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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Australia
1 review
5 helpful votes
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I ordered 5 tops/dresses in size 3X.
One dress arrived in that size and fitted.
4 other items were sized between 14-16 (although label stated 3X).
Refund policy is to send back to Shanghai at own expense.
Company offered 15% in compensation - I think I should have full refund in compensation for wrong size clothing.
Obviously very very poor quality control if only 1 in 5 items right sizing according to their own size chart. Sizing.
Lastly clothing not finished well. I noted on all items cotton sewing threads had not been cut or secured neatly.
Very bad service Rotitia, lift your game if you wish to stay in market and be competitive.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2017
Canada
1 review
6 helpful votes
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I don't recommend buying anything from this company. I get a very big feeling that Rotita is LilLilgal. I mean compare both of the website's format, policies, clothes, models, literally everything! I already had a bad experience with LilLilgal :/. The complaints from LilLilgal to this website are the same!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2017
Florida
1 review
7 helpful votes
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Unhappy
April 14, 2017

I placed an order on April 1st and yet to get it. I have tried to call and nothing same with trying to email

Date of experience: April 14, 2017
Minnesota
1 review
3 helpful votes
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Do not use this site!
April 14, 2017

The garments do not look like the picture and returns from the US cost nearly $100 as you need to mail to China. Terrible experience. Took me a week just to get a return address

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2017
Texas
1 review
4 helpful votes
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Dissapounted
April 14, 2017

Takes forever to ship from china. I bought a swim suit and the material is very thin, the stitching is very loose and it's too small in the chest. I do not recommend this company at all!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2017
Missouri
1 review
4 helpful votes
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Very pleased
April 15, 2017

I ordered then read the reviews and got nervous. But I got my swimsuit about 10 days later and it was just as expected from the picture. I ordered a large (figured to go up a size) and normally wear a size 4/6 and it fits great. The quality is great too. Nothing bad to say!

Date of experience: April 14, 2017
Massachusetts
2 reviews
8 helpful votes
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Don't Do It!
April 14, 2017

I ordered from them over a month ago. Still have not received item. Sent several emails and only get a response that says they are looking into the problem and it must be the manufacturer. They are still advertising the item I bought but can't deliver it? Thanks for the lesson in how to get ripped off. Now I'm wondering how many people have my credit card information.

Date of experience: April 14, 2017
California
1 review
7 helpful votes
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Service sucks
April 14, 2017

So far they suck and I will never order from them again. I am on the verge or making a formal complaint. I ordered an outfit with shipment to be expedited and paid $15 extra to have it delivered within 3-5 business days. It has now been over a week and it just reached U.S. today. I specifically ordered this for an event this weekend. Now I have to go out and buy another outfit which I have very little time to do because I don't know if and when my shipment will arrive. They said 3-5 days... they must have meant if you live in China. So disappointed and annoyed. You can't even contact them with questions... smh

Date of experience: April 14, 2017
Colorado
1 review
0 helpful votes
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I had some issues with items ordered from Rotita.com. But their administrative staff persevered in working with me and were very polite to me at all times. Fortunately, they took care of my requests, ensuring that I was satisfied with their service.

Date of experience: April 14, 2017
Iowa
1 review
7 helpful votes
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This company is nothing but a scam. I received a blouse, labeled Large, but I estimate it's a size 2. It also smells like it's been in a damp warehouse. I emailed to get a return "ticket" and was told I'd have to pay postage to China. This is not mentioned in their return policy. This is the Chinese ripping off stupid Americans, and I am one of them. Lesson learned.

Date of experience: April 14, 2017
Canada
1 review
3 helpful votes
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Don't buy from Rotita
April 14, 2017

Whatever you have ordered would never arrive and I'm still debating with customer service reimbursement. They are offering to reimburse me only partially (50%).

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2017
Massachusetts
1 review
2 helpful votes
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Im very frustrated
April 14, 2017

I ordered a dress since march. We are in april now. Im still waiting for the item. There is no phone number to call to speak to someone. No identification #, no where to tract your order, nothing. They are already took out the money in my account. This is crasy, very crasy. I dont know if Rotita is a scan, dont know what to do.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2017
GB
1 review
2 helpful votes
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My goods took 3 weeks to arrive, they were of poor quality although the colours were good.
There is a ghastly ticket system instead of emails to find out about returns
Goods have to be returned to China, costing a fortune.
Or you can keep them and have a 20% discount.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2017
Indiana
1 review
7 helpful votes
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Awful
April 13, 2017

Placed order March 22 still waiting to be shipped sent complaint to company poor response directs me back to tracking ugh NEVER will I order from them again scared to see quality if it ever arrives

Date of experience: April 13, 2017
California
1 review
7 helpful votes
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Love love love!
April 13, 2017

I am so pleased with the items I brouht from this site, the material is really soft and the price is pretty competitive. People couldn't believe how inexpensive it was when I told them!

Date of experience: April 12, 2017
California
1 review
0 helpful votes
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PERFECT!
April 13, 2017

The purchases bought from this site are fit me perfectly and I love the coverage and the color is just as it showed on line.The package came quickly and the packaging service was very good.

Date of experience: April 12, 2017
Washington
1 review
0 helpful votes
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Love Rotita!
April 13, 2017

The garment bought from Rotita is very nicely. Constructed with good fabric and it is not thin like I was afraid it would be. I have got a ton of complements from my friends!

Date of experience: April 12, 2017
California
1 review
0 helpful votes
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Five Stars
May 15, 2017

I like to buy many clothes from Rotita. This site alaways do many promotions and I can get many beautiful items at reasonable prices. I would like recommend to my friends.

Date of experience: April 12, 2017
Washington
1 review
0 helpful votes
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Happy with my purchase
May 15, 2017

I would like to say that by far the services from Rotita is best that I have ever made.The material is very nice and the color is perfect. Very flattering also.

Date of experience: April 12, 2017
California
1 review
0 helpful votes
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Awesome buy!
May 15, 2017

The service from the company is fantastic.It took the maximum time allotted to arrive and the items are wonderful and comfy. I love them so much! I have had many people tell me how pretty it is.

Date of experience: April 12, 2017