Rakuten Inc

Check out our latest communities fighting
AI scams on Reddit and Facebook

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Indonesia
1 review
0 helpful votes
Follow dwitania k.
Unfollow dwitania k.
Share Review
Report Review
I am disappointed with the distribution
October 28, 2014

I am disappointed with the distribution. I bought two shirts and a day after that a customer service from rakuten called me for the confirmation, then I got an email for confirmation and said that they would send my orders. However, I waited for a week but my orders were not delivered so that I called the customer service for an explanation and they gave me unclear explanation. Then a week after that I got a call that the orders were out of stock and they offered me for refund. Still, I had to wait for a week for the refund until I called them that the refund was not delivered yet. I am disappointed that they are such unprofessional they didn't tell from the beginning that the stocks were available but then they said that the stocks were out.

Date of experience: October 28, 2014