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QuiBids Reviews Summary
QuiBids has a rating of 3.3 stars from 3,061 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QuiBids most frequently mention customer service, credit card and gift cards. QuiBids ranks 2nd among Penny Auction sites.
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I had a Chevron Gift Card that was getting a little late to me, so I sent in a email and inquired about it, received a email back asking that if I had not received it by a certain date to let them know and they will start the investigation. Well, it arrived today so I just deleted the emails and everything is fine. I'm just glad that even though this matter was small, I am very new to QuiBids and that would of taken a bad turn with me if I had not gotten any response.
My request was handled in timely manner. I am satisfied my issue was resolved.
My experience with Quibids was very short. I am unable to provide a fair descirption of my experience. The short time I spent on Quibids was easy, straight forward and pleasant.
It was a quick and easy process. I had fun and really enjoyed myself but I need alittle more bidding practice. Lol thanks
Chat feature is amazing. Allows you to get immediate answers to your questions.
Not much to describe as support was very easy to deal with. I would recommend QuiBids to anyone but for now, I simply don't have time to work with it.
Really bad service, And that is too bad. Because I like biding if it was not for all the bad service. You all so need a phone service,, why do you not have a way for phone service, or are you too afraid to have one to hear what people may say about your company and service
I bid on a $1049. 99 item. I did not get the value of the bids I placed towards the item purchase price and tax was doubled up - giving them an extra profit. Then they shipped an inferior product that was $200.00 cheaper than the product I bought. Their customer service is in the USA even though they quote an Australian address and Australian phone number. All in all, a site that could do with some decent management intervention to get back on track.
I'm not a huge fan of the auction style that Quibids uses. It felt like I didn't have much of a chance of winning any of the items. I went on the Quibids FB site, and it looks like there may be some inherent flaws with the format that allows for automated bidding, people who are allowed to bid/win auctions over their allowed limit, and a very low chance for the "average Joe" to win any auctions. Based on the posts on Quibids FB page, I asked for a refund of my remaining bids, which they did very quickly. Quibids has great customer service, which; unfortunately, does not make up for the bidding format.
Unless you want to pay for the privilege to bid in their auctions and then also pay for the item you are interested in, don't register for Quibids
The customer support responded my inquiry fast and as per my expectation.
Mahalo means thank you in Hawaiian a traditional way of gratitude!
Mahalo, Steve and quibids Corporation I'd really appreciate the help and support!
Received broken tripod. Want to replace it. Support wants me to send them a picture. Why can't I just return it for a replacement. IT"S BROKEN AND WAS WHEN I OPENED IT>
Hi Jim. First I'd like to apologize on the broken tripod you received from us. Product quality is very important, and we only ask for pictures so we can circle back with our suppliers to ensure that issues like this never happen again.
With that said, we are still more than happy to continue assisting with the refund. Please respond to our last email so we can continue the process. If you can't provide a picture, that's not a problem. We just ask for a photo to help figure out what happened during shipment so we can prevent future issues such as this. Thanks for giving us the opportunity to make it right!
Hi David. We apologize for the unsatisfactory support experience you received. Please know this is not how we intend to operate. We pride ourselves on having a helpful support team that goes to great lengths to take care of our customers. Please know that we will always provide a full refund for the unused bids in your account. Contact us at [email protected] and we'll be happy to take care of your refund. Thanks for giving us the opportunity to take care of you!
I really didn't understand how QuiBids worked until I logged on and then realized that I just really didn't have time for it. Customer service was very understanding and refunded my money right away.
To difficult to win action in a timely manner. And I hate the bid o matic. Also no option to pick what type of action ur in., like beginner or speed.
Hi Timothy. We are so sorry to hear that you did not enjoy your experience on QuiBids. We will definitely take your feedback into consideration when making future updates to our site.
We want to clarify your comment regarding beginner and speed auctions. First, you can identify beginner auctions as the auctions with a blue line around them. They are only visible to new users who haven't won an auction yet. If you've won an auction, you are no longer able to see beginner auctions. You can learn more about them here: http://blog.quibids.com/beginner-auctions-what-you-need-to-know/
Speed auctions can be accessed by selecting the "Speed Auction" filter on the auction home screen. You can learn more about speed auctions here: http://blog.quibids.com/what-are-quibids-speed-auctions/
Again, we apologize for any confusion. Please reach out to [email protected] and we'll be happy to offer a full refund for your unused bids.
In error hit a buy now button and they cancelled the buy.``
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We're sorry that this has been your impression with us, Steve. Please know that we do offer phone service in addition to chat and email. You can reach us by phone at 1-855-QUIBIDS.
You can also send us a private message here with your contact info and we'll be happy to reach out to you.