RedBox

I went to rent a movie the screen was faded out and hard to read. The one thing I could read was when I was given the option to buy the DVD as used for $4.99. I ended up getting charged $34.07 because they said I rented and didn't return. When I called there customer service to explain they refused to do anything about it. There customer service is like talking to a brick wall. I had to call up my card company and dispute the charge.

Purchased Roku from Walmart and it came with a $5 dollar off streaming coupon. Entered the code and it said can only give you $1 off. Total scam. Wonder if Roku and Walmart know about these business practices.

I stream all of my TV channels and movies, I use several different sites but only have a problem when trying to watch a Redbix movie? To even hear the movie I have to set thee volume to max 100 then if it is a free movie with commercials? The ads are horribly loud!
Out of every site I stream from? The normal volume level is set@ 18.
Called customer service and couldn't understand what they were saying because of the heavy accent but all I got was? I don't know sir? Maybe try to delete everything and try again...

Rented a movie to stream only half way into the movie and I got kicked out 4 times and it froze 4 times. I called customer service and I was told to try it on my phone? Why would I do that when I can watch it on a new big screen TV? They refunded me but also removed the movie from my queue so I saw half of a movie and wasted a Sunday afternoon. I will never stream through Redbox ever again!

Red box is sure to be the Blockbuster example of corporate failure for this generation. Promo codes don't work. Promos don't populate online or streaming accounts. No chat function for customer service. Tv app isn't clear with which movies honor which promotions until you go through the hassle of entering information. Sell your stock now.

No way to unsubscribe on site! I searched and searched. So I called the phone number & as dropped from call both times. I tried to talk with a specialist on the site and it expected me to pay $1.00 and fill out a form to do so. I finally got a helpful person on the phone and got it done after much frustration. No site should make one jump through hoops like this to unsubscribe.

The title says it all 45 commercials, we counted them, on an 89 minute movie. Pitiful! This has so disgusted us that we will not even rent from the kiosk anymore!

Rented a movie, returned it, and got charged ten times the price, spent over an hour on the phone and they won't refund my money unless I sign up for account, which I didn't need to rent the movie or to be charged, and even though they have the credit card number they won't refund my money unless I sign up for their account(ridiculous, I have to sign up for an account to get MY money back, that they incorrectly charged me for), they are thieves, their business model is terrible, they hung up on me twice when I called, and they are totally unreasonable, save yourself the trouble and stream or rent your movies at home

Tried disputing a charge and had terrible customer service and said there was nothing they could do. Will not be using their services again.

I ordered two ice cream makers in October of 2021, It is now March of 2022 I have never received the items I have emailed customer service at least 5 times. Rad box does not get back to you and their tracking numbers do not work, Does anyone know how you get your money back from this company? WORST COMPANY SERVICE EVER!.

Called customer service with no help. They want your card info and name but can't tell you what movies you rented. Told them just buried my father forgot about movies but returned them now they take money as they please.

I rented 2 movies from Redbox, I returned them the very next day. I received an email stating that only one of my movies were returned and I will be charged until the second movie is returned back to Redbox. I called customer service to figure out what the problem is because I already returned both of my movies. I called customer service a total of three times, and every time I would try and speak to them about my issue they would hang up the phone. Very disappointed and I will not be renting from Redbox again

Dont make a mistake on your order, once they "fix" it the disk you wanted at the kiosk you wanted it at is gone, even though you just had it reserved 1 min ago.

Received an email advising my points expiring and advertising many new additions to their available movies. Needed to use some of my points; instructions advised to hit "use points" at checkout. I happened to pick "Jungle Cruise". I searched for 15 minutes trying to find the "use points" option. I was SURE the problem was me. It certainly was hidden somewhere that I was not finding it. NOT! After trying every site map possibility, I called Customer Service. Waited 10 minutes, and was told Jungle Cruise was not eligible for rental with points. That and about 5 other movies were on this unbeknownst list. I calmly asked the "hard to understand" individual to repeat the list. Sure enough Jungle Cruise was mentioned. I asked the obvious question. Does that list exist anywhere that your renting customers can see it, or know it even exists? You can guess that the answer was "no". Way to handle easy situations, Redbox, and keep your subscribers in the dark, as best you can.

It was now my goal to get a free movie, without the help of Redbox or my points. I found a discount of $1.25 from a day old email and I had $. 67 left on a long forgotten gift card. I owed $. 64. So, while I didn't get free, I still felt that I won! Losers need to make things like this known and rules/restrictions available so we don't have to go through craziness to rent a movie. It's not worth it to either party concerned.

No sound of streaming the movie i rented. In addition nobody to contact and after sending email takes 3 to 5 days to get back to me? So nobody can help you even though it has a chat option.

I incorrectly received an email from Redbox including details of a charge. They didn't respond when I replied asking them to confirm that this was a case of someone mistyping an email; as a result I had to cancel my debit card as a precaution. Would give zero stars if it were an option.

Redbox sucks balls ask you for money on movies you can buy at Walmart for $4 want you to pay $2 every time you watch it old movies from back in 2000 still charging you money for LOL and too many damn commercials in the free movie section I'll stick with tubi..

Stole my money. Double and triple charged me. No refunds. I will never use Redbox again. They are a terrible company.