On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The bracelet was as lovely as it looked online! It came in a beautiful pouch and in a box
Also the gift wrapping was great
I know my niece will love this bracelet as a graduation gift
Absolutely thrilled with my purchase. The earrings are beautifully made.
I bought this paperclip style necklace and discovered it is so light that it feels like plastic. I looked for the 14k mark on the necklace and it is nowhere to be found. It really feels fake.
This was the second time ordering this item. Since my granddaughter loved the one she received I decided to give one to my niece for her high school graduation.
I absolutely love the earrings! Definitely going to continue to shop here :)
You definitely have a repeat customer on your hands! I was so excited to get my jewelry and I was even more happy and excited about how beautiful all of the pieces were. I purchased the Murano glass pieces, and they were all exquisite! Thank you for your prompt delivery also. I can't wait to order more in the very, very near future.
I love the byzantine bracelet. It fits perfectly! The price was very reasonable.
Had to enter payment information twice.
Great experience beautiful jewelry fast delivery. I look forward to purchasing more.
Quick shop and decent product. Totally spammed multiple times a day with emails now that won't let me unsubscribe
Great experience … super fast delivery. Highly recommend.
Very Good! BUT... Still waiting for a back ordered item. Very happy with the bracelet but the matching ankle bracelet will make it better.
Quality of the jewelry has really go down thru out the years
The gold chain is perfect, it is long enough and very delicate. I am pleased with product.
I am so happy with my Layla Rose ring (my grandaughter) Ive been saving my pennies to buy it.
And I was able to use my $50 coupon even though the ring was $149. Derek was going to help me with that so maybe he did some magic behind the scenes.
Next on my list the gold and diamond earrings.
This bracelet is a gift but am certain recipient will love it and hopefully have a wonderful experience owning and wearing it.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn the piece did not meet your expectations. We do offer a 30-day return policy for all orders. Please call us at 1-800-835-0919 and one of our agents would be happy to assist you.