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QuickBooks Reviews Summary
The company enjoys a strong reputation for its user-friendly accounting software, which many customers find essential for managing their finances effectively. However, a significant number of reviews highlight serious concerns regarding customer service, particularly the lack of accessible support and frustrating experiences with account management. Customers frequently express dissatisfaction with rising costs and perceived value, often feeling pressured into expensive subscription models. While the platform's functionality is appreciated, the overall sentiment indicates a need for improved customer support and a more transparent pricing structure to enhance user satisfaction.
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You know, Intuit/Quickbooks has an amazing thing going. I have had Quickbooks for my small business for 10 years now. I love the simplicity of it and how it streamlines everything for me as an owner. They get three stars instead of five because like so many other big corporations they have forgotten they set out to be there for small business and started raising their prices to renew every single year. I use Quickbooks payroll in conjunction with my service. They now charge over five hundred dollars annually to renew your payroll subscription. That is insane and a shame on them. I would encourage anyone wanting to purchase this to look at the cost of the Quickbooks itself, which they also force you to update about every three years. Then the payroll on top of that, it's quite expensive. Shame on you Intuit. You have gotten greedy like so many other corporations.
Buggy and expensive. Horrible customer service.
Quickbooks works but there are now lots of free or low cost online alternatives.
I use Quickbooks all the time for my small business.
Have used it for a more than a decade. Expensive but it does a great job.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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