RedmartReviews 3

Don't order from them. If anything goes wrong, so much of your time will be wasted.

On 9 October 24, at 11am, their delivery man sent my order of mostly frozen items to the wrong unit, so everything was left to melt in the sun for hours until we realised at 3pm where they had left the packages. I immediately raised the issue to CS, and the delivery man came by that night, unannounced, to collect the cold items that I wanted to return. He promised that I would be refunded.

Nothing happened for days, so I initiated refunds on their app. I received only 5 refunds out of the 12 frozen items I returned. Days later I contacted CS to check what's going on, and was told they'd expedite my case to the relevant teams to process my refunds. They promised an update within 7 hours.

2 days later, after having received NOTHING, I contacted CS again, and they at first told me their refund policy was 7 days. How dare they. I explained everything, again, and they told me, again, to wait for the relevant teams to finish the "investigation". Of a case where their staff made a mistake that caused me inconvenience. I tried asking to be put in touch with someone who could help me, but they refused to say anything aside from "sorry, wait". They eventually ended the chat on me without giving me any sort of clarity.

I've just submitted a complaint to CASE. I'm absolutely furious with redmart/lazada.

I understand that mistakes happen. But I also expect them to be rectified ASAP. 10 days is absolutely unacceptable, especially after I tried asking for help and was made empty promises more than once. I'm beyond disappointed.

I bought a case of 6 bottles of Chandon costing $199. These were for a special occasion. I opened the first bottle and it was corked and therefore not drinkable. I opened a second bottle straight away and also undrinkable. I contacted redmart the next day when customer services was open and they have refused to give me a refund or exchange because I ordered more than 7 days ago (it's still only 10 days ago). Champagne is not something you just drink straight away! This is unacceptable. I sent pictures of the opened but not consumed bottles and said they could collect all 6 bottles if needed. If this is not resolved I will have to go to small claims court.