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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Valentine cameo
February 6, 2025

I asked my husband for this as I collect cameos and this was a nice change with the heart shape and larger size. The carving was as pictured and the silver mounting was nice and solid. I'll be wearing this on Valentine's Day on a longer, heavy silver chain with a pink sweater.

Date of experience: January 27, 2025
Arizona
2 reviews
1 helpful vote
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Top quality affordable trendy and classy jewelry pieces!
February 6, 2025
Updated review

I recommend to family and friends when asked for a recommendation.

Date of experience: January 27, 2025

I enjoy Ross-Simons
April 3, 2023
Previous review

I enjoy Ross-Simons

Date of experience: April 2, 2023
Kansas
1 review
0 helpful votes
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Beautiful earrings
February 6, 2025

I had been looking at these earrings for sometime and decided to get them. They are beautiful in person. I am happy with the purchase.

Date of experience: January 27, 2025
Illinois
1 review
0 helpful votes
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Love my new stuff!
February 6, 2025

Items ordered are perfect and arrived right on time. The descriptions are right on target making ordering easy!

Date of experience: January 27, 2025
Texas
1 review
0 helpful votes
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Great customer service
February 6, 2025

So easy to shop with my personal shopper. Mr. Gonzales is of great help and very nice.

Date of experience: February 6, 2025
Pennsylvania
1 review
0 helpful votes
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Beautiful. Piece
February 6, 2025

Easy and affordable. I had no issues with the purchase. Good experience.

Date of experience: January 27, 2025
Texas
1 review
0 helpful votes
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My experience has been fun, easy and I am eager to receive my purchases.

Date of experience: January 27, 2025
Utah
2 reviews
0 helpful votes
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Website is easy to navigate. I love the wish list function and ability to compare different items.

Date of experience: December 27, 2023
Florida
1 review
0 helpful votes
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Loved my selection
February 6, 2025

Very good experience. Had a great selection of products at a reasonable price.

Date of experience: February 6, 2025
Ohio
1 review
0 helpful votes
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Stunning and quality jewelry
February 6, 2025

We purchased a beautiful bracelet for our daughter's wedding. The quality and workmanship of the bracelet was top notch.

Date of experience: November 30, 2024
Pennsylvania
1 review
0 helpful votes
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Ordered cameo ring for wife it arrived but was so small. "Tiny" I gave it to a granddaughter instead. If the size would have been available at time of purchase I never would have bought it. Waste of money no value very disappointed

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2025
Barbara J. — Ross-Simons Rep
over a year old

We know it can be challenging to depict size online, that's why we aways put the product dimensions under the Product Details section, and include a photograph shown to scale of the piece on a model. While we are sorry it didn't work out for your wife, we do hope your granddaughter loves it! Private message sent.

Massachusetts
1 review
0 helpful votes
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Great products, great service
February 6, 2025

Purchased a plain sterling silver chain and a multi layer chain also sterling silver. Very reasonable prices. Delivered timely, packaged carefully. Exactly what I wanted

Date of experience: January 27, 2025
Georgia
1 review
0 helpful votes
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Couldn't process an exchange
February 6, 2025

Your products are fantastic! I've ordered many things from you. But the last time I needed a ring in a different size, and your system wouldn't allow me to exchange it. I have to do it in two steps to return one, and then re-order another ring. Not a huge deal, just a little inconvenient

Date of experience: January 27, 2025
Arkansas
1 review
0 helpful votes
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Great customer service. Easy to order. Beautiful jewelry.

Date of experience: January 27, 2025
Florida
2 reviews
0 helpful votes
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Awesome
February 6, 2025

I purchase all of my wife's jewelry from you. Great items at a really great price.

Date of experience: January 27, 2025
Colorado
1 review
0 helpful votes
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A Christmas gift for a friend
February 6, 2025
Updated review

Ross-Simons is always a reliable and easy navigating site for buying gifts for my wife or friends. Our last silver necklace purchase was loved by the friend we gave it to. Have been purchasing for years from this company and have never been disappointed.

Date of experience: December 1, 2024

Always reliable
November 28, 2024
Previous review

I've purchased many items from Ross Simons, all as gifts. Never has a recipient been disappointed and the same for myself. Great quality and beauty in every piece.

Date of experience: November 17, 2024
Georgia
1 review
0 helpful votes
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No title
February 6, 2025

Long ago. Gold "plated?" Bracelet lost its gold. Need 9 more characters to complete review.

Date of experience: January 27, 2025
New York
1 review
0 helpful votes
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Good customer service
February 6, 2025

The representative was Friendly and knowledgeable. They provided me the information regarding an order.

Date of experience: January 27, 2025
New York
1 review
0 helpful votes
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Wonderful
February 6, 2025
Updated review

I have always been satisfied with their service and jewelry

Date of experience: January 1, 2025

Easy and well worth shopping
October 25, 2024
Previous review

Easy and well worth shopping

Date of experience: October 15, 2024
Virginia
1 review
0 helpful votes
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I LOVE MY NEW BRACELET!
February 6, 2025

Got your email saying there was a sample sale and everything was one of a kind, and saw a gorgeous chunky 14k bracelet. Everything about it is wonderful, the weight of it, the shape of the links, and Im especially thrilled with the clasp. I cant understand why you arent making more, the clasp really elevated this piece! I had mixed feelings about sample sales Id heard both that the samples are made with lower grade materials just as examples AND that samples are made to same spec as the manufactured product would be made en masse. This bracelet honestly seems a little nicer than some of the other things I've purchased from you where links feel so hollow and claw closures are too small to easily fasten the piece etc etc. As always I do not love $600 delivered to the mailbox instead of the door, there should be a price threshold where you deliver to the door, but otherwise I have to say this is the best piece Ive gotten from you! If you do decide to carry it, DONT CHANGE THE CLASP

Date of experience: January 27, 2025