Restaurant.comReviews 866

This is worst possible service that exists out there. The gift cards have to be redeemed for specific restaurants. It's not like you can go to a restaurant in there list and use. You have to chhose before hand. The website is pathetic. It locks the account. Passwords magically stop working and the support staff are no better. Even after i just finished sorting out a problem with my account 3 times in a row, they are shameless to sell. I got trapped into this by a gift when purchasing Disney Tickets. Absolutely pathetic and a waste of time and money.

All my experiences with this website have been a hassle albeit I did find ONE amazing restaurant that I frequent (Aladdin in North Palm Beach). 1 restaurant was closed down, one outright refused my gift certificate (even though all the terms were met), another restaurant it Took 4 times of going to redeem my voucher and the last meal was awful, I recently almost bought a gift certificate then found out the restaurant is CLOSED but still listed on restaurant.com's website (as is another CLOSED restaurant). Then I tried to exchange a voucher that was refused; only to have the captcha refused SEVEN times. Now surely I can make one or two mistakes but not seven. Saving a few bucks via this website is NOT WORTH THE HASSLE... I PROMISE YOU!

I bought $25 cert for a local restaurant that is now no longer a member of the restaurant.com site. So I redemmed my cert for a gift card (which is just about as useless as this cert).
I'm in the San Diego area, most all of the participating restaurants have a min $$ you have to spend (in cash) in order to use the certificate. Ok, this might be okay if I was looking to get a discount of a $150 dinner. But most of the participants are mom-and-pop shops (ie, indian, pizza, tacos and the like...) so when I have a $25 cert, and MOST of the require $30-$75 min purchase inside, somehow the math seems to favor large parties or catering and not the average joe who's looking to save a few bucks on a meal.
IMHO, restaurant.com is a failing business that was, in the beginning, a good idea, but they made it too expensive for retailers and consumers to participate.
I won't say "never again", but I won't be referring anyone (I'll actually be doing the opposite) until they figure out a way to save ME money.

I purchased gift certificates for various restaurants, one of which went out of business. At one restaurant, the manager said they had pulled out from associating with that business, so my gift certificate was useless. I received notification that another restaurant had gone out of business and that I could exchange my gift certificates for a gift card. EVERY. SINGLE. TIME. I try to "exchange," the site encounters a problem and advises me to try later. Later has not yet come.
Save your money and pass their offers up.

The service was horrible and very unprofessional.
Don't waste your time nor energy going into this racist place. We were treated like second class citizens the moment we walked in. No one greeted us and we had to go into the bar area in order to get menus and be seated. (strike 1)
They served a group that came in behind us and ignored that we were there. (strike 2) They ask for us to pay for our drinks and food before we got served. (strike 3) I then reported the incident to the manager who acted like he could have cared less. I then asked for my money back and explained to him that he and his staff were very unprofessional. As we were walking out the bartender was swirling a pocket knife at us. What a shame to display this type of racist behavior to a group of women in 2018. I will be telling everyone I know not to eat at this establishment. I'm shocked and embarrassed for them as they are ignorant. Never again.

Everyone having these issues with restaurant.com need to call their credit card companies or banks and report their money wasted as a fraudulent charge. Tell them that you never authorized the charge, don't know where it's from, and don't explain further than that. If these scam artists won't give you your money back then have the credit card company or bank take it back for you. Screw these people! They are thieves who are stealing from hard working people to line their fat pockets.

This weekend we were given a $50 card from BJs as a thank you for becoming new members. I set up an account through the app, put in my promo codes and called the restaurant to make sure they accept this type of payment. Well i had to purchase (2) ($25) certificates for ($10) each. So we already paid ($20) went to the restaurant ordered our food and our check came out to be $91 this was including the tip of ($13) because we used this certificate. We wanted to use our certificate and was told we could only use (1) certificate at the time. So after making a fuss and making a big scene they took the certificates and we paid out of pocket the remaining balance of $41. So in total we spent $60 out of pocket plus $50 certificate. Remember we had to buy the certificate which was a total of
$20 (restaurant.com) + $41 (balance) + $50 (certificate) = $111 total
This was not worth it! This card is bull$#*!! Do not use it! Also if you want to see for yourself make sure you call the restaurants first before going up there. And have money for backup.

Like everyone else I work hard for the money! Like to save when can to go out to dinner and save a few bucks if I can, perhaps going out a little more often. NOT ALWAYS THE CASE WITH RESTURANT DOT COM! I personally think you should be sued! I bought a number of these coupons that turned out useless. You don't return messages, emails and I would like my MONEY BACK! MY MONEY not another useless certificate or coupon. Either give us our money back or weed out the resturants that don't accept the coupons; probably because they never agreed to accept your DEALS in the first place! I will give you credit: some do accept your coupons but a NUMBER DO NOT! So we are taking a chance and then throwing hard earned money away if they do not accept! Who are you to take my money?

My husband and I own a small food truck and were contacted by restaurant.com. We have been contacted before by companies similar and some we have accepted, some we have denied. All in a days work. Restaurant.com called us right before our busiest hour of the day (around 12:30pm). My husband stepped out to hear them out... twenty minutes later, I see him still on the phone. Apparently, they would NOT let him off. He told them we were in the middle of service and he was not interested. Finally, he was off the phone. Not even a minute later, they call back. This time, I take the call and ask if I could put them on hold due to the fact I was actively taking care of a customer... would not get off the phone. This will only take thirty seconds, maam. Only thirty seconds. I finally get a little blunt with them and told them that we were not interested and to not call back. Finally. Peace and quit. Until a few hours later (making this the sixth call in one day) they call back. I answer and they immediately start to ask for my husband, saying they were almost done closing the deal... a deal I know was not happening. I was on the phone for another ten minutes telling them no, we did not want their business and to stop calling. The woman on the phone kept asking me Do you know what we offer? Let me speak with Tyler. Are you the wife? Do you understand what we offer? It was EXTREMELY invasive and scammy. Our experience with restaurants.com ended with their phone number being blocked. Small businesses, please beware. Even if they were to completely change everything about this company, they will NEVER get our business.

Tried it few years ago, just like other said "Don't waste your money". There are not many restaurants accept that coupon. I tried one accepted the coupon, but they charged me a price higher than the regular menu price, at the end I only enjoyed about 20% discount on the bill. Want to say that if the restaurants participate to that program they should accept the restaurant.com coupon as a money. Not a gimmicky to get you go to that restaurants but not willing to accept the coupon.