 helpful votes
Follow Tracy M.
Unfollow Tracy M.
Share Review
Report Review

The nice pants is lovely.
October 14, 2015

The gorgeous pants is the best in the collection and an ultimate piece with the nice and dazzling appearance. I am happy with the detailing done on the pants which makes it outstanding and perfect. The nice pants is lovely. Thanks very much to Rotita.

Date of experience: October 14, 2015
South Dakota
1 review
0 helpful votes
Follow Annette S.
Unfollow Annette S.
Share Review
Report Review

I am happy with the detailing done on the pants which makes it absolutely fine and perfect from Rotita online store. I would like to appreciate the workmanship and the fine polishing done, which makes the pants unique and great thanks.

Date of experience: October 14, 2015
California
1 review
0 helpful votes
Follow Chanita T.
Unfollow Chanita T.
Share Review
Report Review

I am fascinated with the stylish look
October 14, 2015

The fantastic and wonderful pump from Rotita online store is superb. I am happy to own such great looking pants and the bow knot makes it really very cute and lovely. I am fascinated with the stylish look and the great pattern which makes it outstanding and unique. Thanks very much to Rotita.

Date of experience: October 14, 2015
California
1 review
0 helpful votes
Follow sarah t.
Unfollow sarah t.
Share Review
Report Review

Perfect!!
October 14, 2015

The glamorous pants goes in perfect making it awesome and fabulous, which i bought from Rotita online store. I am happy to own such great pair of pumps which makes me so stylish and trendy. The fashionable pants is absolutely attractive thanks.

Date of experience: October 14, 2015
California
1 review
0 helpful votes
Follow Elias K.
Unfollow Elias K.
Share Review
Report Review

The wonderful bow knot style used is attractive and makes the pants very cute looking and lovely, in which i bought from Rotita online store. It is a perfect evening wear and I prefer to wear it for special occasions.

Date of experience: October 14, 2015
Japan
1 review
0 helpful votes
Follow Rosie G.
Unfollow Rosie G.
Share Review
Report Review

Amazing Service
October 14, 2015

Rotita is my favorite market place. Customer Service is amazing... keep it up!

Date of experience: October 14, 2015
Japan
1 review
0 helpful votes
Follow dioleen b.
Unfollow dioleen b.
Share Review
Report Review

Rotita is great!
October 14, 2015

I have never had an issue with a Rotita order. I can find almost anything I need, at a good price, and it ships super fast! Love Ritita.

Date of experience: October 14, 2015
Japan
1 review
0 helpful votes
Follow carlyn c.
Unfollow carlyn c.
Share Review
Report Review

Loyal customer
October 14, 2015

I'm a loyal Rotita customer because any time there is a problem, they are quick to resolve it, but there usually aren't any problems, which is even better. Fast shipping, excellent items.

Date of experience: October 14, 2015
Japan
1 review
0 helpful votes
Follow meleah g.
Unfollow meleah g.
Share Review
Report Review

Impress me
October 14, 2015

Rotita continues to impress me the more I look at their catalog. Their products are consistently high end quality and very trendy. I've invested some hours reading through their reviews and while everyone has their own opinions. It's pretty obvious Rotita has a number of satisfied customers.

Date of experience: October 14, 2015