Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ross-Simons

Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
See all photos
How would you rate Ross-Simons?
grey stargrey stargrey stargrey stargrey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

We monitor reviews for authenticity

Delaware
3 reviews
1 helpful vote
Follow Carol E.
Unfollow Carol E.
Share Review
Report Review

Reliable shopping
November 27, 2024
Updated review

Have been a fan of this site for decades. Beautiful jewelry, love free shipping.

Date of experience: November 17, 2024

Easy checkout
January 9, 2024
Previous review

Easy checkout.

Date of experience: January 9, 2024
Illinois
1 review
0 helpful votes
Follow Sandra T.
Unfollow Sandra T.
Share Review
Report Review

Return
November 27, 2024

I purchased a paper clip necklace with Toggle. I did not like it and called to return. Good experience on the phone. Returned and received a refund.

Date of experience: November 17, 2024
Maryland
1 review
0 helpful votes
Follow Sharon W.
Unfollow Sharon W.
Share Review
Report Review

Satisfied Customer
November 27, 2024

I love the ease of online shopping. The quality of Ross-Simon jewelry is great. Any necessary returns or exchanges are easy.

Date of experience: November 17, 2024
New York
1 review
0 helpful votes
Follow TERESA T.
Unfollow TERESA T.
Share Review
Report Review

Not what I expected
November 27, 2024

The item was not the size I expected, I thought the ring was going bigger. It was a gift.

Date of experience: November 17, 2024
Ohio
1 review
0 helpful votes
Follow Barbara X.
Unfollow Barbara X.
Share Review
Report Review

My purchase was fantastic!
November 27, 2024

Experience was easy & prompt. Awesome value. Will definitely shop again.

Date of experience: November 17, 2024
Texas
1 review
0 helpful votes
Follow Sebastiana G.
Unfollow Sebastiana G.
Share Review
Report Review

Such a breeze to orde and shop!
November 27, 2024

They made it so easy to shop! I will definitely be a returning customer!

Date of experience: November 27, 2024
Pennsylvania
2 reviews
0 helpful votes
Follow Steven H.
Unfollow Steven H.
Share Review
Report Review

I had to make a return of an expensive item that i had purchased as a gift for my wife several months prior to giving.

My wife was not in love with my choice, but the customer care staff helped me get a full refund!

This will be my first stop shop for jewelry forever!

Date of experience: November 17, 2024
Virginia
1 review
0 helpful votes
Follow Kristine L.
Unfollow Kristine L.
Share Review
Report Review

Nice jewelry at affordable prices
November 27, 2024

Ordered beautiful pear necklace that I was not disappointed in.

Date of experience: November 17, 2024
Indiana
1 review
0 helpful votes
Follow Mark X.
Unfollow Mark X.
Share Review
Report Review

Great experience
November 27, 2024

Very good historic experience with products and ordering.

Date of experience: November 17, 2024
Alabama
1 review
0 helpful votes
Follow Pam C.
Unfollow Pam C.
Share Review
Report Review

Great products
November 27, 2024

Very good products and customer service is very good!

Date of experience: November 17, 2024
Georgia
1 review
0 helpful votes
Follow Toni T.
Unfollow Toni T.
Share Review
Report Review

Happy shopper
November 27, 2024

Always fast shipping with great products. I love shopping with Ross

Date of experience: November 17, 2024
New York
1 review
0 helpful votes
Follow Erika U.
Unfollow Erika U.
Share Review
Report Review

Great products! Excellent service!
November 27, 2024

Fantastic! Love shopping here. Highly recommend! Will be back for more!

Date of experience: November 17, 2024
New York
1 review
0 helpful votes
Follow Linda H.
Unfollow Linda H.
Share Review
Report Review

Good
November 27, 2024

Always excellent quality - easy payment plans. A great shopping experience.

Date of experience: November 17, 2024
North Carolina
1 review
0 helpful votes
Follow Judy Q.
Unfollow Judy Q.
Share Review
Report Review

Good
November 27, 2024

Very good! Lots of beautiful pieces to choose from! Love when you have an awesome sale.

Date of experience: November 17, 2024
Georgia
1 review
0 helpful votes
Follow Lynda B.
Unfollow Lynda B.
Share Review
Report Review

Good customer service
November 27, 2024

I have purchased several items from Ross Simons and have made return due to sizing on a ring. I had no problem and received timely refund. I love their jewelry and will purchase in the future.

Date of experience: November 17, 2024
Ohio
1 review
0 helpful votes
Follow Gloria P.
Unfollow Gloria P.
Share Review
Report Review

Easy
November 27, 2024

Quick, accurate, and simple to use the online order form. The jewelry is of quality and beautifully designed.

Date of experience: November 17, 2024
Wisconsin
1 review
0 helpful votes
Follow Karen T.
Unfollow Karen T.
Share Review
Report Review

Good value
November 27, 2024

Jewelry is a good value, service is great, very satisfied with purchase

Date of experience: November 17, 2024
Florida
1 review
2 helpful votes
Follow Kathy M.
Unfollow Kathy M.
Share Review
Report Review

Extremely satisfied customer
November 27, 2024
Updated review

I'm a returning customer who has been extremely satisfied.

Date of experience: November 17, 2024

Great product descriptions and weight, easy ordering
November 15, 2024
Previous review

Great product descriptions and weight, easy ordering. Thank you.

Date of experience: November 5, 2024
North Carolina
1 review
0 helpful votes
Follow GERRI D.
Unfollow GERRI D.
Share Review
Report Review

Had to Have Thrm
November 27, 2024

Always timely shipping and delivery. Love the variety sale prices.

Date of experience: November 17, 2024
Ohio
1 review
0 helpful votes
Follow Constance E.
Unfollow Constance E.
Share Review
Report Review

Previous order I
November 27, 2024
Updated review

Very pleased with recent order both with products and timely delivery.

Date of experience: November 16, 2024

The checkout was awkward
November 1, 2024
Previous review

The checkout was awkward

Date of experience: October 21, 2024