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The company's reputation is significantly marred by consistent complaints regarding poor customer service and unreliable order fulfillment. Customers frequently report long delays in processing and shipping, often coupled with a complete lack of communication from the company. Many express frustration over unresponsive customer service channels, making it difficult to resolve issues or obtain refunds. While some customers appreciate the product selection and pricing, these positives are overshadowed by the pervasive sentiment of dissatisfaction and distrust, leading to recommendations to avoid purchasing from this company altogether.
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The 110% price match guarantee is only valid if it's convenient for them. It's completely fake. I found a pair of boots for significantly cheaper on a completely legitimate site. So, I thought, This is a perfect opportunity to use the price match to my advantage.
I was on hold for over a month.
I ended up losing the first deal, because they had me waiting so long on a response.
I emailed them, and after 2 weeks, I called. The line is conveniently ALWAYS busy. So I message them on facebook, with no response.
FINALLY, after over MONTH. I ask publicly in the comments for a response, which is quickly deleted. They delete all their negative reviews!
This website is completely unprofessional, and rude. Not worth your time.
In Reply:
First off, regardless if that was true, it's only professional to reply. You're customer service is a joke. But god forbid someone leaves a review you can't just delete, that got your attention pretty quickly.
Secondly, Read your 110% price match guarantee. There are literally no specifications, so if you're going to have rules on it. Specify, because that deal, was a complete option to me, I happen to be a member of the website (which is free for 3 months which was included in a screenshot.), due to your laughable customer service. I could not even get a response on whether to take the offer presented to me until it was too late.
"Appeared" is also a ridiculous word to just throw in there, considering it comes off as if that's not the actual price or something.
That was really special of you.
And dupping? The only people "dupping" are the ones who have an F rating by the BBB and 48 complaints filed against them.
Ray at RaveReady is AWESOME. Speedy response time and very efficient in how they operate. Great experience, and great lights! The shipping notifications were quick and personal, and any issues I've seen anyone experience are quickly alleviated online. Great work!
Absolutley love them! The order took a week longer than I had anticipated, but made no dent in my satisfaction. The black cubby boots are beautiful in design comfortable and leave plenty of space in the front for my toes when I dance, the fur although synthetic feels like real rabbit fur. I can't wait to stomp around in these. <3
I placed an order on 7/16, it is now 9/9 and I have received nothing. After 1 month I contacted them asking about the order. The holdup was a shirt that was out of stock that would arrive in 1week... 2 more weeks pass and I have to contact them again, still no shirt. Another week goes by still nothing. I ask to have the other items on my Oder shipped, not to wait for the shirt. Nothing has shipped and they are not responding to my emails... This was my first order and will definitely be my last.
These gloves are only limited to the imagination of the user. Only problem is it takes a while to understand fully how to program them.
Overall, everything from the shipping support to customer support have been fantastic. When a problem came up I could easily depend on a quick response and quick solutions. It was a bit rocky when I first got my OSMxyz set, but the great customer support definitely made my first experience with RaveReady one to remember. Hope to continue getting great service.
Amazing chip that grows with you unlike anything else on the market truly a unique experience
I've ordered a few things from Kickstarter and the OSM micro lights have made it to me the smoothest. I had no issues with shipping and getting a tracking number helps me know when to expect it. The customer service seemed on point. Users in the Facebook group that had issues seemed to get prompt help. These guys are even helping out with tech support squishing the bugs in the software with the developer.
They fulfilled my order correctly. While there were some delays, they have been keeping everyone updated and very responsive in the community. The personal touch makes a difference
I'm very satisfied with the OSM and the community for always being on point with their update release and keeping me in the loop for the status of my order throughout the development process until it was in my hand.
I ordered a shirt a month ago and never received anything! Lost $60 and no one answers the costumer service or emails! $#*! this website.
RaveReady was extremely fast in getting my order shipped and was very prompt to respond to any questions I had.
Awesome product, great service. Helpful and interactive costumer service. I am very happy with the quality of the product as well :) !
The OSMs I ordered through rave ready have been superb so far. Any questions I have had since ordering have been answered quickly by Raymond Stone with no hassle on my end.
I love my OSM's! (XYZ) I haven't been this excited for new lights in years and I haven't stopped playing with them since I got them. Being able to code them to my liking is absolutely wonderful. I love the options I have like having multiple color pallets and primes and such. Overall they're definitely worth the buy and I'd recommend then to everyone.
I ordered the OSMxyz back when the kickstarter campaign was started, and was initially unsure how the lights would work and of they would truly be the last microlight I would ever need. And although it took a bit longer than expected to receive my lights, when I did get them I was blown away. The colors are very vibrant, the accelerometers respond well, and even the default modes are incredible. And the programmer, what sets these lights apart from others, gives me a level of customization I didn't even think possible. The only reason I gave this product 4 is because one of my lights did not work when I received it, and because of the already late delivery I was not able to get a replacement in time for a music festival. Even so, customer service, namely Raymond from Raveready, was very nice, accommodating, and quick to respond. Overall, the OSMxyz is a great product with a very dedicated team behind it.
OSM has helped me understand that i am capable of microlight coding.
OSM is with me every step of they way to help me customize my lights.
Between the Groups, Forums and Tutorials I feel confident in learning every
Aspect of OSM NEO.
If i did not have access to the code in OSM I will still say that this is my "FAVORITE" light I've owned with the stock modes straight out of the package.
Thank you OSM I hope you have a very long journey and that I'm there to enjoy the progress with you-
-James Mort
Great item but of course there are some kinks that need to be worked out, love my gloves and the ability to create my own setups but batteries died after 2 days :/
I would highly recommend this company, their customer service is fast and reliable. I emailed customer service about a hole in one of the gloves I received and I got a reply within an hour. They shipped out a new pair of gloves when they were back in stock with a shipping number included. They were also very helpful with installing the OSM and with any shipping problems I had. I will definitely continue buying from this website.
I like buying fluffies from RaveReady and have 3 pairs from them. The fur is nice. The only problem is the spandex they use for the bands. One of my pairs the bands are really small and I had a problem wearing them. Another pair had two different sizes bands and one was very tight while the other was perfect. On my third pair they were too big. I am more likely to buy from Etsy sellers for fluffies in the future because some sellers ask for your calf measurement while on RaveReady there is no option for that. The prices are fair for fluffies as well. I also bought some bottoms from them I and won't do that again. The crotch portion barely covered my bikini area and I was a bit worried about... uh... falling out of one side or the other. They fit fine in the hips but the crotch was pretty skinny. Processing and shipping takes a little longer than I like, but I am sure they have a ton of orders to process daily.
Answer: Literally any other site will be more reliable
Answer: Hi, we are all in the same boat. Take whatever legal action you can. I'm doing my best to try to take them down, it makes me sick how they're taking advantage of all of us and screwing us over. Go to your bank, legal advisor, lawyer, anything. Call them out on social media. Call your credit card and submit a fraud claim. We have to work together to be noticed!
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Hey There! So the site that you wanted to price match on had a $50 subscription fee - which is why the boots you wanted appeared to be $50 cheaper than our site. The other site abandoned that horrible business practice just a few days ago (you can google it, there is an article from the Wall Street Journal) and now their prices are significantly higher. We'd be happy to price match from any website that isn't duping customers into hidden subscription