QP JewellersReviews 45

A few months ago I bought a (what I thought at the time) quality sapphire necklace. Less than a month later and after only a few wears, the sapphire popped out. I emailed QP requesting a return. * assured me he would look into processing a refund once I sent it back to them, so I sent it along with the form clearly stipulating that I wanted a refund. I heard nothing back, so after 3 weeks I requested an update on the situation. * explained that the necklace was being repaired as this was supposedly what it said on the form. Luckily I had filled out the pdf form electronically before printing it and posting it, so I double checked. Once again, it clearly stipulated on the form that I wanted a *refund*. I sent the electronic form to prove that I had requested a refund. * assured me I would receive a refund shortly. 11 days later I had not received a refund but instead received 2 emails from FedEx advising me that I would be getting a delivery from QP to an address I no longer lived at! I had to make an international call to FedEx to tell them to return the package to the sender as there had been a mistake. At this point I tried calling QP several times and they did not once answer their phones. I emailed them instead. That was 5 days ago now and I have finally received a refund - except it is $30 less than what I paid (not to mention the added expenses of tracked postage and an international call). I am not chasing QP any further as I am beyond fed up with this whole fiasco. Save your money, time and sanity and get your jewellery somewhere else.

*Personal information redacted by admin

I would just like to say thank you to qpjewellers for making my daughters 21st birthday extra special. I ordered a ruby and diamond pendant which arrived shortly after and looks perfect. My daughter loves the pendant and it looks fantastic on her. I spoke with a nice man from qpjewellers who took my order over the phone and who also assured me that delivery of the pendant would be in time for her birthday. I highly recommend qpjewellery, their services and jewellery items are fantastic.

This is the third time I have used qpjewellers to buy a complete set of amethyst jewellery. My purchase was for an amethyst and diamond ring, amethyst belle necklace and a beautiful bracelet.

Each time I use qpjewellers and I am very satisfied with the high level of service I receive. The items arrive beautifully boxed and usually within one week of ordering (I have items delivered to France). Each time, the jewellery is hallmarked and shipped from UK.

I have no hesitation on recommending qpjewellers and I will surely shop here again in the future.

I ordered a simple necklace for my Fiancee as a gift for our wedding day.

The necklace which arrived was nothing like described. The three sapphires were of such dissimilar colours of blue that they were like navy and sky blue.

The prongs used for mounting the stone were very very erratically arranged, and were nothing like the illustration on their site where the picture showed a nice tidy finish.

Even the soldering where the chain attached to the pearl was of terrible quality, with a large sharp lump.

They refused to accept that it was not as described, so I waited for 4 weeks for a refund, and they refuse to cover postage costs despite the fact that it was not as described.

In Short, They violate the Sales of Goods act and are not to be trusted. If you want a piece of rubbish which is not as described followed by terrible customer service, QP Jewellers is the place to go.

I ordered an aquamarine bracelet and within 1 day of receiving it a stone fell out. I requested to return the item for credit and their sales contact told me to return it to a UK address... unfortunately I am in the states and after shipping it and insuring it the company refused delivery and I had to pay again to have it returned to me. They should have looked at the order information before giving out a return address. After traveling around for 2+ weeks I got the bracelet back 3 days ago. It was such an expensive ordeal trying to return it I thought I might pay to get it fixed myself. BUT, since getting it back 3 days ago, another stone has fallen out and I haven't even left the house. This is so poorly made, I only want to cut my losses and get credit for it. I have requested a return again with a guaranteed credit but have not heard back from the company. Buyer beware!

I spent £395 on a pair of rose gold earrings & a rose gold sapphire pendant & chain. I paid an additional £20 for a heavier chain to carry the pendant. Quoted as being 1.5mm in thickness the "heavier" chain was not fit for purpose. There was no way my wife would risk carrying a £200 pendant on a chain so light & thin she could barely do it up. I believed the chain to be the lighter version but was told "no" when I returned it. A less than understanding & aggressive response was received when I asked for my money back on the chain. Told they were doing me a favour they offered me £30 for the chain. Considering I paid an extra £20 for the chain the original & lighter chain is apparently only worth £10. QP were not prepared to budge on their offering repeating they were doing me a favour.

By now my wife was having trouble with the clasp of her earrings. Yes I should have returned them straight away, yes I didn't want to have anything to do with QP again & YES my wife has lost one of the earrings.

Sub standard quality & terrible customer service - I wont be returning & will be warning friends & family to avoid this company at all costs.

QP Jewellers were very efficient and professional in assisting me with buying an engagement ring. They offered me a personal service above and beyond what I would have expected from an online retailer. The ring arrived quickly and I was over the moon with the quality and look.

I would have no problem in recommending QP Jewellers to anyone and have already told a number of friends about them. If you want a great quality product and excellent, personal service look no further.

I'm extremely impressed!

I used QPJewellers to buy a ring for my wife in September 2011. I'm not great with computers and I was taken through the ordering process by a very helpful young man from the Company. The ring had to arrive by a certain date and I was assured it would arrive in good time, and it did.

My wife is very happy with the sapphire ring and has expressed her fondness of other items from QPJewellers so no doubt I'll be back at Christmas.

Thank you for helping me make my wifes birthday extra special.

John

I ordered a ring as apresent. It arrived whilst I was away and was left on my doorstep until I came home 3 days later. The diamonds and sapphires in the ring were barely visible they were so small. The ring was not accecptable so I did not even take it out of the box.
I returned it 2 days later, had to pay special delivery and was shoked to see a further £16 'restocking' fee had been applied. I would never use them again and would certainly not recommend.

I ordered a pendant for my wife for Christmas and paid an extra £20 for a thicker chain. The web site shows their address as being in the UK so I trusted it. The pendant arrived from the USA with the standard chain and by email with QP Jewellers we agreed I would keep what I had and they would refund the extra £20 I had paid. There have been many emails between us since then and they have said at least 3 times they will refund the £20. Unfortunately, it still has not been refunded 2 months later. Every time I telephone them I get the answerphone and have left messages that are never replied to. Please avoid this supplier.