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ReAssure is a UK-based life insurance company that offers pensions, retirement options, and investment products. They provide information on various types of policies, including individual and group pensions, annuities, and whole-of-life insurance.
This summary is generated by AI, based on text from customer reviews
Avoid like the plague
1a. Options, options, options, THEN
1. Phone robot does not function
2. Client help takes too long, today 8 minutes to tell me I have no bank account, they have paid my bank for past 20 years!
3. they are tortoises, if you send an email you are lucky to get a reply within 2 weeks. If you mail them in England the reply comes from Holland, if your'e lucky!
Now they informed me they had lost £5000 + of my pension pot but not to worry they would reimburse it.
I've asked for a full explanation but if the past is anything to go by I doubt I'll get one.
This is 1 pension company to try and avoid.
Date of experience: July 08,2024
They have a new website, unable to find my pension with them for 20+ years.
Emailed them, they agree it can't be found on but offered no solution.
Phone them, they found it so I'm waiting for the statement and other information I requested. This normally means a wait of 14-28 days but they often don't send information requested.
All in all they and the website are the most inadequate possible.
I have had 2 Financial Services Ombudsman claims against them found in my favour.
FIND AN ALTERNATIVE PENSION PLAN.
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