Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Respondent is a platform that helps researchers recruit high-quality participants for user research, surveys, and focus groups. It simplifies the recruitment process by providing access to a pool of verified participants from over 150 countries.
This summary is generated by AI, based on text from customer reviews
Completed a $120 study through Respondent.io on April 2,2025, and more than four weeks later, I still haven't been paid. I was told the payment was "resent" to PayPal on April 23, but it never arrived. I've followed up with support (mostly with a rep named Kris), but the responses have been vague, repetitive, or unrelated — and now I'm being ignored. This is not an isolated case. My March 7,2025 study payment took six weeks to show up. After doing some research, I found other people reporting the same problems with Kris and delayed or missing payments. It feels like they're purposely stalling, and the excuse is always a "platform issue." I contacted the BBB, but they said wage-related issues are out of their scope. So now I'm sharing my experience publicly to warn others. If you're looking to make money through Respondent.io, be aware: Getting paid may take weeks, if at all. I wouldn't recommend it unless you're okay chasing down support for money you already earned.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account