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I placed an order for 2 plates and decided I needed 4. I sent a cancellation which was ignored until until three days later after the original order was shipped. I placed a second order for 2 plates and again decided I needed 4. I sent a change order which was ignored until 3 days later after the original order was shipped. I will place an order for 6 place settings but it won't be from Replacements.com since they don't provide any customer service.
A couple of ladies started this china replacement service in a garage. Now it is a huge and successful operation.
They have a vast inventory of discontinued patterns as well as new pieces.
I keep them bookmarked for my Spode "Pearl River"... but quite honestly I prefer to do business with ebay... better deals to be had.
Not that I have criticisms with Replacements.com... they are willing to take your money, when you become desperate for that missing piece. They saw a niche and seized upon it.
"It's not personal... it's just business" right?
I am giving them five stars for their efficiency and organizational attributes.
I was moving and through some mix up my flat wear was left behind, then stolen. It was out of production but my sister told me about this site. I was able to replace everything plus add some pieces. It arrived in protective sleeves in a timely manner. I am very pleased.
Out of the blue, they emailed me an "offer to purchase" items I possess and they, eBay, Amazon, and the dark net markets do not have. For the time and cost to pack and ship, I would net Less Than $Zero. Offer me more than pennies for something a customer has asked you to find and is willing to (and will) pay 2,000x that amount.
I am an old hand at buying all sorts of items online from overseas, but often find sellers of fragile items dont supply to Australia- or charge killer prices for S&H. China and glassware are really difficult to get. Not so Replacements! I recently purchased from them and Im blown away by the speed, quality of packing and overall service. In particular, the cost of shipping was exceptionally good and handled by FedEx. Having sourced the same items at the same sell price from 2 well known department stores over there, their shipping costs quoted were almost double the Replacements cost. My order attracted some local taxes, and this was collected and paid by the carrier without me having to complete any additional paperwork - brilliant. I can unreservedly recommend this terrific seller to Aussies wanting to access thousands of product choices confidently with no fuss.
I just love this place. I've had some hard-to-find Corning and Corelle pieces that I've found nowhere else -- found them at Replacements. Most recently, I was looking for stainless steel flatware pieces; I had absolutely no information on a manufacturer or age. Went in under "bamboo" and "miscellaneous", and there they were. Also was able to date my grandmother's old flatware from the early 1940s. Really love this place. Phone customer service people are so very nice, too.
Good info, although the photos and descriptions could be improved - not sure what they actually have in stock. Registered a china pattern with them a couple of years ago and have not had a single response that they found a piece for me, so am thinking that there's not a lot of manpower behind the site to keep it current, or people looking for your requested pattern. Prices set on the replacement site are quoted on other sites (such as eBay as price references), but they are no way near what the market will pay for such pieces. What they are asking for replacement china on their site is astronomical compared to what you could find on other websites that sell porcelain or china goods. They might have what you are looking for, although every china pattern I am interested in and have checked on their site, they don't have the actual pieces in stock.
