RepairPartsPlusReviews 49

This replacement digitizer is a waste of money. RepairPartsPlus customer support was not helpful and would not honor a warranty replacement within less than 60 days of delivery when clearly the failure was the part they provided, not the installation. I installed the digitizer with the provided home button (when delivered the new home button is attached to the digitizer with adhesive). In less than 45 days, the adhesive holding the new home button in place failed rendering it useless. The suggestion from customer support was to remove the digitizer and apply new adhesive. This is not easily done because: a) the digitizer is very difficult to remove without breaking and b) I do not have new adhesive tape to reapply the digitizer to the ipad or the home button to the digitizer.
Additionally, the new digitizer has a "dead zone" where it is not responsive to touch - something that developed ~45 days after installation.
I would NOT recommend this digitizer replacement to others or this company in general due to their poor customer support. I am giving the review 2 stars because they delivered the product on time.

I bought a screen replacement from repairpartsplus.com. It seemed great, and I installed the new screen. Within about a month, an entire band of the new digitizer stopped working. We were traveling and did not get a chance to contact them until 6 weeks from time of ordering. I contacted them about it and they would not replace it under their warranty because I did not know whether it happened exactly within 30 days or not.

EDIT 9/28/2020. The battery that I bought from RepairPartsPlus was also defective. It started bulging about 3 months after purchase. I first noticed because I had to open the phone to replace a shattered screen (not the one from RPP), and then realized that the phone wouldn't close completely. But I thought it was my fault somehow, because it was not too far off of normal. It just wouldn't fully click back together on one side. Anyway, we kept using it but kept an eye on it. Within a week it was bulging so much that it caused a slight crack in the new screen. It was clear something was really wrong inside. I opened it up again, and saw that the battery was bulging way out. It was clear that it could even be dangerous at that point. So we stopped using it immediately and ordered a battery from another seller.

Defective screen, I get that. It happens. But then the company needs to send a replacement. They son't stand behind the product, so I can't stand behind the brand and you get a bad review. But BOTH items I ordered from them were defective? That is inexcusable. There are lots of websites selling stuff. I do a lot of repairs, and I get batteries and screens from lots of sellers for lots of electronics. But I have NEVER had such a bad experience with a seller.

Everything was included. It took me 20 min from start to finish. Be sure and watch a few diy videos prior to first repair and review just how flex cables release/lock and also the correct cable orientation (gold contacts up/down). When reinstalling new flex cables be sure to inspect connections to assure flex cable is properly seated (white line) on flex cable will be flush with flex cable connector socket when properly seated. Remember to push the flex cable lock back down to secure cable in connector.

For my IPAD 4 - Was hoping to have a nice easy repair but the tools provided were cheap and will not remove the glass at all. One tool just broke and the other lost it's edge after one pass. The video is showing a guy removing an already changed glass which would be super easy. The factory sealant does not come loose that easy. Now my screen is all messed up and not sure I will ever be able to get it off and clean it up to get a new one on. Just have a pro change it out. Not worth runing your IPAD

I took the time to speak with the customer service to ensure I was getting the correct part and it was everything I needed. That did not turn out to be the case, so I had to return it. My refund from RepairPartsPlus was minus a 20% restocking fee, a $4.00 repair part plus prepaid fee and additional $3.99 "free shipping fee". Wasted my money, for all I know the repair parts plus customer service person I spoke with knew it wasn't the correct part and I would have to return it, they make money either way. If you are absolutely, 100% sure the product you are purchasing won't have to be returned then perhaps Repair Parts Plus is okay.

Accurate instructions, easy fit, at all points, works just as if the original. I YouTubed several sights, got some visual practice, then went to the shortest site for the install. Apple phone any year may have slight variance on install. Heating the old screen to remove was a help. Definitely having a safe non-movable location for the screws, they are different sizes, it made for a no mistake re-install. The only step no one mentioned is dust the interior of the phone, with a small brush, after removing the cracked cover.