Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Rosewe

Rosewe

rosewe.com
casual, chic, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
How would you rate Rosewe?
grey stargrey stargrey stargrey stargrey star

Rosewe Reviews Summary

The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.

This summary is generated by AI, based on text from customer reviews

service
811
value
767
shipping
779
returns
711
quality
757

We monitor reviews for authenticity

TW
1 review
0 helpful votes
Follow Baby r.
Unfollow Baby r.
Share Review
Report Review

Well Organized
May 5, 2021

I do shop from Rosewe once in every month but never found anything bad they are very much organized. Customer support team is very much responsive to there customers. And till now i found nothing bad about there products.

Date of experience: June 23, 2016
TW
1 review
0 helpful votes
Follow Mis t.
Unfollow Mis t.
Share Review
Report Review

WoW!
May 5, 2021

I loved it very much. What a super collection on Rosewe. I was confused to found gift for my cousin but Rosewe. Give me super collection of some new dresses. I bought a dress for her from it and surely come again for me. Highly recommended.

Date of experience: June 23, 2016
TW
1 review
0 helpful votes
Follow andy m.
Unfollow andy m.
Share Review
Report Review

Fast delivery & great service.
May 5, 2021

"Recently i ordered a skirt for my wife, now i see that it looks him so sexy.
My wife was surprised about the quality and design.
And i find out that Rosewe service is so fast than other of online store.
So i would like to recommend this fast service to all.
"

Date of experience: June 23, 2016
TW
1 review
0 helpful votes
Follow San c.
Unfollow San c.
Share Review
Report Review

Beautiful dress
May 5, 2021

I usually shop at other online shop, and ordered a dress that had only a size 10 left. I wear a 12 and researched the dress to find that resewe. Had one in my size. On line ordering was no problem and I received my dress within 3 to 7 days. I would order again.

Date of experience: June 23, 2016
TW
1 review
0 helpful votes
Follow jump p.
Unfollow jump p.
Share Review
Report Review

Best Clothes Ever!
May 5, 2021

I was looking to buy two Dresses and a Bag but i couldn't find one near Canada so i ended up ordering online from Romwe for the first time. Ordered it about 2 weeks ago and i Got my Dresses and a Bag today and i love them. Fits perfectly. Thanks for the right size Romwe :) i cant be more satisfied. Thank you so much Romwe i will definitely be using Romwe again!

Date of experience: June 23, 2016
Japan
1 review
0 helpful votes
Follow julie p.
Unfollow julie p.
Share Review
Report Review

I would like to extend my gratitude for the fast service and quality of clothing received. Great service I see ever my life. I will continue to purchase from this Rosewe.com

Date of experience: June 23, 2016
Missouri
2 reviews
10 helpful votes
Follow Lisa L.
Unfollow Lisa L.
Share Review
Report Review

1. The items are very poorly made
2. Sizes are NOT U.S.A. sizes, Asian sizes at best
3. Customer service is very poor, they respond in broken english via email only
4. Returns are non-existent, I have asked 7 times for a refund - I will gladly send the merchandise back. Their EXACT response:

"Have you review our return policy? But it is not worthwhile for you to return according our return policy, you should bear the shipping fee back, it is so expensive and you should wait a long time and we just refund you not include the shipping fee when we send the order for u. As for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line. You will sell them at good price."

Date of experience: June 23, 2016
New Jersey
1 review
6 helpful votes
Follow shoniece m.
Unfollow shoniece m.
Share Review
Report Review

Horrible Service
June 25, 2016

I ordered from them previously for a dress so I was happy about that purchase even though the dress didn't look exactly as pictured so I decided to place an order again. Boy, what a mistake I made. All of the outfits were two sizes to big and when I e-mailed them about the defective items asking to return them, I had to file a complaint wit Paypal in order to get the return address to send it(which pissed me off because I had to pay for the return for the defective items). I have been waiting on my refund for over a month. I will never shop with Rosewe again. BUYERS BEWARE! I will NEVER ORDER from here AGAIN!

Date of experience: June 23, 2016
GB
1 review
6 helpful votes
Follow Jill H.
Unfollow Jill H.
Share Review
Report Review

Biggest scammers
June 23, 2016

I ordered a swimming costume from here & it arrived within a week but the sizing is way too small. I contacted several times to return but no reply. Eventually got a reply from the FB page in which they wanted a photo? Confused I Sent one anyway & they said it looked fine. I told them it wasn't damaged & that I just wanted to return but I couldn't find an address! They avoided the question by saying I had to pay for returns which I knew. Still no address, still no reply & guess what it's nearly past the 30 day return policy. The site should get shut down!

Date of experience: June 21, 2016
New Hampshire
1 review
5 helpful votes
Follow Christa W.
Unfollow Christa W.
Share Review
Report Review

Not my review
June 23, 2016

Had a review done in my name. Nope didn't write it. Also says I ordered a size 2. Nope again. Ordered an xlrg. Couldn't even get it over my knees. Says it was used for a pin up shoot. Again nope. Not worth the hassle of a return. Other bathing suit. Junk. Came with a g string bottom. Never would I wear it. Also no cup holder for boobs. I'm a d. Not letting these puppies just hang. Waste of money also review was done 5/2016. I ordered in 2014

Date of experience: June 21, 2016
Japan
1 review
0 helpful votes
Follow john n.
Unfollow john n.
Share Review
Report Review

Good quality.
May 5, 2021

I ordered a dress in rosewe. The material is so good, I cant wait to wear it to go to a party. The color of the dress is just like the picture. I will recommend more friends to shop in rosewe. I love the website.

Date of experience: June 21, 2016
Canada
1 review
3 helpful votes
Follow Ally s.
Unfollow Ally s.
Share Review
Report Review

Bad bad bad company
June 23, 2016

I purchased a bathing suit in March and I have yet to receive it for the longest time it said processing then changed to shipped in May and yet nothing. SAVE YOUR NONEY. For a better company or for a mani pedi.

Date of experience: June 20, 2016
Rhode Island
1 review
4 helpful votes
Follow Karyn K.
Unfollow Karyn K.
Share Review
Report Review

Horrible
June 22, 2016

I don't even think the entire shirt is included in the package. I ordered the Coffee Round Neck Lace Stitching Blouse (google it, it looks cute) I received a rectangular piece of fabric wit holes for arms and lace at the top and a cord like piece of material. I ordered a large. I put my arms in the wholes and the fabric didn't come close to meeting in the front. I promptly tossed it in the garbage. I will not do business again.

For the record, I also ordered Feather Print Grey Cold Shoulder T Shirt, its cute and seems solidly crafted, its a little small, but I may be able to wear it a few times and then pass it on to my daughter. I wish I ordered it in XL.

UPDATE 6/23: They kindly offered me a refund for half of my purchase without me sending it back. If they could just have better quality, this wouldn't happen.

Date of experience: June 20, 2016
Japan
1 review
0 helpful votes
Follow key l.
Unfollow key l.
Share Review
Report Review

I Love My Swimsuits
February 17, 2021

I recently purchased two swimdresses from Rosewe and I absolutely love them. They are very comfortable and the fit was a perfect fit. I am thinking about buying more swimsuits for my mother and sister. I had a very nice experience in the ordering process and my product arrived in a timely manner. I was very satisfied with the ordering online process and I loved their pictured detail of their products. The Rosewe.com site was easy to use and a very fun experience.

Date of experience: June 20, 2016
Japan
1 review
0 helpful votes
Follow kelly l.
Unfollow kelly l.
Share Review
Report Review

A Very Pleasant Experience!
May 5, 2021

I have ordered from Rosewe many times now and I am nothing but satisfied. The quality for the price is pretty amazing and customer service always helped me whenever i had any problems! They have answered within 24 hours and done their best to make sure I was pleased with my order. For most of their items they have sizing charts in different measurements so you can be sure that what you order fits. I am definitely ordering from them again. Lol

Date of experience: June 20, 2016
Japan
1 review
0 helpful votes
Follow Daniel t.
Unfollow Daniel t.
Share Review
Report Review

Rosewe.com has great fashinable clothes all at very reasonable prices. It is very affordable and i love the clothes i buy from them. Good quality and good customer service. Support service always got replies in one day. I will definitely be shopping at Rosewe again. A must-buy-from site ;)

Date of experience: June 20, 2016
Japan
1 review
0 helpful votes
Follow Packer f.
Unfollow Packer f.
Share Review
Report Review

Rosewe Is An Amazing Website!
May 5, 2021

Ive ordered lots of dresses from Rosewe. I have to say, the shipping is quick for it being overseas, the clothes are such high quality for what you pay for them and the sizing is perfect! The dresses are beautiful, I love the Hollow Waist Striped Navy Blue Dress I just bought from Rosewe.com. Top notch clothing items for such a low price!

Date of experience: June 20, 2016
Japan
1 review
0 helpful votes
Follow Susanne a.
Unfollow Susanne a.
Share Review
Report Review

Brilliant Website
May 5, 2021

I have placed over 10 orders with Rosewe and i love my stuff. I must say, this is the best website Ive found so far, one of my orders got delayed a bit because of out of stock but the customer service where excellent and very helpful with information of when my order would arrive, thier stuff is wonderful and service is excellent! Would definitely recommend anyone to this website. Its great!

Date of experience: June 20, 2016
Japan
1 review
0 helpful votes
Follow Susanne a.
Unfollow Susanne a.
Share Review
Report Review

Brilliant Website
May 5, 2021

I have placed over 10 orders with Rosewe and i love my stuff. I must say, this is the best website Ive found so far, one of my orders got delayed a bit because of out of stock but the customer service where excellent and very helpful with information of when my order would arrive, thier stuff is wonderful and service is excellent! Would definitely recommend anyone to this website. Its great!

Date of experience: June 20, 2016
Texas
2 reviews
6 helpful votes
Follow Summer J.
Unfollow Summer J.
Share Review
Report Review

Just... No.
June 21, 2016

Listen, we all need to agree that shopping at these Chinese online shops is risky business and buy American instead. I have stayed away, but saw a couple of good reviews so decided to give them a chance with a bathing suit. It took a couple of weeks to get here, I got good notifications through email of order and shipping confirmation. However, I opened my package today and... I just had to laugh and shake my head. It's a flimsy piece of fabric claiming to be a bathing suit. It was torn on the hem right out of the package, no padding, no shape, no WAY! We all just need to stop buying their junk and then getting mad about what we get. Myself included.

Date of experience: June 18, 2016