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I.ve just spent 2 days trying to get the program to download my transactions. Finally have to delete all the connection information and re-enter it. It downloaded all my transactions since September, doubling them in my register. 2 weeks ago it download the transactions but did not upgrade the balance. This has been going on since I bought the last 2 versions. I download another patch from intuit, patch number 10 for the year. I've used quicken for 10 years, but these last 2 years it has been trash, something you would expect to get for free on the internet. The first of the year I will change my Financial software to something that works
I decided to buy their "backup" program to back up my accounting.
I filled out all the information on line, but for some reason couldn't get my computer to download the file.
It took many tries to finally locate a phone # on their website -- they obviously don't want to be bothered by actually talking to a customer.
When I called - I got their message saying I was # 60 in line! On line I saw their "support" page - when I went to it, there was a message saying I could talk live, but there was a 60 minute wait, or I could do the computer "chat" and it was only a 40 minute wait.
Really? And you call this "customer service"?
I don't think so.
I'll call my credit card company tomorrow and cancel the purchase.
There technology is awesome they keep me up to date with all the latest aND greatest
I did a refi in 2014 and had an outstanding experience! They have a web/App interface that allows you to follow your loan approval from start to finish! Also, if there is a piece of info they need to proceed you will know immediately. I initially thought this would take the place of human intervention, but there was just enough follow-ups that this wasn't a problem! Highly recommended!
I have been using quicken for my rental income for about 10 years and love it. You just enter in the addresses for property, add the income and receipts and it automatically puts in where it belongs. At tax time you can print your reports and it's all done. I do like the older version better than new one because it makes you enter your bank info. I still use the older version.
I am rebuilding my bank account after college. I found intuit who helped me budget my money wisely. I'm feeling less stressed now because I see my bank account growing.
I was sold on Quicken for years, until I lost all my bank account data for 2012 The program only included entries up to 10/2011 and it is now 6/2012. All data in my back-up file on my desktop was the same. I called customer service and, of course, got India. Instead of giving me support, they wanted to charge to help me. Indian customer service is a scam. To date, I have dropped all services from AT&T, MacAfee, Dell, and many others. There are companies in America who only give American customer support and they are fantastic. I urge you to ensure that you do not get India as customer service, if you ever buy a product. They are a greedy and dishonest group who will try to mild every dime from you and still not be of any help. Thank God I had a back-up on a Western Digital external hard drive which permitted me to restore my 2012 information. STAY AWAY FROM INDIA!
