Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Markins G.
Unfollow Markins G.
Share Review
Report Review

It was very helpful indeed.
July 8, 2016

Purchased from this company since 2015. Quality and workmanship is good for most items. It came directly to my house and was exactly what I ordered. I would Recommend Everyone to this site as it was very helpful indeed.

Date of experience: June 5, 2016
Washington
1 review
0 helpful votes
Follow Frank J.
Unfollow Frank J.
Share Review
Report Review

I bought a party dress from them. It's awesome. I liked their collection very much. Their customer service was very friendly. They helped me much to chose the right dress. The ordering process was so easy. They shipped my product as soon as possible after ordering and I got the product at right time. Liked their services very much

Date of experience: June 5, 2016
Washington
1 review
0 helpful votes
Follow Knell K.
Unfollow Knell K.
Share Review
Report Review

Last week I placed the order on rotita.com and got the product on time. Well, I was not expecting that they will deliver the dress within 4 days. Anyway, the quality of the dress was good enough at that price. And will love to recommend rotita.com to all.

Date of experience: June 5, 2016
Colorado
1 review
5 helpful votes
Follow Pennie G.
Unfollow Pennie G.
Share Review
Report Review

My friend ordered 4 swimsuits in April and SURPRISE no product and no responses.
DO NOT ORDER FROM THIS COMPANY..

Date of experience: June 5, 2016
GB
1 review
9 helpful votes
Follow Kerry-Leigh G.
Unfollow Kerry-Leigh G.
Share Review
Report Review

I am absolutely livid now, that I was provided with their returns address in China, and paid to return all the faulty items I purchased from Rotitia. Royal Mail has confirmed with me that they have received all of this, and yet they are now ignoring me, and have not refunded me any of the money I am due. I am disgusted, and I will be taking this matter further and damaging any reputation they have left on a wide use of social media. WARNING LADIES! PLEASE DO NOT BUY!

All items were made using thin, cheap and different colour materials. Looked nothing like the website. This company obviously produces an item and then sends the picture, format and design to China where they produce cheaply.
After complaining, I was only offered 60% refund maximum and I also had the pay to ship items back to China. After fighting my case for months', they agreed to 100% refund, which as I stated above, never happened.
Absolutely disgusted at this site. Please do not buy ladies!

Date of experience: June 4, 2016
Canada
1 review
8 helpful votes
Follow Displeased C.
Unfollow Displeased C.
Share Review
Report Review

Horrible
June 5, 2016

Items are not sized correctly. Then when you try to get your money back you get the run around. I had to settle for not sending the items back and a 20 % refund because they refused to give me my full refund back if I did send the items back. They were only going to give me a 60% refund and I would have had to pay to ship it back! Ridiculous!

Date of experience: June 3, 2016
Virginia
1 review
7 helpful votes
Follow Kellie S.
Unfollow Kellie S.
Share Review
Report Review

So I purchased 4 items from Rotita costing approximately $120. The items came pretty fast but unfortunately that is the only positive thing I can say. The items were not true to size and materials consisted of poor quality. Items also consisted of poor sewing quality. When I contacted the Rotita about my desires to return or exchange the items. I was informed that I will have to pay 30 plus dollars for shipping and handling. In other words, in order for me to get an exchange or refund I will have to pay more money. I refuse to pay $150 for items I am not happy with. This is ridiculous; never again.

Date of experience: June 3, 2016
Washington
1 review
0 helpful votes
Follow Cash L.
Unfollow Cash L.
Share Review
Report Review

Looks great on and I love it.
July 5, 2016

Well made, true to size, just be careful you do not put the top on upside down. Looks great on and I love it. Well made, true to size, just be careful you do not put the top on upside down. Looks great on and I love it.

Date of experience: June 2, 2016
California
1 review
0 helpful votes
Follow ryan L.
Unfollow ryan L.
Share Review
Report Review

I'm so pleased!
July 5, 2016

OMG! I can't tell you how much I love rotita.com. People definitely noticed when I started shopping there, and I LOVE the compliments. I'm starting to get a reputation for being stylish and they just make it so easy! I'm very happy and I'm willing to bet that you will be too :) Very easy to work with, everything is always perfect. I'm so pleased!

Date of experience: June 2, 2016
California
1 review
0 helpful votes
Follow Link B.
Unfollow Link B.
Share Review
Report Review

I highly recommend rotita.com.
July 5, 2016

I love rotita.com and the entire steals network. They have good products and always been quick to deliver the products that I order. The products are always in new condition. I highly recommend rotita.com. Great deals! Great products! Quick delivery!

Date of experience: June 2, 2016
California
1 review
0 helpful votes
Follow Stauffer A.
Unfollow Stauffer A.
Share Review
Report Review

It was very helpful indeed.
July 5, 2016

Purchased from this company since 2015. Quality and workmanship is good for most items. It came directly to my house and was exactly what I ordered. I would Recommend Everyone to this site as it was very helpful indeed.

Date of experience: June 2, 2016
Washington
1 review
0 helpful votes
Follow Cardona S.
Unfollow Cardona S.
Share Review
Report Review

My girlfriend loved it.
July 5, 2016

If you want to have the latest in fashion and get it with the best materials, then rotita.com is for you. I purchased some jewelry from rotita.com for my girlfriend and I was really happy with the quality. My girlfriend loved it.

Date of experience: June 2, 2016
Washington
1 review
0 helpful votes
Follow brown A.
Unfollow brown A.
Share Review
Report Review

Thanks to the rotita.com.
July 5, 2016

I am glad what are they doing. Ordered a dress for my wife and got 1 day earlier then the delivery date but the main thing is they gave it early but result was awesome my wife is very happy with the dress. Thanks to the rotita.com.

Date of experience: June 2, 2016
Washington
1 review
0 helpful votes
Follow Wilder J.
Unfollow Wilder J.
Share Review
Report Review

Rotita.com is an amazing store with gorgeous items. I especially love their accessories; they are both chic and affordable. I recommend this store to anyone, wanting a unique assortment of gorgeous things. A huge 5 stars, from a satisfied customer. :)

Date of experience: June 2, 2016
Indiana
1 review
6 helpful votes
Follow Christine D.
Unfollow Christine D.
Share Review
Report Review

I ordered a bathing suit and quality and sizing was really off.
To return it, you only have 3 days from when you received it, and you have to send it to China... Your doomed right there! Don't order anything!

Date of experience: June 2, 2016
New Jersey
1 review
5 helpful votes
Follow Tanya K.
Unfollow Tanya K.
Share Review
Report Review

Horrible
June 4, 2016

I ordered a swimsuit on 3/25 and on 4/11 they sent shipment notification. I am still waiting it's almost been 2 months. They charged My card that day but still have not received. Stay away from this site.

Date of experience: June 2, 2016
New York
1 review
0 helpful votes
Follow rice A.
Unfollow rice A.
Share Review
Report Review

Fit great, reviews were spot on. Expected the bust to be a little too small since I'm a 42D, but it worked out perfectly, lots of compliments

Date of experience: June 2, 2016
New York
1 review
0 helpful votes
Follow scott c.
Unfollow scott c.
Share Review
Report Review

Looks great on and I love it.
July 4, 2016

Well made, true to size, just be careful you do not put the top on upside down. Looks great on and I love it. Well made, true to size, just be careful you do not put the top on upside down. Looks great on and I love it.

Date of experience: June 2, 2016
California
1 review
0 helpful votes
Follow Oister M.
Unfollow Oister M.
Share Review
Report Review

Looks great on and I love it.
July 4, 2016

Well made, true to size, just be careful you do not put the top on upside down. Looks great on and I love it. Well made, true to size, just be careful you do not put the top on upside down. Looks great on and I love it.

Date of experience: June 2, 2016
California
1 review
0 helpful votes
Follow Mead J.
Unfollow Mead J.
Share Review
Report Review

I'm so pleased!
July 4, 2016

OMG! I can't tell you how much I love rotita.com. People definitely noticed when I started shopping there, and I LOVE the compliments. I'm starting to get a reputation for being stylish and they just make it so easy! I'm very happy and I'm willing to bet that you will be too :) Very easy to work with, everything is always perfect. I'm so pleased!

Date of experience: June 2, 2016