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business logo of Rosewe

Rosewe

rosewe.com
casual, chic, lounge, swimwear womenAge 19-25, 26-45
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From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
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Rosewe Reviews Summary

The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.

This summary is generated by AI, based on text from customer reviews

service
811
value
767
shipping
779
returns
711
quality
757

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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DON'T BUY!
April 11, 2015

I order 2 items from Rosewe a long flower maxi dress and a Black shirt with lace on the sleeves and waste area.
Nether item looked the way the picture did and the quality was cheap and horrible.
I should have received the items in 2 weeks tops and in stead it took a month.
There sizes are made for very small Asian Ladies not for the US Ladies.

Date of experience: April 11, 2015
Rosewe R. Rosewe Rep
over a year old

Dear customer,
We are terribly sorry for what happened and i sincerely hope i can help you with it.
But this is not our order number: 1390806268328768
Can you please provide the correct order number so that i can check it for you?

Florida
1 review
4 helpful votes
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Bull*hit!
April 11, 2015

I placed a order for my wife in feb and it was put on a plane march 2nd, till this day we are still waiting on it. BULL$#*! CUSTOMER SERVICE. Most of these comments are not even real. So disappointed but should have figured.

Date of experience: April 10, 2015
Rosewe R. Rosewe Rep
over a year old

Dear customer,
We are terribly sorry for the inconvenience caused.
The shipment was delayed on Feb because of the holidays.
If you haven't received it by now, please contact with us directly and we will solve it as soon as possible:
http://www.rosewe.com/support.php

New York
1 review
2 helpful votes
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I made an order through PAYPAL on March 16,2015 and here it is April 10,2015 and I still have not received my order... TERRIBLE CUSTOMER SERVICE... I WILL NEVER ORDER FROM THIS SITE AGAIN

Date of experience: April 10, 2015
Rosewe R. Rosewe Rep
over a year old

Dear customer,
Here is tracking report for your order: http://www.17track.net/en/result/post-details.shtml?nums=LN824289371CN
The order was paid on 19th Mar and we sent it out on 28th Mar because item restocking.
As you chose flat rate shipping which takes long.
Hope you can understand that

KR
1 review
0 helpful votes
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I will shop from here again.
April 10, 2015

Their sizes are smaller than the western sizes. Before purchasing, I asked the service and they gave me great advice. The dress I bought is totally fit and comfortable. I like the dress and it’s a great experience. I will shop from here again.

Date of experience: April 10, 2015
KR
1 review
0 helpful votes
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Good site!
April 10, 2015

Good site, but my shirt is a little loose fitting but extremely comfortable and great with leggings. Thanks for your good service.

Date of experience: April 10, 2015
KR
1 review
0 helpful votes
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Thank you so much!
April 10, 2015

Wow wow wow! The dress is beautiful and beautifully made, like, like, like! Thank you so much!

Date of experience: April 10, 2015
KR
1 review
0 helpful votes
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Excellent the size was right and the dress is of very good quality. Absolutely gorgeous exactly as described.

Date of experience: April 10, 2015
KR
1 review
0 helpful votes
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Look really lovely on me
April 10, 2015

My beautiful dress arrived in great time and perfect condition. The color and style look really lovely on me.

Date of experience: April 10, 2015
KR
1 review
0 helpful votes
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Very well made
April 10, 2015

I'm excited to receive my order items. I would definitely order again and re-command this website, very well made.

Date of experience: April 10, 2015
KR
1 review
0 helpful votes
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Lovely dress:-)
April 10, 2015

Lovely dress:-) I ordered a size 10, and the sizes are exact to the measurements given.

Date of experience: April 10, 2015
Japan
1 review
0 helpful votes
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When I place an order, I choose expedited shipping. Gorgeous, I receive my order very soon and the quality is very soon. I am never regret to shop on this site.

Date of experience: April 10, 2015
Japan
1 review
0 helpful votes
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. Today. I have received my package. It is complete and the color of the dress is the same as the picture. Wonderful! I will purchase on this site again.

Date of experience: April 10, 2015
Japan
1 review
1 helpful vote
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I am typically a medium and this dress is tight on my arms & across my torso. This surprised me because it's so loose fitting in the pictures. So I suggest larger size.

Date of experience: April 10, 2015
Japan
1 review
0 helpful votes
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. Last month I order a dress from the online shop. It is very elegant and very beautiful! The size L is fit for me and I feel so glad to wear it.

Date of experience: April 10, 2015
Japan
1 review
0 helpful votes
Follow Daddi C.
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I bought a black coat which is very warm. It looks cool and good design. Nice customer service and fast shipping.

Date of experience: April 10, 2015
KR
1 review
0 helpful votes
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I have bought a dress last week and it is so pretty. I want to wear it to have a date this weekend. Good quality and nice design.

Date of experience: April 10, 2015
KR
1 review
0 helpful votes
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Fast shipping and nice service
April 9, 2015

I just received the item this Monday and it is very nice. I am very happy! Fast shipping and nice service.

Date of experience: April 9, 2015
KR
1 review
0 helpful votes
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Can't wait to be stylish in it!
April 9, 2015

It is legit site and I’m excited to receive my comfy looking sweater! Can't wait to be stylish in it!

Date of experience: April 9, 2015
KR
1 review
0 helpful votes
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I got exactly what I wanted
April 9, 2015

I have bought a swimwear from this rosewe. I really love them. I got exactly what I wanted. The customer service was professional and friendly. I must confess that their services are improving every day.

Date of experience: April 9, 2015
KR
1 review
0 helpful votes
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I have had good service from this site. I guess clothing sizes cause some people trouble. That is why I stick to dresses for gifts. I will buy one more for my mother.

Date of experience: April 9, 2015