Reputation Defender

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Reputation Defender

4.1

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Reputation Defender Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the efficiency and effectiveness of its services in managing online reputations. Many users noted prompt responses and the relevance of the information provided, indicating a reliable customer service approach. However, concerns arose regarding inaccuracies in reports, with some customers finding irrelevant or incorrect data linked to their names. Additionally, there were frustrations about the inability to remove certain negative content. Overall, while the company shows strengths in responsiveness and service quality, addressing data accuracy and content removal would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
15
quality
12

We monitor reviews for authenticity

Utah
1 review
1 helpful vote
Follow Aloha Q.
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I felt like I needed more information as far as how to get rid of all information of myself on the internet because I don't want it out there

Date of experience: August 30, 2020
California
1 review
0 helpful votes
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Been seeking I think I found a way to keep my personal life private

Date of experience: August 29, 2020
California
1 review
4 helpful votes
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Poor service and bad inromation
September 30, 2020

While the team was professional and helpful in answering my many questions. They gave me bad information related to how the monthly monitoring service works. I was told that once I paid I would get an email for me to fill in my information so that monitoring and subsequent listing removals be done. This was wrong info. I was supposed to list the information on the sign up page itslef. I called to say the email did not come I did see other results which were meaningless and not even worth the $10 bucks/mo. The agent said to fill in my info on the site and she would reset the 30 day search for that day. THAT NEVER HAPPENED/ So I am paying for what seems to be a worthless search and removal.

Reputation Defender attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 28, 2020
Nevada
1 review
0 helpful votes
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Not clear on what I'm rating good or bad, was it good you found the information, was the information incorrect, was it bad that you found it? Just not clear on your rating system, but it's been one of those days... may be me, not you ;)

Date of experience: August 27, 2020
Massachusetts
1 review
1 helpful vote
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One was right and other was not right information on me

Date of experience: August 27, 2020
Georgia
1 review
0 helpful votes
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Quick, informative, and did not make me sign up for anything unless I desired.

Date of experience: August 25, 2020
Ohio
1 review
0 helpful votes
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Interesting
August 25, 2020

Interesting - focuses on me, however, and I'm looking for help with my business.

Date of experience: August 25, 2020
Arkansas
1 review
0 helpful votes
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Concerned about online reputation
August 24, 2020

Concerned about online reputation. Was pleased with results.

Date of experience: August 24, 2020
Texas
1 review
0 helpful votes
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Accurate and easy to understand
August 24, 2020

Accurate and easy to understand. Need this for potential business purposes

Date of experience: August 24, 2020
Texas
1 review
0 helpful votes
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I have no idea wtf is going on...
August 22, 2020

I have no idea wtf is going on... there's been no explanation of what appears to be a website driven by a team of monkeys... bizarre is a word that comes to mind! Great work guys keep up the...

Date of experience: August 21, 2020
Florida
1 review
0 helpful votes
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More precisely, I would rate my experience as a 4.5 but I decided to pick 4 since I am limited to whole stars. The application is not intrusive in the way that it channels users, and seems to offer help in the right places. I believe it could be made better by making this load a separate page (or if this is a SPA instead of a traditional website, you could even use routing to make it still seem like a seamless application. That would eliminate the need for the modal pop-up. Also, I noticed with the application itself, I can still scroll the website while the modal is open. The background is lightened to help with contrast even, yet I can still scroll up and down. Almost like the application pop up isn't focused. If you want me to continue to help you define your user experience, let me know using the email provided. It's free of course, I'm looking to learn more and get more experience by experimenting and designing the user's screen to compliment the brand. Up to you!

Date of experience: August 19, 2020
Texas
2 reviews
0 helpful votes
Follow Ahmad A.
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A lot of names appear in search results were not of me. I am concerned if it truly inly included me in the ratings.

Date of experience: August 17, 2020
Michigan
1 review
0 helpful votes
Follow Harlinza T.
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I when I was on Oklahoma most wanted I was not charged with that because it was not me they release me after talking to the detective and it was never heard of agine I got a Atorney for slandering my name in tryied to get it removed and they said they couldn't the rest of my charged I was a kid that made mistakes I only got. One charg since being a
adult

Date of experience: August 16, 2020
California
2 reviews
0 helpful votes
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Impressive service with always room for improvement!

Date of experience: August 15, 2020
Iowa
1 review
0 helpful votes
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5
August 13, 2020

5

Date of experience: August 13, 2020
California
1 review
0 helpful votes
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Very informative, ease of use and communicated well

Date of experience: August 13, 2020
North Carolina
1 review
0 helpful votes
Follow Darrick K.
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Simple, fast and straightforward reputation report card assessment.

Date of experience: August 10, 2020
Colorado
2 reviews
0 helpful votes
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It found good information and gave me the details I needed to make a decision.

Date of experience: August 10, 2020
Florida
1 review
0 helpful votes
Follow Richard H.
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You gave free information based upon facts uncovered that may or may not be true.

Date of experience: August 8, 2020
Texas
1 review
0 helpful votes
Follow cilena W.
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Public records that I am most concerned about for my work and volunteer, showed up.

Date of experience: August 7, 2020

From the business

The world's most trusted ORM company, ReputationDefender helps individuals and businesses improve their search results and protect their privacy.


reputationdefender.com
Founded in 2006
Redwood City, CA, United States