Restaurant.comReviews 866

I purchased a coupon for restaurant.com. And like so many others, I can't redeem my coupon. It has been challenging navigating this site. I followed the steps as suggested but the site does not locate my certificate or keeps logging me out. Whe I am finally able to get somewhere, the message I get is there are no certificates found. This website has a lot of glitches and not very user friendly. Also there is no phone nunber where you can call to have sonemone assit you with the problem. I would like to redeem my coupon; I paid good money for it. Shame on you for not offering assistance.

This is not a deal of any sort. There are way too many limitations on these. I got a $50 gift card which I paid $50 for so my sister n law and her hubbs could go wherever they wanted- haha jokes on me. You can only use it in $10, $5, $25 etc increments in which case you have to spend a minimum at the restaurant out of pocket plus it DOES NOT INCLUDE ALCOHOL, TAXES, TIP, and most of the restaurants will only let you use you voucher Mon- Thurs or at lunch time. Also, there's no contact number to talk to customer service. It's a crock of $#*!. Don't waste your time. If spent hours and hours trying to make something of the $50 I spent.

Purchased a cyber Monday promo and then found that restaurant had a minimum order of $50.00. Cancelled this certificate and wanted to exchange it for another Certificate, but site said to call customer service. After much looking on site, I found the customer service phone number *******844), but company was then closed. Phone next day to their automated site which said to "hold for a representative"... but no answer... even after 15 minutes... company played loud music while I was holding and then music went off and I was disconnected. I should have reviewed their site on sitejabber before purchase. Stay away. 12/03/19.

I have been using Restaurant.com for the past 10 years. After reading the reviews I believe the issues with the low ratings are related to the perception of what your buying.

This is not a gift certificate but a coupon for a discount on your meal. Before going to the restaurant you need to call ahead and make sure they are still taking the certificates. I do this every time and about 25% of the time they are no longer taking the coupons. I simply go back to the website, restaurant.com, and exchange the certificate for either another restaurant or a credit to be used at a later date.

If your expectation is you purchased a gift certificate similar to paying with cash then I can see your frustration but what did you expect for a $25 off coupon that you paid $1-$5 for depending on the coupon code you used to purchase it. If you paid more than a few dollars you overpaid.

The reason the restaurants are leaving the program is this is a fantastic deal for the consumer but not so much for the restaurant. They do not receive any of the money you spent on the certificate. They simply participate in the program for advertising and get new customers. The restaurants are losing money on these transactions so I always tip well to make sure the server is well taken care of.

The availability of restaurants can be very limited depending on your location. If you are in a competitive area you can always find a few good restaurants that quite good bargains. The trick is to purchase the certificates with a good discount. Today on Cyber Monday they are giving a 90 percent discount so a $25 certificate only costs $1. If I do not use this certificate I can always exchange it at a later date.

The deals are getting skinnier lately. It used to be you would only need to spend $35 for a $25 discount or $75 for a $50 discount. Today the best deal is spending $50 for a $25 discount. This is still a very good deal and makes it possible to dine out on a budget or better yet if you are a road warrior on a limited corporate per-diem you can eat well and stay within your budget.

The bottom line is this is a very good program for the consumer as long as you check with the restaurant first before you go and only buy certificates when they have good discounts with the coupon codes, i. E. never pay more than $4 for a $25 off certificate and when they have deals like today, $1 for $25 certificate you should load up for the year.

So if my headline didn't give it away, this company is trash. They harass you every single day multiple times daily. I've asked for 6 weeks everyday to be taken off the list. Today, I called them and asked to speak to a supervisor. The supposed supervisor came on and asked why I'm so bothered by a phone call. When I asked to be taken off the list he laughed and hung up on me. I called back again, I was hung up on. I called again and spoke to someone who seemed nice and I basically begged to be taken off of the list. I guess I'll find out tomorrow.

If I could give zero stars I would. I've threatened legal action. I've threatened their lives and their families lives at this point. DO NOT DO BUSINESS WITH THESE PEOPLE EITHER AS A CUSTOMER OR A CLIENT.

I'm so completely disgusted with the restaurant.com SCAM. I have $5 balance on a few certificates but your APP does not allow you to combine certificate numbers to redeem them. The restaurant choices are TERRIBLE and no where near the quality of those you use in your FALSE MARKETING SCAM. WHAT A DISGRACE!

Reading the reviews, it appears NO ONE is satisfied with your company but I figured I would ask if someone can explain why you have set up a system to SCAM people and whether you are taking any steps to correct it. Generally, GOOD COMPANIES respond to customers who have a valid complaint and take steps to correct it and improve, but perhaps you are happier continuing on with your SCAM to defraid your customers.

I have a total of $125 worth of certificates and my first experience attempting to use a certificate was a NIGHTMARE. The restaurant even complained about how AWFUL is has been working with you.

Wishing I could get a refund, as using your certificates is more headache than it's worth.

Sincerely,

A very dissatisfied customer

This is a big waste of money!
They told me and sales me so much and told me I can cancel anytime. I tried I really tried but nothing works because they only have small unknown restaurants and the food are not good and the prices are high too. I can go to golden corral and get so much more food for the same prices.
When I try to cancel they keep dragging and told they will reply and/or call me back in couple of days but no reply or call back; so I called and they recognize my number so they won't answer until I used different number then they answered and told me they can't and won't refund my unused credit!