RondevoReviews 3,573

Dear Jayboy,

Thank you for using our services and platform!

We would be glad to learn more about your experience in using the website as we strive for perfection!

Please, contact us via [email protected] and share all the details regarding your feedback on the platform that you rated 3 stars.

We would also greatly appreciate it if you decide to review the feedback and rate us higher.
Looking forward to your reply!

Best Regards,
Support Team Rondevo

Dear Ross,

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits.

I understand how you feel, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and high-level support in many cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we count on your understanding.

We have many great options which could help you to pay less!

Contact us via support@%rondevo.com for more details. We will be glad to assist you.

Many thanks,
Rondevo Customer Support

Dear Peter,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Rondevo Support Team

Dear Aaron,

Thanks very much for your feedback!

Our website has never scammed anyone and we do not have the intention to do it. Because our members are our priority.

The credit system is quite fair because the members can control their expenditures on the website and they know for what services they pay.

By the way, would like to emphasize that all of our validated members are real and verified because they pass several steps of verification before entering the website.

Also, please take into consideration, that we have a bonus system for our loyal customers.

Please contact us via [email protected] email at any time 24/7 when it will be needed

Best regards,
Rondevo Customer Support

Dear Sam,

Thank you for taking the time to express your thoughts and share your feedback with us!

Please note that our services are not completely free due to the number of resources and effort we put into maintaining a high level of security and a variety of convenient services for online communication. As we carefully verify the profiles of thousands of validated members, thoroughly moderate website content to be appropriate and provide high-quality support services for our customers, maintaining several departments ready to assist you 24/7 - we set respective prices for our services.

Therefore, it is true that it is required to spend credits to use some of the services and that's why they are not free of charge. However, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

As our website is an online-international communication platform, people from various countries are able to use our services. You can use the Search option at the top of the list of users, registered with us. By clicking on the “Filters” button, you can sort users by location and age to find people who match your specific preferences.

We recommend that you start a conversation with people you like, thus you will be able to get to know them better and find out if they are from your area. Follow your heart and you will definitely find your friend on our website!

Kind regards,
Rondevo Customer Support

Dear Mick,

Thanks for the feedback you submitted.

We try to make sure that all the validated members are interested in communicating with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active member, you might get a set of free bonuses. Would you like to find out more about what those might be?

Please feel free to contact us via [email protected] in case of any questions.

Best regards,
Rondevo Customer Support