Quicken LoansReviews 47

I called this company to inquire about the HARP & refinance. I chose to call them 1st because of the 4-5 rating. I am extremely disappointed. So far I have talked to 5 reps (in the hope of finally getting to somebody with sense) but all of them suck! One, they have a vague idea of what this HARP is all about. 2nd, I was asking for figures for closing cost, 15 yr. & 30 yr. Term & all they give me are ballpark figures (what the hell does "somewhere from $6 or $8000 maybe" means?!) Am I calling a flea market or something?! You can tell from their voice the lack of enthusiasm; 2 of them had sarcastic tones because I wouldn't close right there & then! Then they pull out my credit score, checks it without even asking my permission first! Now my score dipped by a considerable number of points! What the f__k is that kind of customer service?! I asked if they had an office where I could go, sit down & study offers, all of them said none! Seriously how did this company have high ratings with this kind of people & service?
If you inquire with them, get the name of the representative. The company should know who this imbecile employees are cause people like them will tarnish the reputation of this company. I'm inquiring somewhere else. I'm done with Quicken Loans!

I called Quicken in November to refinance my home. I was very excited that they assured me that despite the income for my home being foreign (my husband works in Saudi Arabia) they would be able to close it. After paying hundreds of dollars in fees and for an appraisal, sending every piece of paper they asked for including tax returns and letters from his employer, they decided in March that they couldn't close it and refused to refund my money despite regulation Z which states, " a consumer cannot be charged fees associated the refinance of a primary resdence if the loan does not close". Do NOT send them a dime. This is a scam.

People, a company doesn't get any better than this. Once I'd asked for help with my home loan, they COMPLETELY took the initiative, and got 'er done. I had put off my re-fi because I'd remembered having to shlep all over town for this or that document... Quicken friggin did it all, and for me and cheerfully, seeming to grasp (in a way other mortgage brokers did not) that I was doing THEM a favor, by selling them my loan. Very, very cool company. I cannot recommend them enough.

I was really happy I discovered Quicken loans after getting a quote from another heavy advertiser in my area (Paramount Equity). They came back with an interest rate that was a full point and a half lower on our $300k home!

There online access to the mortgage process is excellent in fact it made things pretty darn easy to go from steps A to Z.

In the end you are going to pay a little more in closing costs with them however you will most likely save that in interest over the life of your loan and as an added bonus if you ever refinance with them the cost is free the second time!