Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Rosewe

Rosewe

rosewe.com
casual, chic, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
How would you rate Rosewe?
grey stargrey stargrey stargrey stargrey star

Rosewe Reviews Summary

The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.

This summary is generated by AI, based on text from customer reviews

service
811
value
767
shipping
779
returns
711
quality
757

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Monica H.
Unfollow Monica H.
Share Review
Report Review

Dress is very nice, and comfortable
February 23, 2023

I was looking for a pink and blue dress to wear at a funeral, and I found one at this company. Although, the dress did not arrive until after the funeral was over, I'll still keep it to wear at another time.

Date of experience: February 23, 2023
GB
1 review
0 helpful votes
Follow Webster P.
Unfollow Webster P.
Share Review
Report Review

A***
February 21, 2023

Great experience and very happy with my purchase. Very well made and true to size

Date of experience: February 21, 2023
Mississippi
1 review
0 helpful votes
Follow Brooks E.
Unfollow Brooks E.
Share Review
Report Review

Satisfying
February 21, 2023

Satisfying customer, will to apply crudités card, will continue to order from this customer, thank you Ms. Brooks

Date of experience: February 21, 2023
Florida
1 review
0 helpful votes
Follow Dowdy X.
Unfollow Dowdy X.
Share Review
Report Review

Satisfied customer
February 21, 2023

Very good experience. I was kept up to date with the progress of my items. The items took a while to arrive but they were true to size. Thank you Vicky.

Date of experience: February 20, 2023
New York
1 review
0 helpful votes
Follow Spears B.
Unfollow Spears B.
Share Review
Report Review

Quick delivery & awesome clothing!
February 21, 2023

Very well pleased with my first order. Tahnk you so very much for providing quick shipping & beautiful, affordable clothing/accessories.

Date of experience: February 20, 2023
Louisiana
1 review
0 helpful votes
Follow Middie P.
Unfollow Middie P.
Share Review
Report Review

Great Buy
February 20, 2023

I had never ordered before but am greatly satisfied with my purchase

Date of experience: February 20, 2023
Colorado
1 review
0 helpful votes
Follow Conyette Y.
Unfollow Conyette Y.
Share Review
Report Review

Excellent
February 20, 2023

Excellence. Satisfied with each item, fit perfectly. I'm sure the best is yet to come!

Date of experience: February 20, 2023
Ohio
2 reviews
0 helpful votes
Follow Crawford X.
Unfollow Crawford X.
Share Review
Report Review

Just right
February 20, 2023

I bought my wife a fitted outfit and it fitted just right.

Date of experience: February 20, 2023
Georgia
1 review
0 helpful votes
Follow Spears Q.
Unfollow Spears Q.
Share Review
Report Review

Order Often
February 20, 2023

My concern was responded to timely and they offers fair solutions. I will continue shopping with ROSEWE, I am overall satisfied with their products.

Date of experience: February 20, 2023
GB
1 review
0 helpful votes
Follow Hooper Y.
Unfollow Hooper Y.
Share Review
Report Review

Great customer support and aftersales.
February 19, 2023

Fantastic customer support and aftersales - a rarity these days.
Had to use customer support to cancel an order which I could see would not arrive on time - a ticket was raised and dealt with with promptly by the Rosewe team and money back to my account in timescale promised.
Any queries I have had have been replied to super fast and always to my satisfaction.
Would not hesitate to order from Rosewe.

Date of experience: February 19, 2023
Michigan
2 reviews
1 helpful vote
Follow Manish b.
Unfollow Manish b.
Share Review
Report Review

Very poor customer service. The tracking kept showing it would be picked up by USPS, but USPS never received the package for over a month. Refuse to refund and only responded when challenged by dispute to credit card issuer

Date of experience: February 18, 2023
Canada
1 review
0 helpful votes
Follow Bannerman A.
Unfollow Bannerman A.
Share Review
Report Review

Absolutely beautiful as shown.
February 17, 2023

Absolutely beautiful and great tracking for delivery. Many thanks from Bob Bannerman my wife looks gorgeous in the dress.

Date of experience: February 17, 2023
Texas
1 review
0 helpful votes
Follow Mico K.
Unfollow Mico K.
Share Review
Report Review

Like it
February 17, 2023

Really like how y'all help and shipping is very nice on this no too long

Date of experience: February 17, 2023
New York
1 review
0 helpful votes
Follow Sue B.
Unfollow Sue B.
Share Review
Report Review

Perfect for travel
February 17, 2023

Material is great as it won't wrinkle in the suitcase. It fits perfectly -I'm 6 ft tall and it's a perfect length. Doesn't grab me around the stomach. I'm very pleased! Thank you!

Date of experience: February 17, 2023
GB
1 review
0 helpful votes
Follow Kusiima J.
Unfollow Kusiima J.
Share Review
Report Review

This is what a really expected
February 17, 2023

The dress really fited well. It arrived on time. The material was good. I would really recommend some to buy clothes from this app. It get for what you exactly see advertised. Thanks

Date of experience: February 16, 2023
New Jersey
1 review
0 helpful votes
Follow Ladewiz A.
Unfollow Ladewiz A.
Share Review
Report Review

I purchased an item that was too large. So I returned it for a for exchange and changed my mind and requested a refund. On top of charging me another $9.95, they sent the item back anyway and are now fighting me for the refund. Terrible customer service.

Date of experience: February 16, 2023
Arizona
1 review
0 helpful votes
Follow Fry E.
Unfollow Fry E.
Share Review
Report Review

Great quality, beautiful style
February 16, 2023

Love the products. Took too long to receive, but happy with everything

Date of experience: February 16, 2023
Washington
3 reviews
0 helpful votes
Follow Wade U.
Unfollow Wade U.
Share Review
Report Review

I give you guys 10 that's how satisfied I am with the service and with my clothing and I have more on the way

Date of experience: February 15, 2023
New York
2 reviews
0 helpful votes
Follow Michele Q.
Unfollow Michele Q.
Share Review
Report Review

I am very satisfied with my purchase and will order again.

Date of experience: February 14, 2023
Illinois
1 review
2 helpful votes
Follow Val V.
Unfollow Val V.
Share Review
Report Review

DONT... JUST DON'T
March 16, 2023

These people will.not give me my money back. They keep saying they will submit a ticket but no one will. They are liars and thevies. Don't waste your time.

Date of experience: February 14, 2023