Replacements

I brought a number of very carefully wrapped items, both silver and china, and researched piece numbers and items carefully. I seriously question the Inspectors as they misidentified silver items and if you request a review they discount your items even further. I brought In perfect china pieces and they somehow got "nicked". Will never trust them again.

I ordered some dishes and some cloth placemats and napkins from Replacements. After placing my initial order, I asked if I could add 8 small side plates to the order. Customer service advised me that this would incur additional shipping costs of $100 (I live in Australia). I asked customer service to double check the rate as this seemed high and they informed me that, due to the additional dishes, shipping my order would now require two boxes rather than one. Reluctantly I agreed to the additional costs. When I received my two large boxes, one box contained all of the dishes, nicely packed but with plenty of room as it was also full of popcorn filling. When I went to unpack my second box, it was empty except for 8 cloth placemats and napkins and 95% popcorn filling. These cloth items would (easily) have fit on top of the first box and provided additional protection for the dishes. I was basically charged to ship a large box of popcorn across the world. I then contacted Replacements and asked for a refund of the shipping fees for the second box. I assumed it would be a no brainer as any business (should) agree that charging a customer $100 to send out a large box containing only small cloth items was ridiculous. Instead I received a silly response stating that the second box was necessary to ensure all of my items arrived safely. When I questioned exactly how removing cloth placemats from a box of dishes increased the safety I didn't get a response. Not only were their shipping rates outrageous to start with, at the very least they could have shipped the placemats in a box 1/10th of the size of the box they sent. Nothing but price gouging of an international customer.

I had purchased these year plates for my grandchildren's Christmas gifts, a different plate for each year my grandchild was born as a keepsake for each one of them and the 2007 plate isn't in a box. How am I supposed to wrap this and for my grandson to keep and store so this doesn't get broken. I will think twice about ordering from Replacements.com!

I recently sent my china and crystal to Replacements Ltd to sell after getting an offer from them. The crystal had never been used and had been packed away for over 30 years. Surprise, surprise, Replacements Ltd told me that the crystal, according to their inspection, was excessively scratched and they could not provide pictures to support their claims. So of course they reduced the rate of the crystal by 25%. I requested the crystal be returned. Their inspection of the china I sent was very questionable, saying one piece was broken, no way I believe that either with the packing that was completed with the china before sending. I would give them no stars but it wouldn't let me. Replacements Ltd is a rip off and very dishonest. Find another place to sell your china, crystal, and other collectibles.

I ordered four china mugs and paid $9.99 shipping for each item on top of the mug price. One mug arrived broken because their packer stacked 1 mug inside another with only a piece of tissue between them. They were 2 stacks of 2 mugs in a huge box of peanuts. After many emails I have given up attempting to recoup the shipping cost for the 1 broken mug. They refunded the item price only. They will not accept responsibility for the extremely poor packing that caused the breakage. I am also wondering if the mugs are fakes since they have a sticker on the bottom identifying the brand instead of the stamp the older ones I own have. I am so disappointed I did not google the company for reviews before purchasing. My experience with Ebay and the delivery of a fine bone china teacup and saucer was divine compared to this.

I received plates that were in good condition, as pictured. However I called up to ask a simple question about obtaining the invoices, as there was a problem with my login, and the customer service rep was incredibly rude. Instead of answering my question, he spoke to me as if I'm a computer illiterate. The question could have been answered with two simple sentences. Instead, he started explaining:
1-how to create an account (detailed directions);
2-the benefits of having an account (detailed description)
He went on and on and wouldn't listen to me so I could get an answer. When I finally asked him to be still and listen to my question, he said, if you don't want me to speak, then we will scan in the invoices and email them to you.
Again I said, please tell me how to find the invoice. In the end, amidst a lot of unncecesary verbiage. I was finally able to ascertain the answer:
1-create a new account;
2-click on order history and you'll find all the receipts
He could have said that to begin with and wecould havefinished in one minute. But to give me a long unnecessary soliloquy and not listen to a word I was saying, is rude and offputting. So much so that despite the fact that I was satisfied with the order, I don't want to do business with this company again. I expect when I call customer service, the rep should listen to my question, give a concise answer, and treat me in a courteous and respectful manner. And if I have further questions, I can ask.

ITEMS PURCHASED HAD OLD PRICE TAGS OF $9.00 AND $12.00. THEY CHARGED ME OVER $150. I CALL THIS PRICE GOUGING.

I have four sets of antique China. When I look at their offer and what they sell it at, it's at a 75% markup. I live a half hour away and because of their lowball offer I have to ship it. No thank you. Not worth my time and energy nor cost effective

I offered them 8 Villeroy & Boch salad plates in mint condition. They were selling them on their site for $80 each. They offered me $2 a plate!. It was going to cost me more than $16 to ship them to Replacements and I would end up losing money. I'll sell them on line at a loss, but still do better than dealing with Replacements.

I wish I had read all of the complaints - including about selling counterfeits - before I ordered from these people. I ordered replacement dishes from Replacements.com. As soon as they arrived, I could tell most of the dishes they sent me were knockoffs - they were larger, cruder in shape, and whiter than the originals I owned. When I complained, Replacements.com agreed to refund my money - if I mailed back their counterfeits at my own cost!

I have ordered many items from Replacements Ltd (replacements.com) to fill in older patterns of china that my grandmother's and mom passed down to me. This time, however, I received five items, four of which had noticeable wear and damage that could not be attributed to the manufacturing process.

Two Oval Serving Bowls and a Round Serving Bowl all had small chips along the rim. Also, a 16-in Serving Platter's rim showed wear along both its top and bottom edge, most likely due to repeated rubbing while being taken in and out of a cabinet that it did not actually fit well in. The Serving Platter also showed crazing over the entirety of its smooth surface.

It's worth noting that all of these items were sold for full price. They were not listed under the Minor Imperfection or Major Imperfections sections that discount the pieces either 25% or 50% respectively. I have bought pieces from them in the 25% off category and none of them showed the damage that these pieces show.

I did speak to a very courteous and professional customer service agent who, after speaking to her manager, was only able to offer me a $30 e-coupon (because I had been a long time customer). I then spoke directly to a manager who steadfastly stated Replacements Ltd does not sell chipped items, even though I had sent him multiple pictures showing that. He questioned that the pictures actually showed chips. He instead, insisted that the damage/defects in the numerous photos I sent him represented imperfections (my view was these were crazing, chips and a gouge through the glaze) that customers should expect in discontinued patterns. When I pointed out to him that these items were sold for full price and were not listed in the minor damage or major damage sections, he said Replacements has a different standard - a lower bar - for older discontinued china patterns. He said customers should expect minor damage to pieces that are nearly a century old. When I asked him to differentiate minor damage we should expect vs Minor Imperfections in their 25% off section, he again, said they have a different standard for discontinued patterns. When I asked him where this was stated on their website, he said that was something all customers should already know. He went on the state that Replacements Ltd absolutely does not sell pieces with chips or cracks. It was at that point I drew his attention to an order I had made around the same time where Replacements had sold me a Hurricane Sconce from a different pattern that indeed had a chipped globe. (Replacements did give me a full refund for that item.) But when it comes to old china, this manager was not willing to budge one inch.

As a matter of fact, he said when they received the china from me (I'm not paying any amount for chipped china), they would be re-listed on the website as having no defects or imperfections! Seriously, how can anyone make that claim without seeing the pieces in person? It shows how completely he dismissed my concerns about the quality of the china in question and also reveals, in glaring fashion, the hubris of at least Replacements Ltd manager.

My advice is be very wary about purchasing retired china patterns from Replacements Ltd. To be quite honest, I find it unbelievably sad that it's possible to get a more fair assessment of the quality of an item on eBay or Etsy.

I was expecting China and received plastic. When I tried to find the original description it was not available. Since I have to pay for returns I feel taken advantage of.

I went through a tedious process of taking photos of the Versace, Lynn Chase, Gorham and other hard to find pieces of china that I no longer wanted and desired to sell. By the time, I received the offers to purchase from Replacement, I had spent hours sending info and photos to Replacements just to see if they would be interested in buying from me. I was STUNNED to see the low offers. They are selling a "discounted" Versace plate (discounted to $259.95 from $319.95) but only offered me $103 for my new, never used, mint condition plate. One of my Lynn Chase pieces was a "5 3/4" berry bowl" which they are selling on their site for $109.95. They offered me $3.00! YEP! That is what I said, THREE DOLLARS!
Again, ALL of the pieces that I have offered for sale are new, never used, mint condition pieces, some of it still in it's original box. I could go on with other pieces. But I think you get the idea here. Replacements.com is REALLY money hungry when they want to give someone nothing for what they will charge outrageous prices for.

I spent more than $100 for shipping. I wrapped everything securely as they instructed. Among more than $500 worth of items according to their culculation, $60 worth items were reported broken during shipping. The items are bone China and they are really hard to break. The fragile stickers seemed to have done nothing to do with shipping. I don't know if it is USPS or replacements.com. Please note that they might tell you that items were broken even though you followed their wrapping instructions.

I have been both a buyer and a seller to Replacements Limited in North Carolina. At age 85 now I don't know that I have ever known a company that has such amiable people working there. Many many of them have been there for 20 plus years. I got to know Bob the owner to some extent just because he walked around and talk to both his customers and his employees. He had regular pizza parties for them and they could bring their dogs to work. It just seemed like it would be a wonderful place to work. That speaks volumes for the owner and training employees. Be assured that when you buy from them you are getting merchandise that has been thoroughly examined for any flaws. This is an outstanding business in every respect.

Bought replacement glass, paid 125% of the cost of glass for shipping. Received wrong size item. Per conversation with customer service: it is my fault. My options? Pay again 125% of item cost to ship it back.

I ordered new plates to replace some in my Pfaltzgraff Lido Beach set. The new plates look like they are knock offs. There is hardly any pattern definition. They are a different color and a different weight than the originals

I have replaced pieces of my dinner set from this company several times over the last 10 years. A couple of years ago a decorator item I ordered never arrived and I went through the process of claiming from them. Now a grandchild has broken another piece in my dinner set - the highly judgmental accountant has decided that I steal from them and refused my order. Apparently items to Australia are never lost in the post? Disgusting customer service. Not impressed.

Absolutely the worst customer service I've encountered for years... a 1 out of 10. I ordered several plates that added to an existing set. The die lot on their Lenox Chirp Dinner Plate was blotchy and it had a small, blue permanent ink marking on the back (not on original). Drew told me to send him pictures of my original, side by side, with their plate and he would try to find plates in stock that would be satisfactory. It has been 4 weeks, 4 emails, 2 voice messages and a successful return of the defective plates to their customer care team and no one has bothered to even tell me that they are sorry that they don't have a suitable replacement.