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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Substandard Products
April 22, 2017

Received a jacket with 11 buttons but no buttonholes. Another jacket is at
Least 2 sizes smaller although the tag says the right size L. Asked for a refund, was told of their return policy which doesn't make sense since they don't have a quality control of their products.

Date of experience: April 21, 2017
Tennessee
3 reviews
3 helpful votes
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This is not a review but a response to a lot of the reviews. If you don't get your order I hope you know you can dispute the charge.

Date of experience: April 21, 2017
Michigan
3 reviews
1 helpful vote
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Where is my package?
April 21, 2017

I placed my order on 3/27/17 and haven't received my package yet. No number to call, track number not showing nothing more than shipped on 4/11/17. Where is my package? I will never order from them again.

Date of experience: April 21, 2017
Texas
1 review
15 helpful votes
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Site is a scam
April 21, 2017

Shortly after making a $25 order, I received a fraudulent charge alert from my credit card company for the purchase of almost $100 worth of Selena Gomez merchandise, which I had noticed for sale on the Liligal website, but definitely did not order. I will cancel both orders and my credit card. After reading the reviews, I believe this entire site is some sort of scam.

Date of experience: April 21, 2017
California
1 review
3 helpful votes
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Not worth it
April 21, 2017

Cute clothes so I placed an order. Clothes took over a month to arrive. They sent the wrong size and they run two sizes too small. Their return policy stinks. You have to ship it all the way back to China, literally, which is very expensive. They offer to give you a 15% discount on your next order rather than return it. They don't respond clearly to your complaints and the process is confusing.

Date of experience: April 21, 2017
TW
1 review
0 helpful votes
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Great site for shopping.
April 21, 2017

My choice for quick free reliable product shipped to my house in a week after I played my order. Rotita is such a good online shopping website. And I know of the excellent return online policy with return shipping

Date of experience: April 20, 2017
TW
1 review
1 helpful vote
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The clothes from Rotita fit true to size, arrive on time, and are nicely packaged. I am very happy with this purchase and will be ordering more. Highly recommend.

Date of experience: April 20, 2017
TW
1 review
0 helpful votes
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Products are of cheap prices but in good quality, and there are great service at Rotita. I was impressed with the fast shipping and good packaging. I will be back for more items in the future!

Date of experience: April 20, 2017
China
1 review
0 helpful votes
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I have bought from this website for a long time. There are always lots of discount coupons in this website, which help me save a large amount of money. This website is helpful and I will recommend it to other people.

Date of experience: April 20, 2017
California
1 review
16 helpful votes
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I purchased two shirts from Liligal.com. Their site states that it ships 1-3 business days and easy returns. After months of waiting for my clothes I got on their site to review my order and it said I had never purchased anything. I finally looked up my order that I had saved and entered in the purchase order and it came up. The clothes eventually showed up but the quality was horrible. The stitching on the shirt was inferior in every way and the material was not what was pictured. The second shirt I received was so small that I couldn't even get it over my head. I bought a large and I normally take a small to medium. My head size is only a 6 7/8, but it still wouldn't go over my head. When I held it up to me I could tell that the size was way off. I checked their size chart and even went up a size. When I went to return the items there was no place on the website to contact them for return. I emailed them and asked them to help with a return I didn't get a response. When I emailed and just asked them to reply but didn't tell them why I received a reply. They told me that the cost would be too expensive to return the items and it would take a abnormally long time so they offered me compensation in clothes from their website. I told them their quality was terrible and then asked how much money were offering they told me 25% of the price I paid. When I refused and told them to get a return going they countered back with an offer of 30% of my value. I went on their website to send in pictures of the terrible clothes they sent, they told me I couldn't leave a review because I never purchased anything. Don't waste your time with this website. If I could give it 0 stars I would. What a waste of money, and their clothes weren't even a wonderful price. I paid almost $80 for two shirts and a cheap necklace.

The stitching is all over the place from 1/2 inch to flush with the seam. Picture doesn't do it justice.
The inside of the jacket has a bunch of pulled threads all over inside. Material is cheap
This is my large shirt. The opening is so small I can't get it over my head... and I have a small head
There's a seam across the pocket piping that looks horrid. The pic doesn't do it justice
+2
Date of experience: April 20, 2017
China
1 review
0 helpful votes
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The purchases I bought from Rotita are exactly the same as they look in picture! I was really surprised by the purchases because I did not anticpate that they are in good quality. The material is soft and durable. I will absolutely buy more clothes from this website again.

Date of experience: April 20, 2017
California
1 review
5 helpful votes
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Just check the 5 stars reviews. Those are certainly FAKE (probably paid by ROTITA.com). Most of them are new subscribers. Check all the 1 star reviews. Those are genuine. BEWARE BEWARE, FRAUD COMPANY. Just because no one can stop them legally, look at how they are CHEATING CUSTOMERS. CRAPPY GUYS, FIND A BETTER JOB than cheating people. U can probably BEG PEOPLE instead for $1 donations. Try that rotita.com

Date of experience: April 20, 2017
China
1 review
0 helpful votes
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I will recommend them to friends.
April 21, 2017

I absolutely love Rotita so so so much. I always feel satisfied with my purchases bought from it. Each time when I see new arrival products, I couldnt help my self buying some of them because their cuteness and fashion style.

Date of experience: April 20, 2017
Louisiana
1 review
3 helpful votes
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Stay away from rotita
April 21, 2017

I had the money taken from my credit card but got no invoice, and i couldn't get in touch with them. Theiwe'll see. If not, r phone number is wrong and their email addresses are wrong. I want my bathing suit. This only happened to me one other time, and i think it was the same people just under a different company, and i never got to talk to someone about black pants i paid for. I finally found a number for rotita and the girl said she'd look into it and email me. If she doesn't, i will tell my story every time their ad comes up.

Date of experience: April 20, 2017
Illinois
1 review
7 helpful votes
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Been close to a month and have not received my dress and bathing suit. You call the number and nobody responds. I did get an email from them after complaining I didn't receive anything and they said I can get 20% off next order! Don't do it! Total scam website. At least I'm only out about 60 bucks so could have been worse!

Date of experience: April 20, 2017
California
2 reviews
3 helpful votes
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CRAP QUALITY refund is impossible. Requesting to reset password, they respond with "We don't know your password". The site for ticket submit says my order number is wrong and won't let me submit it. They won't respond to emails. GIGANTIC RIPOFF! DON'T ORDER FROM THEM. Think if they get 25-45$ from everyone they ripoff because its too hard to pursue, they win. Don't give up trying to get a refund! Report to BBB, Yelp, Facebook etc. STOP this fraudulent practice.

Date of experience: April 20, 2017
Pennsylvania
1 review
3 helpful votes
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I won't order anything with them again. I ordered the end of March and am still waiting. I submitted a ticket and was told it's been shipped and there's nothing more they can do. If I had known it was from China, I would never have ordered anything. Feeling 'Shanghai'd'!

Date of experience: April 20, 2017
TW
1 review
0 helpful votes
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I loved it very much.
May 22, 2017

Huge range of products! Never had any issues - the few returns I have made over the years were all handled well and quickly.

Date of experience: April 20, 2017
Ireland
1 review
0 helpful votes
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Well Made
May 22, 2017

Perfect! Fits me perfectly and the quality is beyond my expectation! The clothes is perfectly sewn and the goods are received in a timely manner! Satisfied! Thanks seller!

Date of experience: April 20, 2017
Ohio
1 review
5 helpful votes
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I am soooooooooooooooooo sorry to have ordered and wasted my money! They bait and switched the discounts and coupons. STAY AWAY!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2017