Reebok Canada

My experience with Reebok was awful. I bought a $160 pair of shoes, discounted from $300.00. Had to return them after just 10 wears as the soles bubbled out/holes in soles, and the front seams were coming undone. I contacted warranty and they supposedly sent me an email to respond to about my shoes, yet no email came in. They had to give me another case number. After the new case number i finally sent the pictures and description of the shoes. Heard nothing. I then called customer service and they said that they havent received the claim. They then reissued me another claim number and asked if i could provide them with another email address... and i said no. And what i looks like is that the email was already attached to my previous claim number, basically meaning that they did receive the claim but just didnt care. So after creating a few claim numbers bc they just didnt want to send me warranty I finally received my voucher to use on their site. Well the darn voucher was not valid... so now i am still getting the run around about this voucher. After 8 months of hell i finally reached out to visa and they solved the problem. During all the times that I have spoken with customer service it was just a joke. The lying and the complete ignorance and lack of care for the customer. It didnt matter how kind you were to them. The last person that I spoke to just decided to leave the online chat saying that she had resolved my requests when she blatantly did not. I told her that 8 months of waiting for a voucher with them constantly giving me a new voucher code that did not exist was not resolving my issue. Please do not buy from them, unless you are certain that their product holds up and you would not have to ever get in touch with the customer service

Here's the scenario: you spend over $100 on a pair of sneakers that wear out in the sole within five months. The rubber is bubbling and popping; water and rocks are working their way into the shoes, under the insoles. The company claims that they have a 2-year warranty on shoes, so you reach out to them for help, thinking this might be a dud pair. You submit a warranty claim, which goes unanswered for a month. You call them instead and are told the wait time is three hours. You try the chat function on their website, which says there are 14 people ahead of you... 18 hours later there are still 2 people ahead of you, and when it's finally your turn, it says there are no representatives available. You try contacting them via social media and are ignored. You write a negative review of the product and experience on their website and they reject your review. "Here's a link to our review guidelines," they say. The link leads to the homepage. Finally, you take your pair of shoes and throw them in the garbage, where they were likely designed to go in the first place, with the intention that you would buy a new pair very soon afterwards. Does this sound familiar to you? If so, you must have shopped with Reebok.

Awful and non-existent customer service that doesn't actually fulfill the role of customer service. Paid for my order well over a week ago. No updates on shipping/dispatch time, and online customer service (after waiting in a que for at least a half hour) can't give you any information or cancel your order (so what do they even do exactly?). Still waiting for an update on my order which has shown no movement or update in over a week, tried to cancel the order; which CS claimed they can't do (most companies can cancel an order if it hasn't shipped). Ridiculous. They don't deserve to be in business... and that's coming from someone with a business background, worked in customer service for a decade, and also sells online. Stay far away from companies like this..

I purchased a pair of shoes and the were delivered to a central pick up. There was no phone number for the cental delivery to contact me. The item was shipped back to rebook canada by their shipper. I sent an email inquiring about my item. NO RESPONSE. I called and was PUT ON HOLD FOR 1 HOUR AND 15 MINUTES! Spoke with a customer service representatives and was told my item would be reshipped and I would receive a new tracking number by email. NO EMAIL, NO PARCEL, NO RESPONSE to second email inquiry. HAD TO OPEN PAYPAL DISPUTE to receive a refund. I would expect more from REBOOK. Will never buy online again from rebook!