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The company has garnered a mixed reputation among customers, with some praising the valuable information and community support available on the forum, particularly for luxury item enthusiasts. However, a significant number of reviews highlight serious concerns regarding the moderation practices, perceived elitism, and the authenticity of the site's authentication services. Many customers report feeling bullied or unfairly banned for voicing legitimate concerns, which fosters a distrustful environment. Overall, while there are positive aspects related to product knowledge and community engagement, the negative experiences with customer service and moderation overshadow these strengths, leading to a cautionary sentiment among users.
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Very bad costumer service. Very delayed shipping. Very slow response
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