Resident Advisor

My partners phone was robbed so he could not access his RA app with the tickets, unfortunately he could not reset his password etc either due to authenticator codes being sent to his phone. He emailed RA a number of times asking for assistance and offering to send over ID etc as the concert was going to be on and we couldn't get the tickets. They kept ignoring his emails and emailed AFTER the concert saying they couldnt help and its there policy. Not good enough - they were contacted in plenty of time before the concert and will not refund even though they know the tickets were not used. Sometimes people lose their phones there needs to be some more help in these instances!

I'd bought a ticket from them to attend Charlotte De Witte's after party at ExchangeLA night club on 5/14/2022. When I showed up to the venue, the front desk staff at ExchangeLA claimed they do not work with 3rd party vendors and scanned my qr code to no success. I reached out to customer support on the app (which had a notice that I would receive a response typically in several hours time) but never received any response on the app nor any email to date. I've disputed my original purchase and will be avoiding RA guide from here on out. Highly do not recommend.