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ROMWEReviews 2,126

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

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California
2 reviews
0 helpful votes
Follow kenzie e.
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I loved my experience with this site. I got a cute little black dress and a classy white one. The white dress came first, and I was worried- I thought they didn’t ship the black one. I called, and talked to a very helpful lady who, within minutes, told me that they shipped the black dress separately. My experience with this brand has been great. They were professional, fast, and helpful when I had a problem. I am so excited to shop there again.

Date of experience: January 18, 2015
District of Columbia
1 review
0 helpful votes
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Wow ROMWE is very nice and trustworthy site. I purchased "Off-shoulder Midriff Jumpsuit" and it's having very good quality.
I was in dilemma because they are having very nice collection of cloths but with help of my friends I was selected and purchased that sweatshirt and they gave me very fast delivery.
I was having few doubts about payment but their staff solved my issue quickly.
Impressed with their service!

Date of experience: January 17, 2015
Nigeria
2 reviews
12 helpful votes
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After reading several reviews i decided to take the risk as i ordered Bow Collar Flouncing Black Dress.To my surprise i got the dress the next day at my door step with absolutely zero shipping cost. I have been buying clothes online but non have shipped free to my door step. ROMWE is a reliable online fashion store.
I got cheapest deal on this particular dress, they offer discounted price on all their stock.

I called their customer support twice before placing my order and the response i got was superb. I must confess one of the best customer support i have experience ever since i started buying stuffs online.
If you ask me if i will order from them again? My answer is YES.
Thumbs up

Date of experience: January 16, 2015
Louisiana
1 review
1 helpful vote
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I ordered from here twice within a day a part. I first ordered a black fringe purse. It came very timely and I really liked it. The day after I ordered that I placed another order for a black lace dress and brown bag. The dress was super small and the bag had a strap that was too short to fit crossbody and I just don't like how it fits. I've been trying to return it for 3 days and haven't received a response. The form is not submitting online and it's difficult to get in touch with customer service.

Date of experience: January 16, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
We feel so happy that you are satisfied with the first order. We will do better.
We sincerely apologise for two which both you are not satisfied with size problem, you can send some images of our size problem so that we can check with our factory. After confirmation we will refund you full for any size problem caused by us!
In this two months, we have a lot of orders every day. We may not reply to you in time. Sorry for the delay.
If you have any other problems, please feel free to contact us with this email: [email protected].
Yours sincerely.

Saudi Arabia
1 review
0 helpful votes
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Amazing
January 19, 2015

Amazing. I have bought Christmas dress for my family from here. Every dress were cool and impressive. Reasonable price with high quality. Service is absolutely fine. Really awesome.
I will use this site again.
Highly recommended.

Date of experience: January 16, 2015
GB
2 reviews
6 helpful votes
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I trusted alexandalexa
January 19, 2015

I trusted alexandalexa. I bought all my Christmas gifts to their website. My experience was awful. They ruin our party. Half of the gift is not arrived and this without telling me. The height is that they have debited my card for the totality of the order... I still waiting for refund after one month. It's a shame.
The help line is not answering. This is a nightmare. I so regret my purchase.
Order number p*******

Date of experience: January 16, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
We have read your feedback on sitejabber.com.
Plaese check if you really have ordered your Christmas gifts at ROMWE.com. If you did, we sincerely feel sorry that you did not receive your items before Christmas and ruined your party.
Since an ocean of orders was put during Christmas, so the delivery time is much longer than usual. Hope you can understand.
To solve your problems, please send us your order id as soon as possible. Then we can check your order and give you answer.
You can contact us with [email protected]. We will try our best to solve your problems.
Yours sincerely.

Saudi Arabia
1 review
0 helpful votes
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Amazing!
January 20, 2015

Amazing! I have twice experience with them. First I bought some occasional dress and afterwards i bought my wedding dress from here. That experience was absolutely cool. And most of that their service is fine. Cheap price and quality is high.
Best wishes for them.

Date of experience: January 15, 2015
GB
1 review
1 helpful vote
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Never buying from this site again, very slow on processing orders, still hasn't been shipped. Clicking the urge shipment button is pointless. I should have read the reviews before placing an order but I've never experienced such a slow responding website before Romwe. Such a let down!

Date of experience: January 15, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
The reason is that in these two months, the customer service is so busy. So they may not reply you immediately. They didn't do it intentionally. We deeply apologize for the service. Our company will improve the customer service and to give your the best service possible.
And please send us your order id, we will check your order according to it. We will give you a satisfying answer.
You can contact us with [email protected].
Yours sincerely.

Tunisia
2 reviews
0 helpful votes
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ROMWE is the best shopping site on the internet. I highly recommend it to every one.
I just bought this "Striped Trim Black Knit Sweater" and I LOVE IT. The quality is awsome. And it got shipped in only 5 days, its unbelievable. Also they got me 40% off that means $17.33 in stead of $34.13.
It's really great I love this website. I recommend it girls.

Date of experience: January 14, 2015
Massachusetts
1 review
0 helpful votes
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Bought my wife a dress from this site, and it arrived quickly and as described. She was very happy, and we'll definitely order from here again!

Date of experience: January 13, 2015
Saudi Arabia
1 review
0 helpful votes
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Great experience! I already bought on Romwe and Im very satisfied with their service. They have always nice fashion pieces and low prices! I love shopping, and Romwe is a paradise to me, coz I always find something that I need, and I can buy easily since they have free shipping worldwide!
I really recommend this store!

Date of experience: January 13, 2015
Canada
2 reviews
6 helpful votes
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I placed my order two weeks ago and after emailing the company twice, still do not have an order status. On the website it says urging shipment? I really want these items that I ordered in time for a vacation on February 8th. I spent over $200 and to not receive updates on where my order is is quite troubling. If they cannot provide the items in a timely fashion then I need to know so I can purchase something from a store that can deliver their products. I don't normally write negative reviews but maybe this is the only way to get a response on my order status.

Date of experience: January 13, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought to you.
We feel so sorry about your dissatisfaction with our customer service. We will improve the service. Please understand us.
Actually, we have shipped out your items several days ago. The logistic information shows the goods have been delivered.
If you need any other service, please contact us with the email address [email protected].
Regards.

Costa Rica
1 review
2 helpful votes
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Completely disappointed
January 15, 2015

Completely disappointed. I ordered since December 9th and the order still hasn't shipped, I've sent several emails but I don't get any response, there is no number to call on the website, you cannot leave any post thru their facebook page. It's just my worst experience ever. The payment was already deducted from my account and the order still hasn't shipped.

Date of experience: January 12, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought to you.
We feel so sorry about your dissatisfaction about our customer service. We will improve the service. Hope you can understand.
Actually, we have shipped out your items several days ago. And the tracking number will be shown until the items arrive in America.
The logistic information shows the goods have been delivered.
If you need any other service, please contact us with the email address [email protected].
Regards

Illinois
3 reviews
9 helpful votes
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Never ever ever order from this site. I have been trying to contact them about a new return form (they claim that they have them on their site somewhere but they are nowhere to be found--my mom isn't even sure that it came with one in the package in the first place) and for an RMA number for a week now and they will not respond. I sent them an email and tried the "live" chat (which has been offline every time I checked) twice and so far, nothing. I was going to send back my sweater and order something else but at this point, I just want my money back and nothing else from them. They don't even have a phone number to call so I am stuck waiting for them to decide to answer me. Awful customer service. JUST ANSWER MY EMAILS.

Date of experience: January 12, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Because of time difference, we may not be able to reply to you immediately.
The customer service is trying their best to solve your problems. Hope you can kindly understand this. We have given you relevant information you need. Please check your email.
If you need any other help, please feel free to contact us with the email address [email protected].
Yours sincerely

Poland
1 review
2 helpful votes
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Hi, no one answered for my second email so I'm writing again here. I'm flying to Finland in February and my clothes are not even dispatched to me. I really need these clothes before the first of February. Otherwise I request for respond for my all order as soon as possible.

Date of experience: January 12, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought to you and the late order.
Your items have been shipped. Your tracking number is CX1830112138CN, you can use this number to track your items on http://www.yw56.com.cn/english/index.aspx.
The logistics information shows that your order is in DE for transit and the items will be shipped to you soon.
If you need any other service, please contact us with the email address [email protected].
Regards.

North Carolina
2 reviews
2 helpful votes
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I am giving this company 1 star because I can't give a zero! I placed an order 2 weeks ago (past the guaranteed ship date) and it is still processing according to their site. Their customer service is horrible as no one has responded to my emails! I am extremely frustrated with them and will never use them again. I am going to tell everyone I know to not use this company as well. I wish I would have listened to the reviews! I'm afraid that if I ever receive my order, it will be wrong, too small, or defective! What did I get my self into! Now, I just want my money back!

Date of experience: January 12, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought to you.
Generally speaking, we need 5-7 working days to prepare your order due to our numerous orders every day. And we are in the busiest season and we need to deal with numerous orders everyday.
Hope you can understand us. We will improve our service.
Please contact our customer service with this email: [email protected], if you have any other problems.
Yours sincerely.

Pakistan
1 review
0 helpful votes
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Beautiful fits great very sexy I love this and ladies you should have one wish they had other colors :) great product it's not made from cheap material believe it or not, they're super comfy I love these body stockings and dresses.

Date of experience: January 11, 2015
Japan
1 review
0 helpful votes
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I stumbled upon Romwe when I was looking for a cute dress to wear on my vacation. I was actually shocked to see so may cute dresses for such small prices! It took a while to decide but I ended up choosing the spaghetti strap lace dress and am very happy with this choice as I really love the way I look in it. I will definitely shop here again. Thank you, Romwe!

Date of experience: January 10, 2015
California
1 review
1 helpful vote
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I loved buying from Romwe, they have great clothing, good diversity, and they are super affordable. I never had any problems, from ordering to delivering, everything was well packed, they shipped right away and their customer service were very helpful! I got exactly what I ordered and I am very happy customer now =)

Date of experience: January 9, 2015
GB
1 review
1 helpful vote
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I ordered a sweatshirt in november to wear in winter and yet it took about a 6-7 weeks to finally receive it. On the website it said that the jumper was one size (and I'm not big, I'm 5''2 and only an 8-10 in UK) but the jumper was tiny. All this was ok i guess, I could always return it. I looked on their website for the return policy and it gave me a list of instructions. It was only then that i realised i hadn't been given a return form in with package. I'm 15 and the jumper was around £20 of my own money and i can't even return it? What.

Date of experience: January 3, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Hope you are well.
We sincerely apologize for any inconvenience we have brought to you.
We feel so sorry that you are not satisfied with the size of the sweater. And you do not to give your order id. So please give us your order id first so that we can check your order to solve the problem. And you can give us some photos about your measurement of the sweater. Could you please give us your photos so that we can check with our factory? After confirmation we will refund you full for any quality and size problem caused by us!
Please contact our customer service with this email: [email protected].
Yours sincerely.

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168