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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great fit
September 17, 2017

Let me begin by saying that in spite of all the negative reviews on this company, I decided to give them a shot anyway, and I could not be more pleased! The quality is better than expected and I received my order a day earlier than scheduled! I don't know what happened to the other people, but my dress was nothing short of perfect!

Date of experience: September 16, 2017
Massachusetts
1 review
0 helpful votes
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Love It
September 17, 2017

Very satisfied with this product. This is one of my most favorite blouses in my wardrobe. I am now going to order all different colors. Can't wait for my packages! Thanks very much for such great blouse!

Date of experience: September 16, 2017
Alaska
1 review
0 helpful votes
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My Favorite
September 17, 2017

I have received so many compliments on the fit and style. Exactly as I expected. I bought the Blue and plan to buy more from you guys soonThe price is lower than other website. It's really the best choice for us students who owns little money. Thanks!

Date of experience: September 16, 2017
Georgia
1 review
0 helpful votes
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Just As The Picture
September 17, 2017

It was just as the picture. Very pretty color and soft material. Should have gotten a smaller size. That should be a wonderful fit. But it's OK, I can take the size problem considering it's price.

Date of experience: September 16, 2017
Georgia
1 review
0 helpful votes
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Love The Cut
September 17, 2017

It took a while to receive, but I like the free and awesome fabric, also well tailored. It's beautiful and conformable, I especially love the cut and style of this dress.

Date of experience: September 16, 2017
California
1 review
0 helpful votes
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Great Color
September 17, 2017

Elegant and beautiful. Great color and comfortable dress. The fabric was very nice. All my friends told me I look awesome in it! I will definitely wear it for the coming party!

Date of experience: September 16, 2017
Arizona
1 review
0 helpful votes
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Worth The Wait
September 17, 2017

It took longer than I wanted to get here but was so worth the wait. The color is the same as the picture. I get a lot of compliments on it. This was a nice item and it fit perfect.

Date of experience: September 16, 2017
California
1 review
0 helpful votes
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Great Coupons
September 16, 2017

The sales are AWESOME! Check for coupon codes, great quality clothes totally on the cheap. Always consistently impressive.

Date of experience: September 15, 2017
Texas
1 review
0 helpful votes
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Comfortable Piece
September 16, 2017

My favorite outfit to wear. Extremely comfortable and sexy. My daughter taught me to shop online and it really saves a lot of money.

Date of experience: September 15, 2017
Texas
1 review
0 helpful votes
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True To Size
September 16, 2017

True to size! No bad smells, no incidents, fit great. One of my favs to wear. For now on, if I ever need a dress or anything else, I'm coming to liligal.

Date of experience: September 15, 2017
Ireland
1 review
0 helpful votes
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Good Fit
September 16, 2017

Good fit! I wear it often. Many compliments. It's the birthday present from my boyfriend. I really love love it! A great surprise from him. I am so happy about it.

Date of experience: September 15, 2017
Texas
1 review
0 helpful votes
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Fits Great
September 16, 2017

I got my dress today and it looked great on me. It fits really good. This is a really cool piece. I'm glad I bought it. Really worth the waiting and the money.

Date of experience: September 15, 2017
California
1 review
9 helpful votes
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Terrible company
September 14, 2017

Terrible company to deal with! Will not return my money for item returned! Customer service does not exist. They make it so difficult to navigate their system. They will not allow negative remarks to be posted on Facebook. It appears they have blocked me because posted truthful things. No refund on returned item!

Date of experience: September 14, 2017
North Carolina
2 reviews
10 helpful votes
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Rotita's "easy return" policy is a joke, bordering on fraud. A swim suit ordered from Rotita did not fit and, though new, looked like a worn out dish rag. To initiate the return, and following directions to "get permission" to return the suit, the reply was that my email address was incorrect. It isn't. The only phone# provided, took me to a PayPal menu that would go no further unless I opened an account. I paid with a credit card, not PayPal. Another phone number found on line for Rotita, claimed technical difficulties and to call back another day. There was NO invoice in the package received and no U.S. address. The only reason I had any info at all was because of my online confirmation email. Obviously, I'm stuck with merchandise I can't use. Red flags came up when after already paying for the suit, it said the suit would come directly from China and take up to 30 days to arrive. Warning, beware of Rotita if you have any idea, whatsoever, that you might not like it or that it might not fit. Their return policy is not easy. It's impossible!
Elaine H

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Texas
1 review
0 helpful votes
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Favourite website
September 14, 2017

I have to say that this shop is one of the best and my favourite one! It's so cheap but also very good quality equal to the prize. Support service very nice and kind and fast. Shipping fast as well and well packed :) I'm looking forward to buy another things here ;)

Date of experience: September 14, 2017
California
1 review
0 helpful votes
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Great website
September 14, 2017

This is the only online site I trust to buy my clothes. Ordered a beautiful top, it came without any problem! Looks exactly as in photo. Free shipping and they always have specific measurement for each item. Good quality and you can't beat the price! Great website! Would definitely recommend!

Date of experience: September 14, 2017
Michigan
1 review
0 helpful votes
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I am a very happy customer
September 14, 2017

I love this dress, this is my first experience online and it's perfect the fit is spot on and it looks really expensive. And it's safe to say I will be buying more dresses from this company. I am a very happy customer

Date of experience: September 14, 2017
Texas
1 review
0 helpful votes
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A pleasant experience
September 14, 2017

The website was very easy to browse and understand, the choice of products was very vast at really convenient prices, and the shipping was also very punctual. There's also a really nice points system that gives you discounts upon registration and other things.
All in all it was very pleasant experience and I will definitely buy from them again."

Date of experience: September 14, 2017
Texas
1 review
0 helpful votes
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A great website
September 14, 2017

Its a great website with a wide variety of fashion clothing and accessories. The variety of shoes is remarkable, specially when it comes to small sizes. Moreover, the support staff is meticulous in their service and response time.

Date of experience: September 14, 2017
California
1 review
0 helpful votes
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Best deal
September 14, 2017

I love Liligal.com. It's prices are outstanding. The sizes run small (which they warn of this in the description) since it's a China-based company. I log on everyday to see what new items are in stock and what has lowered in price. I recommend.

Date of experience: September 14, 2017