Reservationdesk.coReviews 1

They make no apparent effort to resolve disputes. Their resolution dept is email only so you cannot talk to them and they do not talk with the hotel. I had a 3 day reservation. The hotel was unsatisfactory so I spoke with customer service on the first evening of the reservation. I was assurred they would issue a refund for the last two days of the reservation if the hotel agreed. I spoke with the hotel and they graciously agreed. Unfortunately reservation desk then delayed over and over for a month then related they could not give the refund due to the hotel's policy. I spoke with the hotel who denies that they even spoke with reservation desk.

I have subsequently noted on their site they have about 113 reviews. One 3 star, 2 2 star and 110 1 star reviews so it seems this is standard procedure for reservation desk.

In any event, live and learn. I would encourage you to consider using an alternative site to make hotel reservations.