Readyourheart

I had a very disappointing experience with Read Your Heart. I purchased a Classic Solitaire Oval Moissanite Four Prong Polish Engagement Ring for $269.94 on March 30,2026. After receiving the ring, I exchanged it for a different size.

Unfortunately, several months later, while my wife was wearing the replacement ring, the center stone came out of the four-prong setting and was lost. I contacted Read Your Heart and requested a full refund because I was extremely disappointed with the product.

The company declined the refund, stating that the order was outside its 30-day return period. Instead, they offered to send another ring if I paid an additional $80, then $60, and eventually $40. I did not want another ring or to pay additional money after the original ring failed.

I understand that the company has a 30-day return policy, but I was disappointed that there was no reasonable resolution offered after the center stone came out of the setting. My experience with both the product and the customer service was disappointing, and I would not purchase from Read Your Heart again.

Ordered a ring expecting it to arrive 2 -3 days after processing as advertised. After two weeks I realized it was not going to make my 30th wedding anniversary so I canceled. No cancelations. I found the same ring on Amazon for $100 less and it shipped next day. I got their ring after 30 days. I tried to return it. Went back and forth 6 times finally got a return authorization and sent the ring back unopened. They will not refund my money. I had filed a charge back with my CC company but lost it when the ring finally arrived. Now I am fighting to get my refund which they will not honor

Ordered two items, both discolored after a month of only hand washing with gentle soap as I have sensitive skin. First time they replaced the time after giving me a 30% discount. Second time they offered a discount IF I would pay for a replacement. They refuse to refund my money.

I originally bought a ring from them, 2 ct, gold setting. It arrived within the window allotted. The ring was lovely, but the gold setting made the stone look yellow, which I didn't care for. When I decided to exchange it, I figured, why not go for a bigger stone? So I asked for, in return, the white gold setting, 3 ct ring.

I contacted them on how to exchange the ring, and they countered with an offer to keep the original ring and gave me a sizeable discount on the one I wanted. I figured, why not? With the money I'd spend returning the original ring (after all, it was no mistake on their end), it would even out anyway.

I received the white gold tone, 3 ct ring and I love it!

I now have 3 rings from this company and I'm very satisfied. The only grievances i have are the rings' shanks. I feel they can be a little studier. Also, most rings are now made with a roundness inside the shanks to make pulling the ring on and off easier. These rings don't have that.

All in all, a good experience.