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The back story is this company is VC driven with profit as their only focus. When they took over several years ago, they gave raises to their drivers, but got rid of customer service. Not a sustainable model in my view. I've been with them for over a year. They skipped my October delivery with no communication and my regular driver didn't even realize. The driver is a good guy, but deflects any problems. Assured me his manager would call me that day. Never received a call. He just does what's on his Ipad. After My December order was 80% missing and I searched around my building to find it, realized it wasn't there. There was no one to ask what happened. I searched online and my account acknowledged and I was not billed for missing products. Where was the notice or the warning or the apology? All my account said was that my next delivery was in January. I have employees and events that I thought I could depend on these guys for. There is no phone number readily available anywhere and the 'chats' and other e-communications are an endless loop. Spent literally hours in the last couple of months to communicate, to no avail. Yesterday, it took me over 10 minutes with a bot after I finally got on chat before I 'supposedly' got anyone who could respond. Not even sure this person was real, other then a 'yes' response when I asked. No answers after 6 pages of back and forth chat texts and another 25 minutes wasted in between responses. Finally I told him if I didn't get my order by next week to please cancel my account. He said I couldn't do that online and I had to call in - THEN I got a phone number(?!?!). I said no way I'm going through this again & I would just have to block my card and I will. By the way - here is the number so you don't have to go through hell like I did... *******282 M-F 8-6 EST.
Delivered before scheduled date and no one in the office. So they didn't pick up empty bottles. Now they want me to pay $19 to have them correct their mistake and pick up the empties.
I would give them a ZERO if I could still write a review.
They never respond to emails. The chat bot is useless. The options for scheduling and changing deliveries are useless unless you just want to "skip". Even when you reschedule deliveries, they don't show up. WHAT A WASTE OF TIME.